Consumer Behavior News & Media
US households plan to spend an average of $538 on holiday gifts
November 4, 2014
About 8 percent of consumers say they plan to spend more this year on holiday gifts, while approximately 32 percent plan to spend less. The remaining 6…
read nowWebinar to cover mistakes retailers make with mobile during the holidays
November 4, 2014
In this webinar, we'll discuss five common problems that shoppers encounter in the mobile shopping process, and how retailers can remove the friction that is…
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Should your stores have a lifetime return policy?
by Nandini Jammi — Chief Storyteller, Kayako
How Trader Joe's, Nordstrom and others benefit from offering this extremely generous policy.
read nowGerman retail sales see surprising drop, spur fears of recession
October 31, 2014
Retail sales in September dropped by 3.2 percent from August, the biggest drop since May 2007, which is spurring fears of a recession in Europe's leading…
read nowDigital disruption, emerging technologies to drive retail revenue in 2015
October 30, 2014
Omnichannel personalization specialist predicts sweeping changes for retail in the coming year.
read nowWebinar on text analytics for retail data now available on demand
October 23, 2014
The webinar covers the basics of text analytics and offers some case studies on how retail brands can use the technology to mine the massive amounts of data…
read nowRetailNext adds new features to in-store analytics platform
October 23, 2014
According to the company, new features in this version include multiple video stream export, Micros XBR integration, Japanese-language support, security…
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Retail in 2015: The age of uncertainty
by James Bickers — Editor, Networld Alliance
Results of a new survey show a disconnect between what customers say they want, and what retailers think they want.
read nowTarget announces plans for 2014 holiday season
October 22, 2014
In addition to free shipping on all online orders through Dec. 20, Target said it now has more than 65,000 items available for "buy online, pickup in-store.…
read nowAlmost half of Americans are likely to avoid retailers affected by data breaches
October 20, 2014
This holiday season, almost half of Americans are likely to avoid shopping at stores that were affected by data breaches over the past year.
read nowShowrooming dips, but 'webrooming' surges, according to survey
October 20, 2014
New research in 17 countries shows consumers combining online, in-person shopping for even low-value purchases.
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Respect your customer's time by resolving complaints quickly
by Shep Hyken — CAO, Shepard Presentations
Statistics show that the average adult in the United States spends 364 minutes on the phone every year waiting, and hoping, to talk to someone who can correct…
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Nine common mistakes that can wreck your retail business
by Bob Phibbs — CEO, The Retail Doctor
You can't always blame your company's hard times on the economy or the competition. Sometimes, it's a lack of focus on the fundamentals.
read nowAmerican Eagle Outfitters says beacons are driving better sales
October 15, 2014
American Eagle customers received a message upon entering the store, offering a small incentive for visiting the fitting rooms. Resulting data showed the…
read nowStudy says consumer satisfaction with supermarkets is very high
October 14, 2014
The research found that supermarkets continue to generate high satisfaction among their shoppers, scoring an average of 4.46 on a five-point scale, where five…
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Don't let 'holiday creep' ruin your retail story
by Andrew Sharpe — Retail Strategist, BRANDSPANK
On the surface, holiday creep may not seem like a problem for retailers, but when you take a closer look, you can see how this phenomenon contributes to the…
read nowSeptember spending shows slight retreat from August
October 14, 2014
Following a summer in which spending growth hit several year-long highs, September spending slowed slightly when compared to August numbers.
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A customer service lesson from Hy-Vee's social media team
by Shep Hyken — CAO, Shepard Presentations
You cannot stop your customers from talking about you on social media. Good or bad, they will tell the world of their experiences. Find a way to use it to your…
read nowOnline holiday shopping to be more influenced by social media this year
October 10, 2014
Survey results show 36 percent of shoppers intend to buy gifts via their mobile device, up 29 percent from last year, and 49 percent will make purchases based…
read nowSeptember retail sales fall short
October 10, 2014
Traffic decreased substantially compared to last year and last month. However, healthier economic conditions and less government disruption led to significant…
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