Opinion: 'New retail experts' are here to stay

To prosper in a buyer-dominant world, you must stop thinking like yesterday’s seller and start thinking like today’s buyer.

Rebuttal to Mary Hunt in Woman's Day Magazine: Retailers Don't Trick Customers

by Bob Phibbs — CEO, The Retail Doctor

Mary Hunt takes aim at retailers by telling Amiable personalities they are all wrong and should become like her, an Analytical. I hate this type of X-files…

Survey: Outlook for back-to-school shopping season improving

July 26, 2010

Shoppers are putting down their pencils and turning to social networks and mobile phones this back-to-school shopping season, according to a new consumer…

Seven requirements for becoming customer-centric

Retailers are trying to embed customer orientation into their culture, but most are struggling to make real progress.

'New movers' become big retail opportunity

A growing number of Americans are relocating for work, sun or family, creating a marked uptick in household spending.

Satisfying the substance shopper

Customers are reaching out to connect with the products they buy in more direct, personal ways.

New report spells out importance of multichannel marketing

July 18, 2010

New research launched this week by the Australian Centre for Retail Studies (ACRS) suggests that retailers could miss out on enormous sales opportunities if…

Report: Gadget, clothing sales to trend up for back-to-school

July 18, 2010

PriceGrabber, a division of Experian, has released its Back-to-School Shopping Consumer Behavior Report, which was conducted between May 12 and June 1, 2010…

Generosity

by Doug Stephens — President, Retail Prophet Consulting

The core behaviors of any business have a lot to do with their fundamental beliefs around generosity.  For some, generosity is a core value.  For others, it's…

GfK Future Buy study unveils 'XTreme shoppers'

July 14, 2010

GfK Consumer, a division of GfK Custom Research North America, has announced highlights from Future Buy, its first annual integrated study of shopping…

Report: Back-to-school spending is up

July 14, 2010

Having outgrown shoes, shirts and even the backpacks they’ve used the last two years, children heading back to school this year will arrive in style. The…

No, Your Customer Can't Put Off the Purchase!

by Bob Phibbs — CEO, The Retail Doctor

If you can't find the energy to explain why waiting is not an option, you'll never make a sale in this economy. And the more expensive the item is that you…

NRF: June retail sales a mixed bag

July 13, 2010

June retail sales were more of a mixed bag than a solid indicator of the direction of consumer spending. According to the National Retail Federation, June…

Top ten people who influence American shoppers

Influential figures from entertainment, business and politics are promoting the era of "mindful spending."

Ready for the hook plus line and sinker in the store?

by Sharon Goldman — Senior Director, COLLOQUY

I needed to buy a down pillow. That’s how it started. I needed something softer than the hard, bouncy pillow I’d been sleeping on for months, so I thought…

What Is Price?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

What is Price? Ridiculous question... ...or thought-provoking insight? Ted Gorski, Executive Coach and host of The Business Advantage Radio Show at WKXL…

A Dollar a Day

by Annamaria Turano — Executive Director, MCAworks

Have we lost touch? 

The Aspirational Tourist

by Annamaria Turano — Executive Director, MCAworks

Remember your last out-of-town getaway?  You probably wandered into a few shops at your destination to browse, buy a few mementos, or just pass the time before…

Social Guardian tool helps retailers protect online reputation

July 6, 2010

ChannelNet, a provider of multichannel solutions, has announced the launch of Social Guardian, its online reputation management service. The service is…

Shaping customer experience a critical strategy as retail recovers

'Indistinguishable sameness' can alleviated by a cohesive experience plan.