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Consumer Behavior Features

Creating a brand with a life of its own

Cultivating the customer passion that top brands enjoy.

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Customer experience and IP

by James Bickers — Editor, Networld Alliance

Protecting crucial aspects of an in-store experience against imitators.

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Trying on Clothes, 2.0

by James Bickers — Editor, Networld Alliance

Do shoppers want high-tech dressing rooms?

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Building the perfect survey

Best-practices for crafting a survey that customers will complete.

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Social e-commerce taps voice of shopper

Web 2.0 connectivity changes the game for online retail.

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Think globally, sell locally

Ethnic products reach a larger audience than ever before.

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Learning from in-store traffic patterns

Cutting-edge technology shows how well merchandising is working.

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Search essential to online retail

Many e-commerce sites aren't taking full advantage of site search.

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The emotional benefits of retail

Understanding the emotional connection between shopper, store.

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Eye kiosk stands above KioskCom crowd

SoloHealth's EyeSite sweeps Self Service awards.

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Making multi-channel make sense

by James Bickers — Editor, Networld Alliance

Creating consistent experiences is crucial.

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Mystery shopping changes with the times

by James Bickers — Editor, Networld Alliance

Hidden cameras, online reporting update the venerable tool.

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GlobalShop goes green

by James Bickers — Editor, Networld Alliance

Designed-in technology, green products this year's big emphases.

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Trade shows converge on Vegas

The Digital Signage Show debuts in April.

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Personas connect retailers, shoppers

by James Bickers — Editor, Networld Alliance

Fictional customers can lead to real-world improvements.

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Making retail Web sites more accessible

Experts offer tips on making e-commerce sites useful to all users.

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Fotozines revive novelty concept

Theme park favorites making their way into malls, cinemas.

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Grabbing shoppers by the nose

by James Bickers — Editor, Networld Alliance

Intentional use of scents can profoundly impact the customer experience.

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Elf Yourself visitors skyrocket

by James Bickers — Editor, Networld Alliance

What value did it actually bring to OfficeMax?

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Peter Luckett: 'Banish the bland'

Innovative grocer shares tips on building a great customer experience.

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