Consumer Behavior News & Media
Retailers and consumers are out of sync. Why? In a word, it’s words
by Purva Gupta — Co-Founder & CEO, Lily AI
Retailers and brands that embrace AI can significantly impact performance across ads, search results, and customer experiences, making online shopping the…
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Consumers struggling to get help, frustrated by search efforts
April 24, 2025
A good number of consumers, 84%, struggle to find information during search efforts and 53% cite search as their biggest frustration in the digital customer…
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Consumers prioritizing price these days
April 23, 2025
More than half of consumers, 55%, plan to prioritize products with the lowest price when shopping in the coming months and 33% of retailers believe shoppers…
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Tariffs a growing concern with shoppers
April 22, 2025
A majority of households have concerns about tariffs, a potential recession and stock market volatility, according to a Numerator report.
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Consumers want real human support and they want it fast
April 21, 2025
When it comes to interacting with a contact support center consumers still want real human support and they want it fast, accurate and on their terms.
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How AI drives engagement, loyalty, sales
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this free webinar, sponsored by NICE, retailers can learn how small strategic interventions at key moments in the customer journey can have a significant…
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In-store experience proving influential with millennial shoppers
April 17, 2025
A good number of millennials, 70%, report that the quality of the in-store experience influences where they shop for apparel and the demographic, more than any…
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Average US household shops 39 retailers each year
April 16, 2025
The average U.S. household shops across 39 unique retailers each year, with omnichannel shoppers spending nearly twice as much as brick-and-mortar or online…
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Marketplaces gaining consumer attention
April 15, 2025
More than half, 63%, of consumers prefer buying on marketplaces over brand-owned websites, and for 47% product discovery starts on marketplaces rather than…
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Consumers not too thrilled with online shopping experience
April 11, 2025
A hefty number of consumers, 76%, view online shopping as lacking excitement and nearly one third, 29%, view it as a chore.
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Dollar General, Dollar Tree customers are pretty loyal
April 11, 2025
More than half of U.S. households, 60%, shopped at a Dollar General store at least once in 2024 and and the discount brand enjoyed an 80% repeat rate for…
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Refund delays more scary than root canals for many consumers
April 10, 2025
Nearly four out of 10 American consumers, 37%, would rather see a dentist than wait for a refund, according to TodayPay's 2025 "Where Is My Refund," report.
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Most consumers jump brands after 2 negative experiences
April 10, 2025
Consumers are willing to give a brand a second chance but 70% will jump if they experience two negative experiences. Nearly a quarter will stop purchasing…
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Retail sales to hit $5.4T despite economic uncertainty
April 9, 2025
Retail sales are predicted to grow between 2.7% and 3.7% over 2024, hitting between between $5.42 trillion and $5.48 trillion.
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Only 1% of frontline workers have never dealt with customer incivility
April 3, 2025
Three-fourths, 72%, of front line workers experience or see customer incivility on a daily or weekly basis, with just 1% reporting no encounters with such…
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Understanding Gen Z consumer impact on the retail shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Dr. Steven Stovall, Ph.D., associate professor of management at Southeast Missouri State University, shares insight on what Gen Z wants and expects and what…
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Most Americans would pay extra to buy retired products they once loved
April 2, 2025
Two in three American consumers would love retired products they enjoyed in childhood to return and are willing to pay extra (32% more) to see them back on the…
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Consumer confidence takes a tumble
April 2, 2025
Consumer confidence has declined for the fourth consecutive month as of March and confidence regarding future employment prospects hit a 12-year low, according…
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Amazon customer spends nearly $3K, makes 73 purchases a year
March 31, 2025
The average Amazon consumer spent $2,817 on Amazon.com, making 73 purchases last year.
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Nebraska home to highest number of dishonest consumers
March 27, 2025
When it comes to being the home of the most dishonest consumer Nebraska leads the way.
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