Will customer reviews become a bigger influencer for retail purchases?

Despite the hype, online customer reviews appear to play only a small role in consumer purchasing decisions.

7 ways to keep, and serve, Millennial customers

Customer service must evolve from being Baby Boomer-specific to Millennial-centric.

Empathy, emotion and the customer experience

Eighty percent of companies think they deliver great experiences, but only 8 percent of customers agree.

How do retail shoppers feel about surveillance?

The eyes in the mannequin just might be watching every move you make.

Wooing shoppers with personalization

Retailers have realized they must create personalized shopping experiences in order to effectively compete.  

Are pop-ups a permanent fixture in retailing?

For shopping centers and permanent stores, a pop-up can create excitement and a sense of urgency that can drive traffic.

Commentary: Three business principles retailers should invest in

Should business and brands always love 'what's new'?

Commentary: Why retail must differentiate or die

Retailers can no longer be all things to all shoppers.

For retail, 'Big Data' means big benefits

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The benefits of predictive analytics in retail could outweigh the potential for consumer concern.

Consumers are rewriting the rules of retail in China

In a country that measures time in centuries, retail is changing overnight.

Mobile engagement is now a consumer expectation

by Alicia Kelso — Editor, QSRWeb.com

Experts predict mobile payments will reach critical mass in the next few years.

Why retailers must excel in the 4 Cs instead of just the 4 Ps

Marketing 101 classes are being rewritten … by consumers.

Should purchasing intent be used to alter prices?

Charging different prices to different people may be discriminatory for the same reasons "ladies' nights" have been banned in some states.

Will an Internet sales tax bring fairness or confusion?

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The Marketplace Fairness Act is causing a divide in the industry and has tax experts bracing for chaos.

Retail reboot: The changing face of retail worldwide

The evolution and tide of consumer change is global ... and is escalating.

Professor weighs benefit vs. risk of facial recognition technology

Retailers have collected data on customer preferences and demographics for years, but biometrics takes it to a new level.

Are checkout impulse buys a mobile casualty?

Sales of items typically stocked near grocery checkout counters have fallen sharply over the last year and a half.

Opinion: How social media is changing retail

The traditional path to purchase has been disrupted by the convergence of websites, kiosks, tablets, smartphones and social media.

What can merchants do to become better retail therapists?

More than half of all Americans go shopping to improve their moods.

GlobalShop 2013: WD Partners discuss 'digital disconnect'

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Executives with WD Partners revealed exclusive study results during their GlobalShop conference session.