It's going to be a jolly retail holiday season predicts study

October 10, 2017

Retailers should be in a jolly mood this holiday shopping season as a PwC report predicts U.S. holiday spending will spike 6 percent.

Alibaba one-ups Amazon by building a mall for retailers

by Chris Petersen — Owner, IMS

Chris Petersen writes on how Amazon and Alibaba, two great disruptors of traditional bricks and mortar retail, are focused on creating new models that will…

Human behavior is a good thing for businesses, reveals study

October 9, 2017

Companies that display good human relationship behaviors are more likely to make more money, according to the third annual Customer Quotient report from C…

Consumer spend inches up in August

October 6, 2017

There was a slight uptick in consumer spending in August, according to Commerce Department figures cited in a Reuters report.

Why B2C marketers must strike a better balance between customer acquisition and retention

Eric Keating, vice president of marketing at Zaius, explains why ecommerce retail marketers should spend more time and resources turning existing customers…

Fashion retailer ramps ups the ‘wow’ to drive customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Dana Spinola, founder and CEO of fashion boutique franchise fab’rik, created a unique and innovative in-store customer experience program to spur an enriched…

5 lessons restaurants can learn from Uber, Amazon

by Shyam Rao

Uber and Amazon have bridged the gap between digital and physical experiences in a way that has reset consumer expectations for how they interact with all…

Study: Consumers OK with IoT payments, but want control over purchase

September 29, 2017

Nearly half of consumers in the U.S. polled for a Worldpay survey said they would feel comfortable with a connected device, such as a refrigerator, ordering…

Luxury jewelry retailer reaping big rewards with interactive touchscreen deployment

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Monica Rich Kosann's digital customer experience at its New York City storefront at Columbus Circle is proving successful for sales, customers and associates.

Cyber Monday will overtake Black Friday as consumer favorite, reveals study

September 28, 2017

Tired of crowds, long lines and seeking more convenience, consumers are expected to shop more on Cyber Monday this holiday season than on Black Friday.

Halloween spend may hit $9B record

September 28, 2017

Retailers selling Halloween candy, costumes and pumpkins are likely to see a lot of consumer activity this year as shoppers are predicted to spend $9.…

Study: Consumers not keen on facial ID for payments

September 27, 2017

A Juniper Research survey reveals more than 40 percent of iOS users in the U.S. consider themselves unlikely to use facial recognition as a payment security…

Consumers more comfortable with nonfinancial providers for bill pay, money transfers

September 26, 2017

A substantial number of consumers are comfortable using nonfinancial providers for essential activities such as paying bills, transferring money to others and…

5 ways to create 'remarkable experiences'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Retail customer experience expert Doug Stephens shares five ways bankers can boost customer experience during his keynote at Networld Media Group's 2017 Bank…

Avoid these 8 mistakes and be a winner in personalization

Kibo CMO Tushar Patel outlines eight very avoidable, mistakes retailers make with regards to personalization.

Outdoor recreational retailer Moosejaw now knows the full story of its customers' experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Moosejaw, a Michigan-based retailer, is tapping FullStory to get accurate insight on customer experience and boost customer service and satisfaction.

2022: The death of the CXO

BookingBug CEO Glenn Shoosmith explains why retailers must have a 360-degree view of their customers and unify their communications. Customers are increasingly…

Grocery shoppers hungry for digital experiences

September 19, 2017

Digital is having a greater impact than ever on the grocery consumer shopping path, with digital influence on sales in store jumping from 33 percent to 5…

Nike live design experience custom builds shoes in under 90 minutes

September 18, 2017

Nike Makers' Experience merges digital design with traditional shoe making, allowing consumers to try on shoes, then have the shoes made for them on the spot…

Missouri tourists loving information kiosk

September 18, 2017

Response to a tourist information kiosk at the Farmington Civic Center in Farmington, Missouri, providing information on restaurants, lodging and downtown…