Why giving up control can give brands more influence

Jami Dewolf, chief marketing officer, Alliance Data's card services business, explains why it's a smart move to hand some control of email content and cadence…

American consumer: The DMV is a better experience than an online robot

July 17, 2019

One in every four U.S. millennials would rather spend three hours at the  department of motor vehicle than deal with a robotic automated response agent…

Shopping centers quietly test facial recognition technology

July 16, 2019

Some U.S. shopping centers are using facial recognition technology that detects customers' facial features and their paths of travel, along with AI to mine…

Walmart tracking theft with computer surveillance tech

July 11, 2019

In a quest to reduce theft and keep a closer eye on checkout activity, Walmart Inc. is using a computer vision/surveillance technology across 1,000-plus stores.

Report: Consumers expect personal, seamless experience

July 10, 2019

When it comes to the retail experience, more than half of consumers, 66%, care more about the experience than about product or service price, according to the…

Amazon Prime shoppers want a personalized experience

July 8, 2019

Amazon needs to ensure Amazon Prime Day product recommendations are on target and boost the personal experience.

Target targets Amazon Prime Day with 'Deal Days'

July 5, 2019

Target isn't about to let Amazon's Prime Day event go without some competition. It's planning to launch "Deal Days," a two-day sales event.

A look at who's shopping on Amazon Prime Day

July 3, 2019

As Amazon's Prime Day inches closer a consumer survey reveals what shoppers have been searching for and demographics about the Amazon Prime Day shopper.

How some retail brands are killing it with great reviews

Derek O'Carroll, CEO of Brightpearl, explains why a positive review — or many — can make a huge difference in the choices consumers make when it comes to…

Food is a big part of summer retail activity, reveals study

July 2, 2019

When it comes to retail spending in the summer months it's all about food and consumers still prefer the physical retail environment overall.

Retailers, vendors must collaborate to improve customer experience

Paul Perry, a writer for Relay, explains how retailer-vendor collaborations will increasingly shape the customer experience and how to improve those…

10 customer experience trends to know

Caroline L. Alemán, strategic account manager at Spectrio, explains why retailers must track and follow customer experience trends.

Collective intelligence: How brands and retailers both win with data-sharing

Retailers and brands that engage in co-marketing campaigns with pooled customer data can boost customer satisfaction and success rates by creating more…

Presented by RetailCustomerExperience.com

Survey: Most Gen Z shoppers using Buy Online Pickup In Store

June 26, 2019

Package Conceirge, a provider of automated locker solutions, has released findings about the shopping behaviors of adults aged 18-25 years old. Among the…

How customer intelligence is revolutionizing the retail industry

Joseph Brady, senior director of digital marketing for Reliant Funding, maps out reasons why retailers must embrace customer intelligence.

Report: Brands not understanding shopper needs

June 25, 2019

There's still a big disconnect between shoppers' needs and what brands understand when it comes to those needs and providing a friction-free buying experience.

Consumers love exceptional service, will jump ship for it

June 25, 2019

Two-thirds of consumers will jump ship to another brand if that brand is providing the best experience.

For high-velocity retail business, mind the data gap

Jason English, principal analyst and CMO, Intellyx, maps out why overcoming retail data gaps in real time, at cloud scale, will become critical to business…

What global consumers really, really want

June 20, 2019

Customers want a personalized and convenient consumer experience, according to a Verizon study conducted by Longitude that examined what consumers really want…

Study: Emotion a critical aspect in customer decision-making

June 20, 2019

What and how a customer is feeling is important for brands that are striving to influence purchase decision and boost brand loyalty.