Consumer Behavior News & Media
High-income consumers not letting inflation, recession worries change shopping habits
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Luxury shoppers are spending more on treating themselves and paying more attention to wellness products.
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Consumers reducing spend on non-essential items, special occasions
August 11, 2022
More than half of U.S. consumers, 67%, have reduced spending on non-essential items in the last six months and more than a third, 38%, are expected to spend…
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Healthy growth rate for omnichannel activity
August 10, 2022
The number of households that shop both in-store and online are growing at a rate of 10% year-over-year and online household penetration is now 6.4%, a 60…
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Healthy growth rate for omnichannel activity
August 9, 2022
Households that shop both in-store and online are growing at a rate of 10% year-over-year and online household penetration is now 6.4%, a 60% spike from…
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Online grocery hits plateau
August 9, 2022
Online grocery has plateaued and is now a convenience-focused part of a shopper's activity, according to a ChaseDesign survey.
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Consumer demand may mean Halloween candy shortage
August 8, 2022
Consumers are loving sweets and the increased demand for candy and chocolate could mean a shortage come October.
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Consumers will spend same, or more, in back-to-school shoe spend
August 8, 2022
A good majority, 78%, of U.S. families will spend the same, or more, when it comes to buying shoes for school this year and 21% will purchase exclusively…
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As inflation booms loyalty programs get more attention
August 5, 2022
Loyalty programs are gaining attention with eight in 10 American members of at least one loyalty program and half view retail loyalty programs as more…
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Back-to-school shopping stress on rise for shoppers
August 4, 2022
Back-to-school stress in on the rise, especially among consumers shopping for young children, with 75% of those with kids younger than 18 at least somewhat…
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Quality customer service can spur consumer spend
August 3, 2022
A hefty majority of consumers, 72%, are willing to spend more with a brand that provides a great customer service experience.
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Big gap in retailer customer engagement, claims research
August 3, 2022
There is a significant gap in how retailers are engaging with customers and it comes at a time when delivering exceptional experiences is more critical than…
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BOPIS use on the decline
August 2, 2022
The number of retail consumers using buy online, pick up in-store services all the time declined from 45% to 32% in 2021 and a further dip is expected this…
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Some consumers cutting spend in advance of back-to-school expenses
July 29, 2022
More than one-third, 38%, of consumers are reducing spending to cover the upcoming back-to-school costs.
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Rethinking the Returns Process in Retail
Offering shoppers a streamlined returns experience is more than a good idea—it’s an essential part of doing business, and the retailers who fail to deliver in…
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High-income consumers still spending on luxury items
July 29, 2022
Inflation, high gas prices and economic turmoil aren't stopping high-income consumers from treating themselves.
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Defining metaverse in the retail realm
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One of the top buzzwords in retail today, if not the top, is metaverse — the emerging virtual customer experience. Retailers are moving into the new dimension…
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Back-to-school spend robust despite inflation
July 26, 2022
Back-to-school spending, on average, is about 5.4% higher than last June and may be the result of consumers pulling back spending in May, when retail sales…
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Majority of consumers aren’t happy with brand relationship
July 25, 2022
Just over a third, 35%, of customers are completely satisfied with their brand relationships and the small number reflects the need for retailers to boost…
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Gen Z shoppers are all about digital
July 22, 2022
When it comes to shopping preferences Gen Z consumers are all about digital shopping and digital experiences. In fact, the physical retail store is "losing…
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Privacy top of mind for consumers
July 22, 2022
More than two-thirds, 74%, of consumers highly value data privacy and 83% understand the value in sharing data with a retail brand under the right conditions …
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