2017 in review: Walmart, Buffet, Target led top read news

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top five news items on Retail Customer Experience in 2017 focused primarily on big brand retail news and insight offered by big names.

Retailers may be missing in-store sales opps, claims study

December 26, 2017

A Scandit survey reveals 74 percent of shoppers feel positive toward brick-and-mortar retailers, but a lack of digital engagement is prompting them to buy…

Citi Retail study reveals shopper savings in play this season

December 26, 2017

A nationwide study from Citi Retail Services reveals more than two thirds of U.S. consumers who participate in a rewards program expect to save about $149 this…

Extended retail hours may not be a winning strategy, claims IBM

December 22, 2017

Retailers extending store hours may not find it a winning proposition, according to IBM holiday season predictions, and they will likely have the weather to…

Create an exceptional customer experience for the holiday season

Scott Voigt, co-founder/CEO, FullStory, explains why excellent customer experience can largely be distilled in two words: speed and convenience.

2017 in Review: Top 5 features highlight retailer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience readers love getting insight from those in the trenches, and this year's top five articles illustrate that hunger.

Emotions play big role in customer engagement, report reveals

December 20, 2017

A strong emotional engagement with the consumer could help retailers boost annual revenues by 5 percent, according to a Capgemini report.

Retail therapy is real and costing consumers more than $1,500 a year

December 19, 2017

A Swap.com survey revealed retail therapy is costing consumers an average of $1,652 each year and making up more than a fifth of all purchases.

Not-so-happy holidays: New problem projected to steal cheer from retailers

Chemi Katz, co-founder and CEO, Namogoo, explains why retailers need to be aware of journey hijacking and how to work to regain control of the customer journey.

Best Buy embraces innovative tech to deliver a richer customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide…

5 steps for tapping social proof to boost sales

Nishan Sothilingam, director of product at ResellerRatings, explains how retailers can win despite it being a buyers' world. The key is to be willing to listen.

Chat customer experience not so great in UK, claims study

December 12, 2017

Consumers in the U.K. want to use chat when it comes to customer service, with nearly a third embracing the technology, but satisfaction isn't very high at…

Green Monday expected to deliver another big online shopping opportunity

December 11, 2017

There’s Black Friday, Small Business Saturday, this year's newly-crowned Sofa Sunday and — of course — Cyber Monday.

Shopping and paying: New consumer trends are bringing profound changes

Roger Niederer, head merchant services, SIX Payment Services, offers up insight on how technology is not only changing consumer behavior and needs, but also…

Future of UK retail not so bright as 2018 gets closer

December 8, 2017

The U.K., along with Egypt and Venezuela, is expected to see negative retail market growth come the new year, according to a press release.

Convenience prime factor in online shopping

December 8, 2017

The aspect of convenience is the main reason U.S. shoppers are heading online, with 58 percent of consumers choosing to shop on the web, according to an Arvato…

AT&T retail chief talks customer experience and why there is no retail apocalypse

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Michael Colaneri, AT&T's VP of global business enterprise solutions, retail, discusses a new IHL Group research report, supported by AT&T and several other top…

Small businesses' secret weapons for driving holiday sales

Jonathan Kateman, general manager of Constant Contact, an Endurance International Group brand, explains why combining strong audience insights with good design…

Report: Amazon's armor could be cracked

December 6, 2017

There may be an opportunity for retail brands to grab share from Amazon. But it would likely be due to a move by Amazon.

4 ways retailers can boost the product discovery experience

Pavan Sondur, CEO and co-founder of Unbxd, offers up insight on four ways retailers can help boost the product discovery experience which enhances the customer…