Oh no, we forgot the children! Let's re-discover our precious Millennials.

by Mark Murray — Director, The Store Channel

Last week my daughter texted me – "I think grandma sent me a check. What do I do with it?" For the record, she only texted me after her friends threw their…

Lies, damn lies and statistics

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

A recent article in CPG Matters relates new findings from Campbell Soup Company that 80 percent of buying decisions are made before a shopper ever gets to the…

Survey: Retailers need to prepare for 'precision shoppers' this holiday season

October 9, 2011

Seventy-two percent of U.S. consumers expect their holiday spending to be "careful" or "controlled" in 2011, according to Accenture's annual consumer holiday…

NRF: High unemployment remains retail's primary concern for holiday season

October 9, 2011

Following the announcement that U.S. employers added 103,000 jobs in September and that the unemployment rate remained unchanged at 9.1 percent, National…

What Whole Foods gained from its LivingSocial deal

The offer of $20 worth of products for $10 sold 'at a staggering rate.'

NRF forecasts holiday sales increase of 2.8 percent to $465.6 billion

October 5, 2011

According to the National Retail Federation, the 2011 holiday season can be summed up in one word: average. On the heels of a holiday season that outperformed…

How to cultivate long-term loyalty

by Peggy Carlaw — VP, Impact Learning Systems

I used to go to the same Chinese Restaurant weekly growing up. My family celebrated birthdays, graduations, and other fun celebrations at this restaurant.

Access does not equal value

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A professional recently told me that he'd merged his firm with a larger firm. Then he went on to say that he'd sent his clients a letter stating that the fees…

Enhanced customer service increases retail sales

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

The best thing you can say about the economy, is that it's shaky. Prices are up for everything–from groceries to gasoline. The unemployed are looking for…

The 2011 holiday outlook for specialty stores

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

With Black Friday less than two months away, it's time to take a look at this year's holiday predictions. Here are some recent headlines about the upcoming…

Starbucks plugs up electricity for some

Some stores are covering electrical outlets, to discourage lengthy laptop visits.

How data-driven creative is transforming the customer-retailer relationship

Data-driven insights are creating a new language for retailers and marketers to deliver personalization.

The six incorrect reports you will hear about holiday retail – again

by Bob Phibbs — CEO, The Retail Doctor

Fruitcakes aren't the only things that reappear, stale, each holiday season.

You should stop issuing coupons. Here's why.

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Megan McArdle, in her May 11, 2011 article, "Discriminatory Pricing," in The Atlantic, suggests that coupons are simply a way to distinguish between markets…

NRF: 161 million people plan on celebrating Halloween, highest in survey's 10-year history

September 27, 2011

Ghouls and goblins galore, Halloween celebrations will be "BOOming" this year as more people than ever are expected to partake in traditional festivities.

Deloitte forecasts a 2.5 to 3 percent increase in holiday sales

September 25, 2011

Although the slow U.S. economic recovery and uncertainty overseas are sending shivers through consumers this fall, retailers should expect small gains in 201…

Meet Marina, the doll behind Target's Missoni launch

In preparing for the highly anticipated Missoni for Target launch, the retailer "hired" a rather curious brand advocate.

CustomInk fuels revenue growth by putting uncensored customer reviews on their home page

by Jeanne Bliss — Founder, CustomerBliss

In this era of social media, companies who embrace customer feedback and "believe" the words of their customers earn the right to growth. They realize that…

One-third of consumers say they will spend more online than in-store this holiday season

September 20, 2011

ThreatMetrix, a provider of cloud-based fraud prevention solutions that do not require personally identifiable information (PII), today announced results of a…

Holiday 2011: Study predicts more retail sales, fewer in-store shoppers

September 20, 2011

Despite the struggling economy and high unemployment rates, consumers plan to stuff their holiday stockings a little fuller this year.