Why it's crucial to understand the shopper’s in-store behavior in the evolving retail market

Smart Traffik CEO Laurent Simonin explains why brands and retailers need to unify their departments to increase revenue through an improved customer…

Ultimate irony – Amazon building warehouse at former U.S. mall

by Chris Petersen — Owner, IMS

As Chris Petersen writes, Amazon has simply been one of the most innovative retailers executing consumer choice and convenience and now is proving why…

Google veterans launch smartphone activated self-serve convenience concept

September 15, 2017

Google veterans Paul McDonald and Ashwath Rajan are launching a new concept called Bodega, a 5-foot-wide pantry box filled with non-perishable convenience…

Curing the epidemic of retail bankruptcy: X-data

Mike Maughan, head of global insights at Qualtrics, explains why X-data is a major piece of the puzzle when it comes to retail success.

Venmo tackles e-commerce payments with Williams-Sonoma pact

September 14, 2017

Venmo wants to get itself involved in e-commerce and has struck a deal with Williams-Sonoma to let users of the mobile P2P app buy or split gifts across all…

The road to retail salvation is personal and predictive

Gordon White, general manager Americas, The Social Client (a company of Acticall Sitel Group), provides three elements retail brands need to keep in mind if…

Robust financials ahead for Old Navy

September 12, 2017

Not every retailer is struggling, and those who are may want to take a long hard look at what's going on at Old Navy.

What's really in it for your retail customers?

Tyler Douglas, chief sales and marketing officer at Vision Critical, offers up three key steps marketers can take to get back to the fundamentals. The first…

Digital innovation veteran assists Hurricane Harvey victims

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

When Hurricane Harvey struck, digital innovation specialist Brandon Elliott immediately recognized the need to respond quickly since he knew there were many…

Kagan: Poor checkout experience hurts retail brand

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan offers up his view on retail winners and losers and what the changing customer expectations are starting to demand from retail stores.

A retailer's guide to driving modern customer experiences

Antoine Rizk, vice president of go-to-market programs at Axway, provides insight on how the customer journey is transforming into a cross-platform experience…

Making retail work for every generation - not just millennials

Bob Feher, an expert in analyst relations and market intelligence at NCR Corp., provides insight on why retailers which are striving to keep up with millennial…

Millennial parents hit brick-and-mortars to stay on budget

September 1, 2017

Shopping in-store is more cost effective, according to millennial-aged parents, compared to online shopping. The consumer segment is expected to do a majority…

Webinar: Experts offer insight on how retailers can avoid a sticky consumer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In a free live one-hour webinar, Laura Noll and Agata Kowalska from Avery Dennison provide insight on how product labels and labeling material play a role in…

5 ways to provide the support your subscribers want

Georg Richter, founder and CEO of OceanX, explains why direct-to-consumer subscription businesses must focus efforts and investments on improving customer…

Avoid these 5 mistakes in building a customer loyalty program

Arnab Mitra, marketing manager at SailPlay, explains why the value of a customer loyalty program is not just about acquiring and retaining customers. It's also…

Merchants seek ways to make their mobile apps indispensable

by Will Hernandez — Editor, NetWorld Media Group

Church's Chicken offers up a unique feature in its mobile app: a curated music playlist.

Millennials aren't anti-store and don't mind being tracked

August 29, 2017

Contrary to what a good number of media reports claim, half of millennial shoppers prefer in-store shopping, and a good majority, 70 percent, don't mind having…

Holiday ecommerce season will take a dip this year, reveals forecast

August 28, 2017

Retailers hoping for a more robust ecommerce holiday season will likely have their hopes dashed, given ecommerce growth will hit just 10 percent growth, a …

Rewards playing a role in UK consumer activity

August 28, 2017

Three quarters of British consumers admit that a reward impacts final purchase, and an appealing incentive has driven 30 percent to choose a product of less…