Consumer Behavior News & Media
US consumer retail spending rose in June
July 22, 2022
Retail spending by U.S. consumers rose 1% in June even as inflation hit a new high.
read now
Most retail shoppers bending rules on product returns
July 20, 2022
When it comes to returning an item 85% of consumers are bending the rules by exploiting policy loopholes.
read now
Online retail sales to hit $1T this year
July 20, 2022
Online U.S. retail sales will hit $1.07 trillion this year despite inflation, higher gas prices and the ongoing concern of COVID-19 variants.
read now
Increasing prices impacting US consumer retail spend
July 14, 2022
In-store retail spend was up 11.7% in June, compared to a year ago, and overall U.S. consumer retail spend, not counting auto sales, increased 9.5…
read now
Inflation, higher prices impacting Amazon Prime Day shopper activity
July 13, 2022
A majority of shoppers buying during Amazon's two-day annual Prime Day sales event cite inflation and higher prices as top factors influencing shopping…
read now
Amazon Prime Day cart abandonment may hit 10%
July 13, 2022
Millions of shoppers are likely abandoning carts during Amazon's annual Prime Day sales event with one in 10 likely leaving items due to the overwhelming…
read now
To create a customer experience that's relevant and useful, go beyond selling
by Diane Keng — CEO and Co-founder, Breinify
Consumers are more socially conscious and looking to brands that align with their own values. They are willing to pay more for brands that do, but for brands…
read now
Dining consumers view convenience stores on par with QSRs
July 11, 2022
Are convenience stores the new QSRs?
read now
Social shoppers prefer checking out on brand sites
by Charles Nicholls — Founding Director and Chief Strategy Officer, SimplicityDX
Here are the five top issues giving consumers pause for thought before handing over hard-earned dollars to social networks.
read now
Consumer sentiment dips to record low
June 29, 2022
Consumer sentiment in June fell to 50.0 from 55.2 in May due to increasing fear of an economic slowdown and high inflation taking place.
read now
Back to school OOH catching more consumer attention
June 28, 2022
More than half, 68%, of back to school shoppers will be looking for OOH ads regarding special sales and deals as they make buying decisions this summer…
read now
Convenience, affordability key factors in back-to-school shopping
June 28, 2022
When it comes to back-to-school shopping, this year consumers will be focusing on convenience and affordability, according to an LTK shopping trends report.
read now
Big growth forecast for back-to-school sales
June 27, 2022
Back-to-school sales, in the U.S., is projected to grow 7.5% this year, not including automotive, compared to the same time frame in 2021.
read now
Bank of America study finds 9% jump in credit, debit card spending
June 27, 2022
The Bank of America Institute is reporting that aggregated credit and debit card spending for customers was up 9% in May year-over-year, according to its…
read now
Retail sales took a dip in May
June 24, 2022
Inflation, pricier gas and increasing interest rates impacting car and home purchases all contributed to a decline in American retail spend in May.
read now
Offset rising prices with a deep personal understanding of each customer
by John Nash — Chief Marketing and Strategy Officer, Redpoint Global
Consumers are still opening their wallets even when it comes to discretionary spending but they may need an extra push to respond to a brand's traditional…
read now
Shoppers are loving the retail mobile app
June 17, 2022
The mobile app fast becoming the preferred shopping method for consumers, especially among women and thoseunder the age of 44. Nearly 9 in 10 consumers have at…
read now
Why retailers must shift from transactional behavior to transparent behavior
June 16, 2022
Consumers are getting much more particular when it comes to supporting brands and digital technology is gaining adoption as it has the power to boost the…
read now
Sustainability matters even in the metaverse
June 15, 2022
Consumers want sustainability information when it comes to shopping but it's not often readily available which doesn't bode well given 67% of shoppers are more…
read now
Fashion shoppers want efficient, real world experiences
June 14, 2022
Today's fashion consumers want fast, convenient online shopping as well as seamless customer service and exciting real-world experiences.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
