Consumer Behavior News & Media
New York proposing law to protect consumers against data breaches
June 20, 2019
New York state legislators have approved a data protection bill, called the SHIELD Act, that would boost disclosure requirements and strengthen consumer…
read nowRetail sales rosy in May
June 18, 2019
The American consumer is busy shopping, shopping and shopping and the result is healthy May sales data after a sluggish April.
read nowWalmart's Jetblack catching attention of affluent
June 18, 2019
Walmart's Jetblack personal shopping offering, launched last year in New York, is grabbing so much love from consumers, there's a waiting list.
read nowRetailers have lots of data but little direction, reveals research
June 18, 2019
Retailers are collecting needed data, but one in three marketers don't know what to do with it, according to a Clicktale study.
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A deep dive into a customer experience collaboration lab
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Interactive Customer Experience Summit in Dallas provided the type of education and networking that benefits people in all segments of the customer…
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Customers embracing kiosks, but acceptance not uniform in all scenarios
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of experts who have introduced kiosks in various types of settings shared their ideas on how to make sure kiosk deployments are effective for customers…
read nowAlternative and cashless payment acceptance grows, but security remains a concern
June 13, 2019
Consumers are open to embracing payment options such as wearables and smartphones, but they have high levels of concern about being able to secure such…
read nowFather's Day spend to hit all-time high, predicts NRF
June 12, 2019
Spending on dads this year is expected to break the record books, with an all-time high of $16 million being doled out by consumers.
read nowAmazon launches another Go store in New York
June 11, 2019
Amazon opened the doors to its second Amazon Go store in New York this morning at 6 a.m., and the store marks the omnichannel retailer's thirteenth Go store in…
read nowWalmart launching in-home grocery delivery in 3 US markets
June 10, 2019
Walmart is readying an in-home grocery delivery service that will debut this fall.
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End of life for certain POS terminals and the looming risk to retailers
by Chris Kronenthal — President + CTO, FreedomPay
Retailers need to be sure point-of-sale systems are fully compliant, not only to avoid becoming obsolete, but to protect against fraud.
read nowAmazon is the 'go to' retailer, claims study
June 6, 2019
In what may come as little surprise to those in the retail sector, Amazon is considered the "go to" online retailer by 81% of Americans.
read nowBad digital experiences are hurting retailers' bottom line
June 6, 2019
Bad digital experiences are costing brands and retailers revenue as nearly all, 95%, of consumers in the U.S. and U.K. will jump off an e-commerce or brand…
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Urban Air CEO: Retail success is all about loving the customer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Michael Browning, founder and CEO of Urban Air Adventure Park, shared his brand’s secrets to success during a keynote talk at this week's annual ICX…
read nowStudy: Shoppers loving luxury brands, try-before-buy and non-traditional delivery
June 5, 2019
A MetaPack research report that polled more than 1,000 consumers in the U.S. and Canada reveals an increase in consumers buying from luxury brands and choosing…
read nowConsumers tapping mobile phone more than ever
June 4, 2019
An IDology study reveals consumers are viewing their mobile phone as a more important part of their identity, both at work and in their lives. Shoppers opened…
read nowConsumers want personal touch, seamless customer journey
June 3, 2019
A JLL study on shopper expectations reveals consumers want and expect skilled customer service, personalization, convenience and a sharing economy.
read nowSurvey: Spending money brings a tinge of guilt
May 31, 2019
Consumers experience guilt when spending money, especially if they aren't getting a discount.
read nowPhysical retail still very much a wanted channel, reveals survey
May 30, 2019
Consumers still love the physical retail store environment, with 85% of U.S. shoppers dropping into a brick-and-mortar store during a typical week, according…
read nowNY's Hudson Yards retail space bolstering nearby retail, claims report
May 28, 2019
While the newly-opened Hudson Yards retail and business development has garnered much media coverage since opening this year, it's not the only New York City…
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