Why and how ChatGPT will drive a better customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Learn why the richness of data sets will play a defining role in how ChatGTP integrates into the customer experience.

Biometric payment in retail: Consumers eager, challenges for retailers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

To learn more about how and why Amazon One is taking root RetailCustomerExperience reached out to Peter Galvin, chief growth officer at NMI, a full commerce…

Amazon Prime Day: Predictions, projections, expectations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon's biggest annual sale event, Prime Day, is taking place July 11-12. Industry watchers share predictions on what's become an online retail institution.

Automation a win-win for grocers, consumers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Automating online grocery selection can bring savings for food markets and consumers and drive a more rewarding customer experience.

How retailers can give what beauty shoppers want: A personal customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While the days of a makeover at a cosmetics counter in a department store aren’t over, as consumers are still loving the in-store experience, more and more…

PetSmart’s loyalty strategy is all about getting personal

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The pet retailer’s loyalty program is at 60 million members and counting.

The changing retail landscape driving demand for convenience services

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As technology improves and new retail locations emerge, so do opportunities for convenience retail services in environments that have not traditionally offered…

How ChatGPT will enhance retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

New advances in AI will soon shape every aspect of a customer’s experience as soon as they begin interacting with the Internet. Conversational will not replace…

ICXA retail peer group talks automation, consumer behavior

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges.

Why retailers need a game play for automated retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As consumers become familiar with self service, retailers must rely on their employees to educate customers.

2022 Look Back: The year's top 5 CX blogs

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at the most-read blog contributions during 2022.

2022 Look Back: Most read retail CX news of the year

Here’s a look at the most-read news headlines of 2022 at RetailCustomerExperience as 2023 arrives in short order.

PwC leader: Why retailers must balance digital-driven experiences with human-led interaction

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The PwC 2022 Customer Loyalty survey reveals just one poor interaction can prompt a customer to shop elsewhere.

3 experts share predictions for 2022 holiday retail sales season

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

With so much economic turmoil, and shoppers flowing back into stores, the 2022 holiday sales season is likely not to be typical in any manner.

Free webinar offers insight on how to convert shoppers into buyers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In a free one-hour webinar, on Sept. 20 at 2 p.m. EST, HeadCount CEO and founder Mark Ryski will detail why conversion rate optimization is a valuable approach…

Turning retail shoppers into buyers via conversion rate optimization

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

HeadCount CEO and Founder Mark Ryski explains why conversion rate optimization is a valuable approach in the quest to turn shoppers into buyers. A free live…

Drone delivery: Consumers want it, retailers making it happen

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

For years drone makers have been heralding how the technology can help the retailer struggling with faster and more efficient delivery. Consumers want it and…

High-income consumers not letting inflation, recession worries change shopping habits

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Luxury shoppers are spending more on treating themselves and paying more attention to wellness products.

Defining metaverse in the retail realm

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

One of the top buzzwords in retail today, if not the top, is metaverse — the emerging virtual customer experience. Retailers are moving into the new dimension…

Why unattended retail is exploding in response to consumer acceptance

A host of technologies and service concepts have come on the scene as of late. What entities will service the rising number of unattended retail sites?