Consumer Behavior News & Media
The importance of honing the retail customer loyalty program
by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems
Brian Cluster, director of industry strategy for CPG/retail at Stibo Systems, shares why loyalty programs are crucial for retailers looking to build long-term…
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Stop & Shop sets special shopping hours for older customers in light of COVID-19
March 19, 2020
Supermarket chain Stop & Shop, in an effort to make grocery shopping safer for older consumers, is establishing specific shopping hours in light of…
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The new convenience store battlefront: The checkout line
by Gavin Bisdee — vp global marketing, Zynstra
Gavin Bisdee, vice president of global marketing, Zynstra (a NCR company), shares insight on how frictionless checkout opportunities are becoming more…
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The time for cross-channel customer support is now
by Anand Janefalkar — Founder & CEO, UJET
Anand Janefalkar, founder and CEO of UJET, explains why as retailers begin investing resources in support channels, including web, mobile, and in-app, they…
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Lots of web content not catching consumer attention
March 17, 2020
A Contentsquare study reveals over two thirds, 69%, of all web content published by brands, is "unseen" by consumers, with the banking sector leading the list…
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Coronavirus impacting retail sales, claims study
March 16, 2020
The COVID-19 coronavirus pandemic is impacting consumer shopping behavior, purchase decisions and retail sales, according to a First Insight study.
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COVID-19: Retailers closing stores for worker, customer safety
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A growing number of retailers and brands are temporarily closing locations but will continue to pay workers through the closure period.
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Uncovering the factors changing the face of retail
by Rebecca Steele — Content Marketing Manager, PFS
Rebecca Steele, content marketing manager at PFS, explains why an adaptive and agile mindset is the way to get ahead in the digital age and a constantly…
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Personalizing the retail experience across touchpoints
by Tim Beeson — President – North America, Natterbox
Tim Beeson, president, North America, at Natterbox, explains why it is so important for brick-and-mortar shops to focus on customer appeal.The entire shopping…
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Experience matters big time for the consumer, reveals study
March 11, 2020
A good majority of consumers, 74%, are either somewhat or very likely to buy from a brand or retailer based solely on experience and not price or product…
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A 2020 vision: The new era of visual commerce
by Gary Ballabio — Dir of Business Development, Cloudinary
Gary Ballabio, director of business development, Cloudinary, offers insight on the vast opportunity of visual media, video in particular, and how by focusing…
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Mobile wallet use to overtake credit cards
March 4, 2020
Mobile wallet use is beginning to take off in the U.S. and will overtake credit cards as the leading form of online payment, according to a report from FIS.
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How Gen Z employees will impact the future of engagement
by Charles Cornwell — General Manager, Employee Experience, SMG
Charles Cornwell, general manager, employee experience at SMG, shares tips on how to keep the Gen Z workforce engaged in their job which will drive financial…
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Gen Z bank customers want latest tech with traditional support channels
March 3, 2020
The Gen Z banking consumer wants fast service, the latest tech as well as access to store reps, phone support and are more likely to visit branches than user…
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How to harness the power of data to win customer engagement
by Chris Kronenthal — President + CTO, FreedomPay
Chris Kronenthal, president and CTO at FreedomPay, shares his insight on why retailers must understand their customers and tap sophisticated analysis of…
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Consumers expect fast, tech-driven shopping experiences
February 27, 2020
When it comes to shopping consumers are expecting an efficient and tech-driven convenience store experience with 15% abandoning a non-essential purchase just…
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Former Amazon exec on the state of retail e-commerce
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
James Thomson knows Amazon, having spent years heading up Amazon Services, and understands the challenges smaller retailers are facing in the e-commerce…
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Visual search in 2020: Where it stands and where it's headed
by Jeff Hunt — CEO/Founder, Snap36
Jeff Hunt , founder and CEO of Snap36, offers up insight on why retailers need to start thinking about optimizing the retail site for visual search.
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Marketers going omnichannel to drive customer engagement
February 26, 2020
A majority of retail marketers, 88%, are shifting from traditional campaign strategies to more omnichannel activities and 84% now have high visibility into…
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Why immersive is a key word in today's retail environment
by Steve Hastings — Founder & Executive Planning Director, isobel
isobel Founder and Executive Planning Director Steve Hastings explains why he believes the I think the keyword for retail in the future is immersive.
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