Consumer Behavior News & Media
Unused gift cards hit $21B mark
February 20, 2020
Consumers aren't rushing out to use gift cards, often cited as the most wanted holiday item, which now total about $21 billion.
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Coronavirus hit China Lunar New Year sales hard
February 19, 2020
The outbreak of the coronavirus in China hit retailers hard, with a potential loss of billions of dollars in sales — a revenue loss that may range from 20% to…
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Gen Z shoppers love the physical customer experience
February 14, 2020
While the Gen Z generation loves their mobile devices, apps and social media, they also love engaging with physical retail store associates.
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TD Bank retail leader talks payment innovation, POS transformation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Mike Rittler, general manager of retail card services and personal lending at TD Bank, shares his insight on trends, transformative innovation and how the…
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Staples latest store concept is all about connecting
February 12, 2020
Staples' latest store concept, Staples Connect, offers spaces where professionals and students can connect and interact and have access to hands-on learning…
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How physical retail provides opportunities for consumer outreach
by Marci Weisler — Chief Commercial Officer, Vengo
Marci Weisler, chief commercial officer, Vengo, takes a look at how the customer journey has changed, the role retail plays in the journey and what 2020 holds…
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Overspending doesn't get much love on Valentine's Day
February 11, 2020
Nearly one in three Americans are not feeling the love if their partner overspends on Valentine's Day, according to a survey released by CompareCards.
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J.C. Penney relaunches Ana brand, puts big focus on denim
February 11, 2020
In a quest to drive sales in its largest merchandise category J.C. Penney's is relaunching the Ana brand and putting a bigger focus on casual wear and denim…
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Podcast: Driving sales when store traffic is down
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Declining store traffic is often cited as the key reason why sales are down, but retail analytics expert and two-time author, Mark Ryski has a different take…
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Improving the customer experience through click-and-collect technology
by DeAnn Campbell — Director of Retail Strategy and Development, Harbor Retail
DeAnn Campbell, vice president, retail strategy and shopper insights at Harbor Ind., shares insight on how click and collect has done a lot to shake up the…
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Brick-and-mortar not dying but evolving, reveals report
February 10, 2020
Physical retail is not dying but evolving and retailers focused on true in-store experiences will thrive.
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We love Amazon, but we hate Amazon
February 7, 2020
It seems U.S. consumers have very mixed feelings about Amazon, with one in four having negative feelings when it comes to Amazon's impact on retail and the…
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How retailers can find bliss this Valentine's Day
by Arielle Steinhaus — Strategist, FITCH
Arielle Steinhaus, strategist at FITCH, offers up tips on how retailers and brands can make Valentine's Day gifting invaluable to shoppers looking to spread…
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Survey: Valentine's Day spend will be record-setting
February 4, 2020
Given the strong holiday sales season retail watchers are expecting spend on Valentine's Day to be record-setting.
read nowThinking strategically about effective internal communication in retail banking
by Janet Hawkins — CEO & Founder, Opterus Inc
Janet Hawkins, president and CEO at Opterus, explains why retail banks need to continue ensure bank associates have the necessary tools that allow them to…
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Amazon's Q4 a big earnings win thanks to Prime, grocery and same-day delivery
January 31, 2020
Amazon.com Inc. reported a better-than-expected profit in the fourth quarter, as new customers continued to sign up with its Prime program, grocery delivery…
read nowCoronavirus likely to impact airport travel, retail worldwide
January 31, 2020
Airport passenger traffic, as well as airport retail environments, will more than likely feel the impact of the coronavirus outbreak on a global basis.
read nowZelle transactions, payment volume surge on holiday spending
January 31, 2020
Early Warning Services, parent of the Zelle Network, reported strong fourth-quarter spending surged on the P2P service, driven by increased gift money giving…
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How to provide an exceptional customer experience in the digital environment
by Krystal Taing — Sr. Product Specialist, Rio SEO
Krystal Taing, listings management product specialist at Rio SEO, shares insight on how havig the right tools and technologies can help retailers deliver…
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Consumers all in on visual search technology
January 30, 2020
More than half of consumers, seven in 10, who are aware of visual search technology are likely to try it and four in five visual search users have made…
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