How to craft a successful SMB retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Small to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega brands and national…

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why…

Microsoft building cashierless check-out tech

June 19, 2018

Microsoft is reportedly aiming to take on Amazon when it comes to cashierless retail by developing its own platform and in talks with Walmart on the initiative.

Why delivery is playing a starring role in the retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be…

Walmart prepping hundreds of high-tech pickup towers

April 17, 2018

In the quest to provide consumers fast and easily product pick up, Walmart plans to expand its 'high-tech' pickup towers at stores. In the past year Walmart…

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead…

Indiana airport testing international check-in kiosks

March 23, 2018

The Indiana Airport Authority and U.S Customs Border Protection will introduce kiosks to allow passengers arriving at the Indianapolis International Airport…

Amazon happy with customer response to Go store but guarded about future plans

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While encouraged by customer response Amazon isn't ready to announce much about its plans for its innovative cashierless store. The company is making sure the…

Amazon prepping 6 more Go stores, claims report

February 23, 2018

Amazon is getting six more Amazon Go stores ready, according to a Recode report, with some likely opening in Seattle, where the first Amazon Go store opened in…

Walmart Store No 8 incubator advances VR strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Walmart is fulfilling a big part of its one-year-old technology incubation strategy by buying a virtual reality startup. As a leader notes, it's just the start…

Insights from NRF's Big Show: Key retail tech trends to watch for in 2018

Matt Sebek, vice president of digital, World Wide Technology Asynchrony Labs, pinpoints the big trends coming into play for customer experience from NRF's Big…

Consumers like self-service more than associate interaction, reveals survey

January 24, 2018

If consumers have a choice they're more likely to tap self-service technology versus interacting with a retail sales associate, according to a SOTI survey.

Amazon Go disrupts, re-invents, elevates the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based company employees. Industry pundits…

Amazon Go store now open to the public

January 22, 2018

Amazon is opening its cashierless Amazon Go store to consumers in Seattle today, following a 14-month trial with company employees, according to The Seattle…

Walmart chief: Retail is about change, customer experience a team sport

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed…

Is staying up with consumer acceptance of automation worth the challenges?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A session on the need to adopt automation in retail drew an overflow audience during the CES show in Las Vegas.

Tax bill may impact retailer strategy in several ways

January 4, 2018

Retailers will likely be hiring less workers and embracing automation technology due to the new federal tax laws.

Kroger advancing self-checkout strategy

December 29, 2017

Supermarket chain Kroger is set to expand its self-checkout service to 400 stores in 2018, according to a report from the Cincinnati Business Courier.

Walmart testing new personal shopping experience

December 28, 2017

Walmart is reportedly tapping text to provide a new personalized shopping experience for the wealthy busy mom.

Self-serve order pickup robot expands for U.S. retailers, supports smart locker technology

December 18, 2017

Bell and Howell announced the 100th U.S. installation of the PackRobot, a 16-foot-tall, automated package pickup system manufactured by Cleveron, a European…