Live webinar: Digital retail requires putting cybersecurity front and center

A free one-hour webinar on June 15 will detail why retailers -- given the consumer digital push in response to the pandemic -- must focus on shoring up…

Data's role in creating not just 1 customer journey but tens of journeys

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Customer Experience interviewed Melissa Tatoris, chief innovation catalyst at MarTech company Acoustic, an independent and open marketing cloud and…

How to embrace the connected customer: digital interaction & service innovation

A pair of experts shared their decades of experience in creating customer service excellence.

Climbing out from COVID-19: What retailers need to do moving forward

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The spring of 2021 is quite different than 2020 for the retail sector as COVID-19 is no longer shuttering as many stores, forcing layoffs and or triggering as…

How embracing digital channels helped The Dufresne Group grow during the pandemic

by David Drain

The Dufresne Group, which operates furniture stores across Canada, has turned to chatbots, telesales, SMS, and appointment technology to connect with customers…

Free webinar: What does the future of CX hold?

by David Drain

A March 23 webinar offers unique perspectives about integrated digital and in-person interactions, plus a discussion on emerging digital CX trends.

Ensuring customer satisfaction through AI

by Pat Shea — Editor, NetworldMedia

Artificial intelligence is getting lots of interest since the coronavirus pandemic hit. President and CEO of Rekor, Robert Berman, shares insight on a…

Talking With: Diebold Nixdorf retail VP Arvin Jawa

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Customer Experience reached out to Arvin Jawa, vice president of global retail strategy and regional VP, Americas Retail, at Diebold Nixdorf, to get his…

How product data can boost customer relationship, after-sale CX strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In a free one-hour webinar Blustream CEO Ken Rapp maps out an invaluable customer experience strategy tied to the all-important product purchase data.

Mobile cash technology: Get bills from the ATM, but leave the debit card home

by Pat Shea — Editor, NetworldMedia

John Clatworthy, SVP, chief customer and strategy officer for Cash Connect, explains what mobile cash technology is all about and how it can help keep…

How the pandemic is changing U.S. holiday shopping behavior

Brian Ruwadi, senior partner and global leader at Periscope by McKinsey, outlines key retail trends shaping this holiday season.

Free webinar: Using product data to build strong customer relationships

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A webinar on Dec. 2, 2020, at RetailCustomerExperience.com and sponsored by Blustream Corporation will detail how retailers can leverage product-owner…

The pandemic and cash use: What are the facts?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Data from the Federal Reserve indicates consumers have a lot of cash on their hands as a result of the pandemic. Most have used cash while paying in person…

Amazon Prime Day 2020 a huge boon for SMB retailers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon's marketplace saw stupendous sales activity during its annual two-day Prime Day event, with small retailers enjoying a 60% boost compared to last year's…

Live webinar: Dealing with COVID-19 and the digital transformation of retail brands

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A one-hour live webinar, sponsored by Netsurion, will offer insight on the need for a secure, reliable and scalable networking platform as retailers deploy new…

NetSuite apparel leader talks COVID-19 impact, the need for a multi-channel retail approach

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Craig Harris, segment leader and industry principal for apparel, footwear and accessories at the cloud-based business management solutions provider, offers up…

Traditional vs. frictionless payments: Will customers trade security for convenience?

by Pat Shea — Editor, Networld Media

Since the start of the COVID-19 pandemic, many consumers, especially those who never shopped online before, turned to online payments out of necessity for…

Capgemini digital retail leader shares dos, don'ts and workforce management tips

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Rich Minns, digital customer experience sector lead at Capgemini, shares his insight and expertise on how retailers should tackle the all critical customer…

Are touchscreens worth it during COVID-19?

by Bradley Cooper — Editor, Connect Media

As the world continues to tackle the COVID-19 pandemic, customers are starting to change their habits, especially when it comes to germs and touching surfaces.

Robotic digital signage tackles COVID-19

by Bradley Cooper — Editor, Connect Media

As the world continues to battle the coronavirus, many technology companies are finding innovative ways to combat the virus, such as digital signage hand…