Consumer Behavior Features
Creating retail omnichannel experiences for Gen Alpha
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Gen Z was the digital native consumer. Gen Alphas are digital ninjas that are early to adopt and leverage the latest tech and that means a big pivot for…
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3 tips for defusing retail shopping tension
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While the holiday shopping season is prime time for combustible interactions within the store environment, retailers can avoid the scenario year round with a…
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AI ranks high on retail CX 2024 predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to 2024 retail customer experience leaders expect AI to play a starring role given its prominence in 2023.
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Pitney Bowes VP details 2023 holiday season retail challenges, consumer trends
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Vijay Ramachandran, VP, GTM (Go-to-Market) enablement and experience at Pitney Bowes, shares data and insight in this peak season outlook.
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PwC leader talks robust holiday season spend, consumer trends
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The PwC annual “Holiday Outlook” report reveals women are spending more than ever before, most consumers want a deal and Gen Z is busy shopping in the physical…
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Home Depot's tech fellow shares computer vision strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Hari Ramamurthy, technology fellow at The Home Depot, explains how the home improvement retailer is tapping computer vision to prep the retailer’s stores.
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Free webinar offers tips, guidance for optimizing retail CX
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour…
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Real-time data top weapon in battling retail supply chain hurdles
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In today’s retail climate, consumers have come to expect immediacy and availability, and when a retailer fails to deliver, customers are quick to turn to the…
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C-store tech transformation: Do's, don'ts, tips, strategies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The convenience store sector is in a major transformation mode and challenged with meeting customer expectations, deploying smart tech while growing the bottom…
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Decoding Gen-Z: 5 rules for retail success
by Daniel Brown — Editor, Networld Media Group
Perhaps no generation in history has been more discussed, courted and feared as Gen Z. But what makes this group of consumers tick, and how can companies…
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Talking With: Nikki Baird, VP of strategy, Aptos
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Nikki Baird, VP of strategy at Aptos, share her insights on this year's holiday season and how retailer's will fare given the challenges they face.
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La-Z-Boy deep dives on data signals for creating superior experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
La-Z-Boy Inc. shares how it hurdled two challenges in the quest to provide a rewarding shopping experience.
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Amazon Prime Day bests expectations despite increasing competition
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
By all accounts, its own and industry watchers, Amazon Prime Day 2023 was a resounding success for Amazon, its third-party sellers and consumers seeking a…
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Consumers like self service but have concerns
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Consumers prefer self service over in-person purchases, but have a few concerns about declining personalization.
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Why and how ChatGPT will drive a better customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Learn why the richness of data sets will play a defining role in how ChatGTP integrates into the customer experience.
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Biometric payment in retail: Consumers eager, challenges for retailers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
To learn more about how and why Amazon One is taking root RetailCustomerExperience reached out to Peter Galvin, chief growth officer at NMI, a full commerce…
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Amazon Prime Day: Predictions, projections, expectations
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon's biggest annual sale event, Prime Day, is taking place July 11-12. Industry watchers share predictions on what's become an online retail institution.
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Automation a win-win for grocers, consumers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Automating online grocery selection can bring savings for food markets and consumers and drive a more rewarding customer experience.
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How retailers can give what beauty shoppers want: A personal customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While the days of a makeover at a cosmetics counter in a department store aren’t over, as consumers are still loving the in-store experience, more and more…
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PetSmart’s loyalty strategy is all about getting personal
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The pet retailer’s loyalty program is at 60 million members and counting.
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