Insights from NRF's Big Show: Key retail tech trends to watch for in 2018

Matt Sebek, vice president of digital, World Wide Technology Asynchrony Labs, pinpoints the big trends coming into play for customer experience from NRF's Big…

Consumers like self-service more than associate interaction, reveals survey

January 24, 2018

If consumers have a choice they're more likely to tap self-service technology versus interacting with a retail sales associate, according to a SOTI survey.

Amazon Go disrupts, re-invents, elevates the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based company employees. Industry pundits…

Amazon Go store now open to the public

January 22, 2018

Amazon is opening its cashierless Amazon Go store to consumers in Seattle today, following a 14-month trial with company employees, according to The Seattle…

Walmart chief: Retail is about change, customer experience a team sport

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed…

Is staying up with consumer acceptance of automation worth the challenges?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A session on the need to adopt automation in retail drew an overflow audience during the CES show in Las Vegas.

Tax bill may impact retailer strategy in several ways

January 4, 2018

Retailers will likely be hiring less workers and embracing automation technology due to the new federal tax laws.

Kroger advancing self-checkout strategy

December 29, 2017

Supermarket chain Kroger is set to expand its self-checkout service to 400 stores in 2018, according to a report from the Cincinnati Business Courier.

Walmart testing new personal shopping experience

December 28, 2017

Walmart is reportedly tapping text to provide a new personalized shopping experience for the wealthy busy mom.

Self-serve order pickup robot expands for U.S. retailers, supports smart locker technology

December 18, 2017

Bell and Howell announced the 100th U.S. installation of the PackRobot, a 16-foot-tall, automated package pickup system manufactured by Cleveron, a European…

Amazon Go stores may be close to a full 'go'

November 17, 2017

Amazon is gearing up to establish a roster of Amazon Go stores, the cashierless retail strategy the mega etailer has had in pilot for just about a year…

United Airlines secures EZ Access certification for self-serve kiosks

October 24, 2017

United Airlines has incorporated EZ Access technologies into its self-service kiosks to better ensure that the kiosks are accessible to all travelers.

Ikea vending machine offers kitchen tools

October 23, 2017

Ikea has installed a vending machine at a Stockholm subway station to sell small kitchen items such as a garlic press, an egg slicer and other tools, according…

Has automated retailing's time finally arrived In the US?

Paul Schlossberg, president DFW Consulting, talks automated retailing and why, despite challenges and failures, the concept just won't die.

CVS Pharmacy launching health, wellness vending machines nationwide

September 18, 2017

CVS Pharmacy is introducing automated retail vending machines stocked with convenient, on-the-go necessities including over-the-counter health products…

Google veterans launch smartphone activated self-serve convenience concept

September 15, 2017

Google veterans Paul McDonald and Ashwath Rajan are launching a new concept called Bodega, a 5-foot-wide pantry box filled with non-perishable convenience…

Boulder County, Colorado installs vehicle registration kiosk

September 15, 2017

Residents of Boulder County, Colorado can now renew motor vehicles registration at a self-service kiosk in the lobby of the Boulder County Clerk and Recorder's…

Wisconsin city installs parking kiosks

September 5, 2017

Parking kiosks installed in Stevens Point, Wisconsin become active today, September 5, according to The Stevens Point City Times.

Leverage these retail IoT options to drive growth

Sara Sugar, a contributor to ShopKeep, explains why Internet of Things technology is something every retailer should be considering. While solutions vary…

Consumers hungry for contactless checkout at Whole Foods and hope Amazon delivers

July 25, 2017

Consumers are hoping that once Amazon acquires Whole Foods, the online mega retailer will provide cashier-free checkout and a much improved grocery store…