NRF12: 3 shopping behaviors that should determine product placement

Coca-Cola executives discuss how they work with retailers to design in-store experiences.

Experian FootFall unveils cloud-based traffic analytics tool

January 15, 2012

Experian FootFall today launched Site Analytics, its new cloud-based software for retailers and mall developers. According to the company, Site Analytics…

NRF: Retail industry sales to grow 3.4 percent in 2012

January 15, 2012

Though stubbornly high unemployment and continued uncertainty over the prospects for job growth will continue to dampen the outlook for industry retail sales…

Retailers: Out-of-stocks drive nearly half your customers to competitors' stores

Nearly a third of U.S. shoppers found empty shelves this holiday season.

NRF: Holiday retail sales rose 4.1 percent

After a season full of peaks and valleys, retailers' 2011 holiday sales beat expectations.

Self-service, online options driving customers to avoid salespeople

January 11, 2012

It's no big shock that many shoppers don't like to be continually asked if they need assistance from store associates, but an article in today's NY Times…

Provision 3-D kiosks now have metric-measuring capabilities

January 10, 2012

Provision Interactive Technologies has integrated Intel's AIM Suite, an audience impression metric technology, into its 3-D holographic kiosk displays.

Social media giving power to the people

January 9, 2012

Social media puts power into the consumer's hand, according to Mark Cooper, the research director for the Consumer Federation of America. He told the Kansas…

Best Buy CEO, FCC chairman among speakers at CES

January 3, 2012

Best Buy CEO Brian Dunn will discuss the state of the retail industry Jan. 11 at the Consumer Electronics Association's 2012 International CES in the Las Vegas…

Online retailers must provide better service

January 3, 2012

Although Cyber Monday 2011 set a record for the most online retail spending in a single day, and the weekend before Christmas was the second heaviest weekend…

Want to be good at customer service? Be mediocre.

by Kimberly Nasief — President, Measure Consumer Perspectives

It's not too hard to rise above the competition these days. When you're out and about doing your errands or eating at a restaurant, how often do you walk out…

If the only discernable difference between you and Amazon is the sales tax, you never had a chance in the first place.

by Doug Stephens — President, Retail Prophet Consulting

The recent launch of Amazon's price check app was greeted with everything from retailer outrage to government sabre rattling! Some even called it evil! Really?

Re-assuring the assurance factor: Why smiles and happy faces aren't enough

When providing customer service, courtesy is not a substitute for competence and skill.

Teamwork Retail using iPads to manage stores

December 29, 2011

Employees in Teamwork Retail stores are using iPads to ring up purchases and look up product info on the retail floor,

3 things shoppers care more about than price

December 28, 2011

American consumers were less concerned with costs during the 2011 holiday shopping season than last year, according to the Foresee E-Retail Satisfaction Index…

Amazon's deadline extended! Quick, what thought pops into your mind?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

I just received an email from Amazon. In big, bold letters it said "FREE Super Saver Shipping Deadline Extended." Quick, what thought pops into your mind?

UK report defines retail's male 'hunter-gatherer'

December 26, 2011

A new type of male shoppper has emergerd, according to MyWardrobe.com, a U.K. online designer-led boutique.

Hold onto your wallets: Mobile payments seeing slow adoption

December 26, 2011

Although several major retailers from Gap to Toys R Us are partnering with banks, payment processors and Google to allow shoppers to pay via smartphones, the…

IBM survey shows increase in Christmas Day m-commerce

December 26, 2011

If you received a shiny new mobile device from Santa, according to IBM the chances are good you used it to do a little online shopping.

Study: Consumer spending up this year

December 21, 2011

Consumers are spending more than last year, responding aggressively to holiday promotions, according to First Data's SpendTrend reports. The electronic…