Data, privacy big issues for Gen Z consumer

June 14, 2022

The Gen Z consumer, those born in 1995 or later, are big on protecting their privacy and data but are willing to share with merchants, banks and payment…

Consumers embracing premium loyalty programs

June 13, 2022

Consumers are more likely than ever to join a premium loyalty program and willing to pay if the program guarantees discounts and offers relevant benefits.

Deploying self-service channels in retail

by Brian Lannan — Vice President, Retail Experience, Avtex

Why conversational AI is the future of customer-driven self-service.

NRF: Economy being rebalanced

June 8, 2022

The National Retail Federation doesn't expect an "extreme cooling off" with regards to retail activity thanks to growth in hiring, wages and consumer spend.

Smart checkout rolling out to Circle K, Couche-Tard stores

June 7, 2022

More than 7,000 Circle K and Couche-Tar stores are being outfitted with computer vision-based, self-checkout machines after a successful initial deployment in…

Talkdesk Introduces New Industry-Specific Solution: Talkdesk Retail Experience Cloud

Talkdesk, a global cloud contact center leader for customer-obsessed companies, introduced Talkdesk Retail Experience Cloud™, the AI-powered customer service…

Consumers love chatbots if live person is back-up option

May 31, 2022

A good many U.S. consumers, 80%, are much more willing to use a chatbot if they know they can easily switch to a live customer service rep.

Delta taps Eric Phillips as 1st digital leader

May 31, 2022

Eric Phillips has been named as Delta Airline's first-ever chief digital officer.

Inflation is impacting the customer experience: Here's what to do about it

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

There's no denying we live in uncertain times, but approaching the CX program with patience and flexibility is what will get your brand through inflation.

Macy’s profits, sales beat street expectations

May 27, 2022

Macy's, despite inflation, higher gas prices and supply chain issues, reported Q1 profits and sales that beat analyst predications.

Consumer purchases on decline

May 27, 2022

A majority, eight out of 10, U.S. consumers plan to make changes when it comes to product spending in the next three to six months, and there are already signs…

Consumers hungry for self-service options

May 26, 2022

A good majority of consumers, 81%, want more self-service options, yet only 15% are highly satisfied with today's tools, though brands believe 53% are very…

Consumers won't stop spending, claims Bank of America chief

May 25, 2022

Inflation, a potential recession and increasing gas prices aren't slowing down consumer spend, according to Bank of America CEO Brian Moynihan.

More consumers want to buy now, pay later

May 25, 2022

Consumers are embracing the buy now, pay later payment approach and those with an annual household income of $100,000 or more are very likely to finance…

Nearly 50% of consumers will pay for drone delivery

May 23, 2022

Nearly half, 48%, of consumers are willing to pay more money for drone delivery if it means getting items in an hour.

Father’s Day spend expected to hit $20B

May 19, 2022

Consumer spend on Father's Day gifts is predicted to hit $20 billion this year, nearly on par with the record-setting $20.1 billion spent in 2021, according to…

April retail sales increase as consumers take higher prices in stride

May 18, 2022

The National Retail Federation has released data revealing consumers continued to spend in April, despite inflation, and retail sales overcame higher prices.

Why unattended retail is exploding in response to consumer acceptance

A host of technologies and service concepts have come on the scene as of late. What entities will service the rising number of unattended retail sites?

Modernize Your Store with a Slim-bezel Design POS System

As the global manufacturer of POS systems, Clientron's latest model PT2700 adopted a slim-bezel widescreen FHD monitor and is equipped with Intel® 8th Whiskey…

Consumers more interested in crypto than ever before

May 9, 2022

Over a third of consumers would like to have the option to use cryptocurrency when shopping online and their interest in the metaverse is increasing, according…