The digital future of retail

In the next ten years, retail as we know it might come to an end.

Why the Four P's of marketing no longer matter in retail

It's mobile influence, not mobile commerce, that retailers should be focused on.

Opinion: Higher prices at JC Penney means lower prices at jcp

A branding expert tries to make sense of the retailer's multiple strategies.

Americans won't pay for same-day delivery ... or will they?

New research reinforces the premise that online shoppers expect free shipping.

Why retailers must embrace the Relationship Era

Indifference is expensive. Hostility is unaffordable. Trust is priceless.

With Glass, Google searches for place in retail

The headsets allow users to access information through a heads up display. 

The future of self-service in retail

As the definition of self-service broadens, so too are its applications for retail.

Commentary: The impact of checkout time on customer service perception

The time a customer spends waiting in line can dramatically impact their perception of the service they receive on the whole.

How to use customer data to plan store layouts

Consumer data can give insight on how to boost the bottom line with simple store design improvements. 

IBM study says showroomers should be targeted

Although the notorious showroomer makes up only 6 percent of all buying traffic, they're young, active and influential.

Commentary: When driving customer loyalty, less is more

Overloading a program with benefits is not the most effective approach.

NRF: How Coca-Cola creates happiness for consumers and retailers

An emphasis on optimism and positivity was evident at this year's opening keynote.

How Wegmans, Apple Store and Ritz-Carlton empower employees to offer best-in-class service

One simple secret behind their success is so simple, so basic, that most brands and businesses fail to grasp its importance.

Under the Radar: Ten emerging marketing trends

Loyalty programs are becoming a commodity due to their ubiquity and lack of creative differentiation.

Commentary: The facts about card-linked incentives

A retailer's most loyal customers spend $1.44 with competitors for every $1.00 spent with them.

Indoor mapping gives power to retailers

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

In-store navigation systems appeal to retailers looking to gain shopper insight and boost customer engagement.

Thanksgiving and Black Friday spending round-up

This year's average ticket price spiked, thanks to less aggressive discounting.

Tips for a safe and profitable Black Friday

From staffing and stocking to security, crowd management, and safety, the responsibilities are far-reaching.

MCX's perspective: What merchants want from mobile commerce

Walmart, Target, CVS, Lowe's, Best Buy … why are so many merchants lining up to commit to MCX?

CETW12: The power of social media done right

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Citibank executive Frank Eliason explains the pitfalls and benefits of social media.