Consumers love free shipping, reveals Deloitte survey

November 27, 2017

The top priority for consumers is getting free shipping, with nine of 10 consumers (88 percent) citing free shipping as being more valuable than fast shipping.

For retailers and brands "the moment of truth" has already passed

Seeta Hariharan, GM and group head, TCS Digital Software & Solutions Group, explains why 'the moment of truth' in retail has passed and been replaced by the…

Consumer shopping glitches on the rise, reveals study

November 24, 2017

The 2017 Customer Rage Study reveals more than 62 million families had at least one shopping glitch in the past 12 months, leading to frustration and anger in…

Consumers will be busy this holiday weekend

November 21, 2017

More than 164 million consumers (69 percent of Americans) plan to shop or will consider shopping between Thanksgiving and Cyber Monday.

Retail is all about delivery, fast and quick delivery

November 21, 2017

The top factor playing into the holiday season is the retailer's capability to deliver product fast and quick.

Retail sales climbed up a bit in October

November 20, 2017

October delivered a 0.1 percent increase in retail sales, compared to September, and a 4.3 percent gain compared to a year ago.

Survey: Younger shoppers expected to spend the most this holiday

November 17, 2017

Young adults, ages 18 to 24 years old, are expected to spend more this holiday season given more disposable income, according to a survey from the National…

Brick-and-mortar stores aren't dead: They just need a digital makeover

Gil Larsen, VP Americas at Blis explains why retail success is all about inviting consumers in for a visit and ensuring you engage them once they come in.

Free is better than fast when it comes to shipping, say consumers

November 16, 2017

The annual Deloitte holiday survey of consumer trends and spending reveals that nine in 10, 88 percent, of consumers view free shipping as more important than…

Target CEO feeling pretty, pretty, pretty good about growth, holiday strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

One almost expected Target CEO Brian Cornell to break out in a few 'ho ho hos' during a live talk Wednesday following the retailer's third quarter earnings…

6 best practices for thriving in the 'post-human' customer service age

Anand Subramaniam, SVP worldwide marketing for eGain, offers up insight on how retailers can avoid frustrating potential customers and only only survive but…

Talking With: Verifone chief Joe Mach about retail customer experience strategies

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are…

'Sofa Sunday' joins ranks of Black Friday, Cyber Monday

November 14, 2017

The day before Cyber Monday is now being deemed the newest top holiday shopping day, "Sofa Sunday," and new research reveals the top sofa-based ecommerce…

Can you beat Amazon this holiday season? An omnichannel approach to making it happen

Andrew Fegley, president of Remarketable, outlines innovative ways to keep driving revenue this holiday retail season through next-generation remarketing.

Report: Holiday spend will boost retail sales with omnichannel retailers benefitting the most

November 10, 2017

Omnichannel retailers will be the big winners this holiday season as a new report claims 96 percent of shoppers will be buying from the retail segment.

Harry & David pumps up brand, mobile, social to enhance customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Premier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs and across social media. It's all focused on…

Black Friday will be big for online retailers, claims Salesforce

November 9, 2017

While some reports may be indicating Black Friday is losing its shine at the top shopping day, a Salesforce report expects it to be the busiest digital…

What retailers should consider before the holiday returns rush

Amit Sharma, founder and CEO of Narvar, explains why retailers need to understand emerging customer returns trends long before the return season arrives.

JustFab, Sephora, Walmart tops in customer experience personalization

November 8, 2017

When it comes to personalizing the customer experience, Walmart, JustFab and Sephora are doing the best job, according to the first annual Retail…

Consumers love retailers with multiple channels, reveals survey

November 8, 2017

The more channels available for customer service, the happier a consumer is, reveals a Narvar survey on shopper behavior.