Amazon's jump into DOOH will propel technology adoption

Retail giant Amazon plans to jump into the digital-out-of-home marketplace. Peter Bordes, from AI platform company Alfi, talks about how Amazon and other…

Circle K is loving the Bitcoin ATM

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The consumer's embrace of self service has dovetailed with the rising popularity of cryptocurrency, as evidenced by Circle K's crypto ATM rollout over the past…

Examining factors spurring the 'great retail reset'

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retailers, in the wake of COVID-19, are wrestling with big issues as a retail reset is on the brink. A Deloitte report provides insight on what retailers…

Optimism riding high for self-serve kiosks

Self-service projects put on hold during the pandemic are back on track, and increased demands for self-checkout are expected to continue post pandemic.

Touchless options gaining acceptance, expansion ahead

Touchless solutions have gained acceptance during the pandemic, but more customer education is needed as the technology continues to evolve beyond hygiene…

Where physical and digital intersect

Phygital, the combination of digital products and services to deliver physical products or services, took center stage during a panel session at the…

DOOH brings holiday 'experiences' as retailers strive to rebound

by Kevin Damask — Editor, Digital Signage Today

After a difficult 2020 holiday season, the retail industry is expected to rebound this year. To entice shoppers back to stores, retailers are transforming…

Retail recovery from COVID-19 is all about engagement

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

COVID-19, and now the omicron variant, continue to spur tremendous change in the retail customer experience. Key to survival is engagement and answering a lot…

A deep dive look at the 2021 holiday shopping retail experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The 2021 holiday season is proving challenging to retailers and consumer behavior is playing a big part. FullStory CMO Kirsten Newbold-Knipp provides a deep…

ICXA professional network welcomes 139 B2C executives

by Morgan Petty — Executive Director, ICX Association

Since August of 2021, the Interactive Customer Experience Association has officially added 139 executives from consumer-facing brands to its professional…

Successful experience strategy means knocking down silos, building the right team

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail success, and sustainability, is all about customer experience. While some retailers put experience strategies into silos, one expert explains why that…

Tips on personalizing the shopping experience

The retail shopping experience is changing. No longer are brands simply trying to sell products, they’re striving to build a personal connection with the…

E-commerce at the apartment: Self-service to the rescue

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Computerized package room solutions, aided by self-service kiosks, make package delivery and pickup easy for residents and multi-family property managers.

Don’t miss ‘Phygital: Where Physical and Digital Intersect’

The Self-Service Innovation Summit, being held Dec. 14-16 in Hollywood, Florida, will explore 'Phygital: Where Physical and Digital Intersect,' in a panel talk…

The shifting retail landscape brings challenges to convenience services

A panel of industry veterans tackled this question head on during a session at the recent NAMA show in New Orleans: 'The future of convenience services: Are…

Back-to-school 2021: Spike in spend, permanent shift in consumer patterns

Melanie Batley shares insight from KPMG’s retail consumer survey, "Welcome to the new “back to school," which polled consumers on spend and expectations and…

Consumer demand, tech needs driving big back-to-school spend

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

As schools re-open consumers are swarming retail stores and e-commerce sites, with big spend projections for the sales season. Retailers with a strong…

Why it's all about respect, consistency and communication in post-pandemic retail

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Brand and strategy expert Margot Bloomstein shares insight on what's happening now as retailers enter the post-pandemic realm and why it's so important…

Why data is at the forefront of retail relevancy

It's all about data when it comes to engaging with customers, creating a rewarding customer experience and crafting a seamless customer journey, according to…

Autonomous retail may soon offer more than a cashierless checkout experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon may have been the leader in putting cashierless autonomous checkout in play with its Amazon Go stores but competitors are nipping at its heels…