Automated Retail / Vending News & Media
Retailers ditching paper manuals for digital training tools
January 14, 2019
Employees armed with mobile tools are happier, better trained and take better care of customers, according to a survey conducted in 2018 by Vanson Bourne on…
read nowWalmart testing Flippy for in-store deli operations
January 10, 2019
The nation's top retailer is piloting a robotic kitchen assistant at its headquarters to determine if the technology is a good fit to use within store deli…
read nowKroger teams up with Microsoft on connected grocery initiative
January 8, 2019
Kroger is piloting a connected grocery store in a partnership with Microsoft using connected sensors and the Azure cloud.
read nowAmazon Echo lets even parrots order with ease
January 8, 2019
Don't be surprised if Amazon soon releases an advertisement illustrating that ordering on its Echo devices is easy enough for a parrot. Why? Well, because as…
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9 off-the-radar retail predictions for 2019
by Bryan Pearson — President, LoyaltyOne
Bryan Pearson predicts that in 2019 retail shelves will become storybooks and it will be the year of store-branded self-checkout apps.
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Commerce 2040: The dawning of a new retail customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The rate of technological change is accelerating, and, by 2040, consumers will be using automation for more of their daily tasks.
read nowMasabi, Swiftly to help transit agencies with real-time information, mobile ticketing
October 12, 2018
Masabi, which specializes in mobile ticketing and payments, is teaming up with Swiftly, a big data and mobility services platform for public transit, in a…
read nowAmazon's got big ambitions for cashierless strategy
October 9, 2018
There may just be less than a handful of Amazon Go stores right now, but the number of cashierless retail locations may explode in just a few years.
read nowCashierless store dealing with a few glitches
September 20, 2018
A cashierless store in San Francisco is working out a few glitches as it strives to best Amazon's Amazon Go.
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How back-end automation can boost the front-line retail customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Gaining efficiency in back-end operations, such as cash management, can boost a retailer's customer experience strategy.
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How to craft a successful SMB retail customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Small to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega brands and national…
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An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why…
read nowMicrosoft building cashierless check-out tech
June 19, 2018
Microsoft is reportedly aiming to take on Amazon when it comes to cashierless retail by developing its own platform and in talks with Walmart on the initiative.
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Why delivery is playing a starring role in the retail customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be…
read nowWalmart prepping hundreds of high-tech pickup towers
April 17, 2018
In the quest to provide consumers fast and easily product pick up, Walmart plans to expand its 'high-tech' pickup towers at stores. In the past year Walmart…
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Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead…
read nowIndiana airport testing international check-in kiosks
March 23, 2018
The Indiana Airport Authority and U.S Customs Border Protection will introduce kiosks to allow passengers arriving at the Indianapolis International Airport…
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Amazon happy with customer response to Go store but guarded about future plans
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While encouraged by customer response Amazon isn't ready to announce much about its plans for its innovative cashierless store. The company is making sure the…
read nowAmazon prepping 6 more Go stores, claims report
February 23, 2018
Amazon is getting six more Amazon Go stores ready, according to a Recode report, with some likely opening in Seattle, where the first Amazon Go store opened in…
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Walmart Store No 8 incubator advances VR strategy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Walmart is fulfilling a big part of its one-year-old technology incubation strategy by buying a virtual reality startup. As a leader notes, it's just the start…
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