Retail reboot: The changing face of retail worldwide

The evolution and tide of consumer change is global ... and is escalating.

Professor weighs benefit vs. risk of facial recognition technology

Retailers have collected data on customer preferences and demographics for years, but biometrics takes it to a new level.

Are checkout impulse buys a mobile casualty?

Sales of items typically stocked near grocery checkout counters have fallen sharply over the last year and a half.

Opinion: How social media is changing retail

The traditional path to purchase has been disrupted by the convergence of websites, kiosks, tablets, smartphones and social media.

What can merchants do to become better retail therapists?

More than half of all Americans go shopping to improve their moods.

GlobalShop 2013: WD Partners discuss 'digital disconnect'

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Executives with WD Partners revealed exclusive study results during their GlobalShop conference session.

The digital future of retail

In the next ten years, retail as we know it might come to an end.

Why the Four P's of marketing no longer matter in retail

It's mobile influence, not mobile commerce, that retailers should be focused on.

Opinion: Higher prices at JC Penney means lower prices at jcp

A branding expert tries to make sense of the retailer's multiple strategies.

Americans won't pay for same-day delivery ... or will they?

New research reinforces the premise that online shoppers expect free shipping.

Why retailers must embrace the Relationship Era

Indifference is expensive. Hostility is unaffordable. Trust is priceless.

With Glass, Google searches for place in retail

The headsets allow users to access information through a heads up display. 

The future of self-service in retail

As the definition of self-service broadens, so too are its applications for retail.

Commentary: The impact of checkout time on customer service perception

The time a customer spends waiting in line can dramatically impact their perception of the service they receive on the whole.

How to use customer data to plan store layouts

Consumer data can give insight on how to boost the bottom line with simple store design improvements. 

IBM study says showroomers should be targeted

Although the notorious showroomer makes up only 6 percent of all buying traffic, they're young, active and influential.

Commentary: When driving customer loyalty, less is more

Overloading a program with benefits is not the most effective approach.

NRF: How Coca-Cola creates happiness for consumers and retailers

An emphasis on optimism and positivity was evident at this year's opening keynote.

How Wegmans, Apple Store and Ritz-Carlton empower employees to offer best-in-class service

One simple secret behind their success is so simple, so basic, that most brands and businesses fail to grasp its importance.

Under the Radar: Ten emerging marketing trends

Loyalty programs are becoming a commodity due to their ubiquity and lack of creative differentiation.