Disney's price increases: Yoda or Goofy?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In a June 20, 2011 Orlando Sentinal article, "Disney pricing strategy: Seeking more profits out of long-term visitors," Jason Garcia cites hefty price…

NRF: July sees retail sales increase

August 14, 2011

Amid concerns that consumers would begin pulling back on their spending, the back-to-school season started with a bang as consumers hit the stores in July to…

Talbots: Neither here nor there

by Annamaria Turano — Executive Director, MCAworks

A few years ago, I had a skirt hemmed because the salesperson remarked that the original hem was “neither here nor there.”  Fortunately, the store’s in-house…

Retail Customer Experience Executive Summit: Do you know what your customers are thinking? (video)

A consumer branding researcher gives the scoop on the consumer's inner decision-making process.

Survey: Twice as many people tell others about bad service than good

Americans are placing an even greater premium on quality customer service this year.

Is it bad to buy Likers on Facebook? Not necessarily.

Social promotions are critical for creating excitement, building relationships and demonstrating honest brand good will.

Mall landlords use technology to woo shoppers

August 2, 2011

Mall owners are fighting fire with fire. According to a Bloomberg report, some of the world's largest mall owners are using online and mobile technologies to…

How retailers are giving men what they want

Is it really as simple as "Hooters plus product" when it comes to getting men excited about shopping?

Deceptive pricing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

"I'm not upset that you lied to me, I'm upset that from now on I can't believe you." - Friedrich Nietzsche

Can Booqoos make social discounts more valuable to retailers?

Upstart competitor to Groupon aims to give retailers more control over their campaigns.

Walmart Joins the Data-ing Game

by Lisa Biank Fasig — Director, JZMcBride and Associates

Just how many bags of Tootsie Pops does Walmart sell every year? Soon, the world may know.

What can we learn from Scottish farmers?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A recent BBC South Scotland News article stated that "Farmers across Scotland are being urged to attend a series of meetings to outline proposals for a new…

NRF: Back-to-school sales expected to be flat

July 20, 2011

As they prepare for their annual back-to-school shopping trip, parents this year will make children scour their closets before agreeing to buy any new jeans…

Three ways you are frustrating your customers

by Bob Phibbs — CEO, The Retail Doctor

A buddy of mine named Matt heard about a big electronics store that was closing. He wanted to finally get a flat screen TV, but he and his wife were nervous…

Five ways to use mobile to drive positive brick-and-mortar shopping experiences

Extending the aisles, using games to engage shoppers among the ways mobile can make in-store shopping better.

First Data releases results of Q2 prepaid card survey

July 17, 2011

First Data Corporation, a provider of electronic commerce and payment processing solutions, has released an overview of its First Data SpendTrend Closed-Loop…

NRF: June retail sales mark twelve consecutive months of growth

July 13, 2011

Warm weather, lower gas costs and strong Father's Day promotions put consumers in a spending mood in June, boosting retail sales for the 12th consecutive month…

Study affirms importance of in-store technology

July 12, 2011

Retailers are turning to technology to boost customer satisfaction, productivity and multi-channel sales, according to a study co-sponsored by HP and RSR…

Making your retail business social in 2012

by Lynn Switanowski — President, Creative Business Consulting Group

People around the world are using social media for many reasons. They are meeting long lost relatives or high school classmates on social media sites…

Pepsi Throwback

by Jim Joseph — President, Lippe Taylor

The cola wars are undoubtedly one of the most fascinating categories to watch in marketing - probably ever since the '80s.