How showrooming may hurt holiday retail sales

If every holiday season has a scrooge, then this year for retailers, it's showrooming.

Are your QR codes gathering dust?

Retailers need to use QR codes to deliver something of value to consumers.

Price-matching becomes retail holiday strategy

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

With showrooming abounding, retailers look to match prices of online competitors. Is that a good idea?

Retail, restaurants drive big business with loyalty programs

by Christopher Hall — w, t

Loyalty programs offer a way to build relationships with customers, and gather mission critical insight into their behavior.

What every retailer must know about Gen Y, part 2

Thrift is the new shopping; they call it thrifting. In this way, Millennials resemble their grandparents' Silent Generation.

What every retailer must know about Gen Y, part 1

Millennials live two lives: one in real time and the other in an edited virtual world.

Unmetric's Top Retailer Report shows social media showdown

Target is the clear leader on Twitter, while Walmart leads in Facebook presence.

RCE Podcast episode 11: Is retail any fun anymore?

A study this week suggesting that "retail therapy" isn't a real phenomenon leads to a fascinating discussion about how we feel and how we want to be spoken to…

The new 'super shopper' and the fate of bricks and mortar retail

Despite the mobile boom, 90 percent of consumers still embrace the physical store when making retail purchases.

RCE Podcast episode 9: Inside the leaked Apple Genius training manual

An alarming new report suggests that a large number of shoppers would leave a bricks-and-mortar store and place an order online instead, if they stood to save…

When will the penny finally drop for J.C. Penney's Ron Johnson?

J.C. Penney showed a big 2Q 2012 loss, down another 23 percent, which is much bigger than expected.

RCE Podcast episode 6: The Chick-fil-A debacle and how retail is becoming more political

Wednesday's "appreciation day" set sales records at Chick-fil-A, and polarized an awful lot of people in the process. Meanwhile, other retailers have come out…

RCE Podcast episode 5: Amazon profits plummet, more JC Penney news, and whether 'Made in America' still matters

Amazon made an awful lot of money in the second quarter - but kept only a fraction of it. We run the numbers in this episode, then talk about all of the news…

RCE Podcast episode 4: Mobile retail marketing and Walmart's innovative approach to back-to-school

The mobile phone brings with it an almost infinite array of possibilities for retail marketers, but new innovations bring new concerns about ethical marketing…

Commentary: Paying attention to the Retail Rule of Six

Loyal customers are six times more likely to rebuff competitive offers, especially price-based offers.

Study: One in 10 smartphone owners have written a review while in-store

Mobile and social customer experience strategies are becoming more important than ever for brands.

The customer-centric retail pricing zone

Analyzing shopping patterns across multiple stores allows for a more profitable pricing-zone strategy.

The customer loyalty/customer experience conundrum

Retailers often make the mistake of equating customer loyalty with the customer experience.

Five ways to drive customer conversion rates in your stores

Increasing conversion rate is a sales opportunity that many retailers completely overlook.

Four retailers who translated social media into revenue

Marketing pros give tips on what to do with all those fans and followers.