Consumer acceptance of virtual gift cards on the rise

March 8, 2012

With the growth of mobile technology, consumers are embracing virtual gift cards delivered to their email inbox or mobile phone via text message now more than…

Big data's impact on retail customer loyalty

Many companies still invest 80 percent of their resources on customer acquisition, only 20 percent on retention.

GlobalShop 2012 round-up

In case you missed it, here's our coverage of this year's GlobalShop, in one convenient place.

GM: A premature celebration?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

GM reported a record $7.6 billion profit for 2011. Politicians hailed this is as proof positive that the bailout worked. Is it truly a cause for celebration?

GlobalShop 2012: 5 consumer trends that retailers can't ignore

High gas prices and aging populations are changing how retailers market to consumers.

GlobalShop 2012: 8 ways the smartphone can help your customers love you

Mobile technology is not the brick-and-mortar retailer's enemy.

GlobalShop 2012: Why leveraging social shopping will lead to better sales

Retailers need to use social shopping trends to their advantage.

Fashion brand Boden puts focus on search and navigation for traditional and mobile e-commerce

March 1, 2012

SLI Systems has announced that Boden, a leading global retailer of men's, women's and children's apparel, has created a richer, more engaging online shopping…

GlobalShop 2012: Family Dollar using new technology to get 'on-site insight' to increase sales

Retailers can measure customer shopping patterns with ShopperGauge.

GlobalShop 2012: Consumers have a 'need for speed'

Retailers must be fast, flexible and mobile to succeed.

Speakers, agenda announced for Retail Customer Experience Executive Summit

The third annual event is set to convene at Hotel Sax in Chicago on August 6-8, 2012.

You're hot and you're cold ...

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

American retailers have been accused of being obsessively consumed with acquiring new customers, but negligent when it comes to retaining existing customers.

Study: 'Racioethnic consistency' between retail employees, customers boosts profit

February 28, 2012

According to a new study from Temple University, retailers can significantly increase their revenue and profitability by better mirroring the "racioethnic…

SearchDex unveils online shopper behavior analytics tool InferClick

February 28, 2012

Digital marketing company SearchDex has announced the release of InferClick, a new solution that it says empowers online retailers with actionable insights…

Eight ways retailers can leverage Pinterest

The new social sharing site is seeing explosive growth, and retailers are taking note.

Study: Shoppers don't think m-commerce is secure

February 27, 2012

Only a limited number of shoppers are using mobile technologies to buy their goods, despite ongoing investments in a multi-channel approach from retailers…

Flash sale sites lead to full-price purchases

Research suggests that many new luxury consumers are entering the category via flash sales sites.

High-end retailers doing better than big box stores

February 22, 2012

High-end retailers had more to celebrate this holiday season than their box box counterparts, judging by the results of four major retailers who reported…

Is this the end of Facebook commerce already?

With a few notable exceptions, it just doesn't make sense to invest in a Facebook storefront, according to one expert.

Study: Retailers must engage employees to please shoppers

February 22, 2012

Employee engagement in the U.S. retail sector has sunk to its lowest levels since 2009, according to a new study claiming that employee engagement is directly…