A tale of Dos Equis and romancing the brand

What retail marketers can learn from the most interesting man in the world.

How real-life customer needs drive innovation

Customer experience innovation is all about looking for examples of what's working and what your customer really wants next.

Retail trends in customer experience for 2014

In 2014, the push for truly remarkable customer experiences will become even more intense.

Three ways to improve local customer experiences during the post-holiday rush

For many retailers, the post-holiday rush can be just as challenging as the holiday shopping season.

Four customer experience management predictions for 2014

Geofencing, A/B testing in real life are on the way in the coming months.

Nearly 70 percent of consumers under age 30 consider social issues before buying

Study also finds increasing demand for conflict-free gifts.

Retail Roundtable: Amazon and USPS Sunday shipping

by James Bickers — Editor, Networld Alliance

Our experts weigh in on possible ramifications of this very big retail partnership.

Why customer loyalty isn't a 10-step process

Many have tried, but you can't develop a simple 10-step list for building loyalty. 

Mintel's senior retail and apparel analyst releases Black Friday comments

Ali Lipson gives a roundup of recent retail news, and her thoughts on the impact for US retailers this holiday season.

Four ways to fight showrooming with data

A thorough understanding of the practice can lead to strategies that help thwart the loss of customers to online competition.

Smartphones are transforming retail, not with technology, but with messy humanity

A profound transformation in retail is now underway. But it's not what you think.

CETW: Mobile marketing expert talks anti-showrooming strategies

by James Bickers

Survey data reveals an across-the-board increase in all showrooming behaviors.

Deloitte annual holiday survey: More consumers shopping mobile and local

Many shoppers plan to frequent local small businesses when visiting stores this holiday season.

What AT&T's redesign can teach you about your stores

Especially for electronics and technology retailers, the human touch is becoming more important than ever.

Halloween real-time store audits: The good, the bad, and the scary

Consumer spending on Halloween is predicted to reach $6.9 billion this year, an increase of more than 54 percent since 2005.

5 steps to personalize the in-store experience

A focus on the customer journey will improve your shopper's experience on their path to purchase.

Study: Social media for brand conversations on the rise

'Word-of-mouth champions' are twice as likely to recommend a brand via digital.

Holiday 2013: How to translate fewer days into more revenue

This year's holiday calendar is unique, and it will create some equally unique challenges for retailers.

Holiday spending expected to increase by 11 percent

Nearly all shoppers will be searching for discounts and sales, study finds.

Facebook and Cisco combine forces for in-store mobile

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The networking powerhouses created CMX for Facebook Wi-Fi to drive 'likes' and improve the connected customer experience.