Coupon trends of 2013: Like a box of chocolates

Diverse approaches to coupon marketing led to better distribution and higher average values.

Retail customer satisfaction improves for a third consecutive year

Better customer service, discounting more than offsets a drop in customer satisfaction with online retail.

To create mobile shopping traction, retailers should think beyond payment

SAP study finds that most U.S. consumers use smartphones and tablets for research, but not final purchases.

Five tips to make the most of your Valentine's Day retail experience

Only 54 percent of Americans are planning to celebrate Valentine's Day this year, compared to 60 percent last year.

Victoria's Secret, Nike top retail brand engagement index

Brand Keys has published the results of its 2014 study of emotional loyalty and engagement in retail.

Global e-commerce sales to hit $1.5 trillion, driven by growth in emerging markets

Asia-Pacific leapfrogs North America to become world's largest regional e-commerce market.

January retail numbers: Shoppers battle the weather for good deals

Shopper traffic and window conversion showed improvement over last year for yet another month.

Can online shopping behavior pick the Super Bowl winner?

Whichever team wins, online retailers should be happy with Sunday's result.

Starbucks CEO talks gift card, mobile payment trends

by Alicia Kelso — Editor, QSRWeb.com

The company processed 2-plus million new Starbucks card activations a day leading up to Christmas.

Point of sale mindset: How analytics can increase in-store sales

The use of in-store data as a way to increase sales is one of the most cutting-edge fields in analytics.

A love song to Mr. Sears and Mr. Roebuck

Sears Holdings just announced its plans to close its flagship Loop location in Chicago this April.

New Year's resolution: Stop negative reviews from ruining your customer experience

Here are three ways brands can get a handle on negative comments and address them productively.

Target, Neiman Marcus feeling the pain of data breaches

Target has lost nearly 85 percent of its brand equity on the values of trust and security.

Facebook exec names 3 trends driving retail personalization

Online shopping is increasingly being driven by an "I'll know it when I see it" phenomenon.

A tale of Dos Equis and romancing the brand

What retail marketers can learn from the most interesting man in the world.

How real-life customer needs drive innovation

Customer experience innovation is all about looking for examples of what's working and what your customer really wants next.

Retail trends in customer experience for 2014

In 2014, the push for truly remarkable customer experiences will become even more intense.

Three ways to improve local customer experiences during the post-holiday rush

For many retailers, the post-holiday rush can be just as challenging as the holiday shopping season.

Four customer experience management predictions for 2014

Geofencing, A/B testing in real life are on the way in the coming months.

Nearly 70 percent of consumers under age 30 consider social issues before buying

Study also finds increasing demand for conflict-free gifts.