KIOSKCOM: SSKA advisory board stresses self-service in tough economic times

NEW YORK — Several of the Self-Service & Kiosk Association's advisory board members met yesterday to discuss the challenging economic climate that is affecting businesses throughout the world.   The meeting took place on the eve of the biannual KioskCom Self-Service Expo, this time in New York. The expo runs from Oct.

DT Research enables trigger-based proximity advertising

NEW YORK — DT Research Inc. announced the immediate availability of the WebDT Event Trigger Digital Signage System.

SlideBuy brings touchscreen-delivered info to the retail shelf

GRAFTON, Wis. — Frank Mayer & Associates Inc. is introducing the SlideBuy Shopper Information System at the KioskCom Self Service Expo Show, October 15-16, in New York, N.Y.

Target upgrades info delivery with KANA

MENLO PARK, Calif. — KANA Software Inc., provider of multichannel customer-service technology, has closed a seven-figure transaction with leading retailer Target. Known for its meticulous attention to customer experience, Target plans to use KANA's knowledge management solutions to more effectively...

Smart shopping carts gain momentum

The Canadian Press: Smart-cart technology — shopping carts with attached interactive video consoles — is gaining momentum in the United States and Europe. Concierge, now being test-marketed by Springboard in the eastern U.S., is a digital screen that uses in-store...

Staples expands video-assist program

SEATTLE — Experticity, provider of video-assisted customer support solutions, announced that Staples Business Depot, Canada's largest supplier of business supplies, has signed an agreement to roll out the "Video Agent" customer service stations to 34 stores across Alberta, Canada. Customers...

Loyca retail loyalty system now available in U.K.

BELGIUM — Databac Group has announced that its loyalty system Loyca, a card-based solution that enables retailers to respond in real-time to marketing information, is now available in the U.K. Retailers can make changes to customer reward programs quickly and...

Report sheds light on tricky security issues

LOUISVILLE, Ky. — Consumer fraud and identity theft numbers have risen steadily over the past few years, and, whether you realize it or not, your customers are taking notice. In fact, according to "Data Security and Privacy: Best Practices for...

Self-service transactions to top $1.7 trillion by 2012

FRANKLIN, Tenn. — Transactions at self-service kiosks will surpass $607 billion this year in North America as consumers continue to embrace self-service technology, according to a new research study conducted by the IHL Group, an analyst firm and consultancy that serves retailers and retail technology vendors.

Nanonation expands mobile media solutions

LINCOLN, Neb. — Nanonation announced a partnership with Impact Mobile to deliver a variety of mobile media solutions to the hospitality and retail markets. The partnership enables Nanonation to integrate a variety of mobile applications into digital signage and kiosk...

IBM, SelfServiceWorld.com announce free webinar on reaching the 'new consumer'

LOUISVILLE, Ky. - IBM, a global provider of business technologies, and Self-Service World, the leading news and information source covering the self-service industry, announced a free webinar.

LivePerson debuts third-generation live-assistance solution

NEW YORK — LivePerson Inc., a provider of online engagement solutions that facilitate real-time assistance and expert advice, announced the availability of LivePerson Enterprise for Retail, a new product designed specifically for online retailers. LivePerson Enterprise for Retail leverages the...

Shoppers expect high-tech options in coming years

Media Post: According to the New Future In Store by TNS, 60 percent of shoppers across the globe believe that they will be able to pay for purchases using just their fingerprint by 2015. U.S.

Sterling Commerce, ChoiceStream partner on personalized merchandising

CAMBRIDGE, Mass. — ChoiceStream Inc., a leading personalization service provider, announced that it is partnering with Sterling Commerce, an AT&T Inc. company, to offer ChoiceStream's hosted personalization service with Sterling Multi-Channel Selling.

New report details ROI for in-store digital signage

LOUISVILLE, Ky. — The Digital Signage Association has published "Retail Digital Signage ROI: Finding the break-even point," an exclusive research report that uses real-world numbers to estimate ROI and benefits for various types of retail. "The one question that gets...

EnQii announces mobile retail media services

NEW YORK — EnQii announced a partnership with Ping Mobile, a full-service mobile agency, and LocaModa, a mobile social platform provider. By joining forces with the two companies, EnQii is optimizing the "new media triad" of digital signage, mobile devices...

Shortlist announced for 2008 European Retail Solutions Awards

Nominees have been announced for the eighth annual European Retail Solutions Awards, which will be awarded in a ceremony June 25 at Old Billingsgate Market in London. The ERSAs are "focused on recognizing retailers and suppliers for excellence and innovation...

StoreXperience partners with PICOM on mobile commerce

LILLE, France — StoreXperience, a company that provides mobile shopping solutions for retailers, brands and consumers, announced its membership in the International Retail Industry Cluster (PICOM). The announcement coincides with Microsoft's decision to join PICOM, a retail technology center based in Lille, France.

Report: Importance, prevalence of retail technology on the rise

Retail Bulletin: Contrary to suggestions that the online channel may soon prevail over bricks and mortar stores, new research commissioned by Visa Europe indicates that these two routes to market are likely to perform complementary roles. With Internet sales expected...

Experticity names Alex Richardson to board of advisors

SEATTLE — Experticity, provider of video-assisted customer support solutions, announced that Alex Richardson, a managing director of Selling Machine Partners, past president of the Self Service & Kiosk Association and current president of the Digital Technology Alliance has joined Experticity's...

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Surviving the retail revolution: 2018 will be a wild ride