Survey: Low prices replace customer service as primary loyalty driver

Walmart dominated the 2010 COLLOQUY Retail Loyalty Index, in results that reflect a reality of the Great Recession.

Informal poll bodes well for kiosks in retail

Better economy and improved public opinion are pushing more retailers to self-service.

Malls filling empty space with entertainment options

March 30, 2010

A report from Oregon Live suggests that malls can make excellent use of their vacant space by putting in entertainment destinations, the kind of attractions…

New study reveals impact of Facebook on retail

March 30, 2010

Retailers who are actively involved in marketing their products and services using Facebook may have a distinct advantage over their competitors, according to…

Report: 'We are seeing a multichannel revolution'

Nearly one-third of consumers use three or more channels to browse, research and purchase products.

Overcoming the sameness of retail

These four practical tips can help retailers rediscover their brands, and stand out from the competition.

GlobalShop 2010 roundup

by James Bickers — Editor, Networld Alliance

This year's GlobalShop event in Las Vegas was well-attended, well-staffed and full of great insights. Here's a quick recap of some of the stories we brought…

Executive roundtable: HP on retail in 2010

by James Bickers — Editor, Networld Alliance

Two top-level executives with HP discuss what retailers need to focus on in the coming years.

Seven principles for marketing to women

A cognitive anthropologist explains how men and women form emotional relationships with brands and retailers differently.

Survey: Tech-savvy shoppers setting the pace in Canada

March 15, 2010

A new IBM global survey, including 4,000 Canadians, reveals we are more loyal than most to our primary retailers. The study also revealed technology is giving…

Annoying Customer Behaviors

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

February retail sales up, despite bad weather

March 11, 2010

At some point in February, almost every single state had snow on the ground, but that wasn’t enough to keep house-bound consumers from a little shopping…

GlobalShop: 'Consumerism has become activism'

by James Bickers — Editor, Networld Alliance

Envirosell's senior vice president shares research-based insights on the new American shopper.

Report: Retailers must adapt to 'conscious, practical consumerism'

March 8, 2010

With new shopping behavior data and demographic trends indicating that an enduring shift has taken place as a result of the recent economic downturn, retailers…

Turning retail into a game

by James Bickers — Editor, Networld Alliance

"Entertainment shopping" can be fun for shoppers and profitable for retailers, but it can also ignite controversy.

The evolution of private labels at retail

Half of consumers now say they seek out private brands over traditional ones.

RAMA Research reveals habits, preferences of social media users

March 2, 2010

The Retail Advertising and Marketing Association, a division of NRF, released new research today at NRF’s Retail Innovation & Marketing Conference on the…

Changing consumer mindsets call for new approaches

New trends in technology and social media allow grocers to create a differentiated shopping experience.

The Discount Economy and its Implications for the Future

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

We’ve been in a discount economy for several decades. There are a number of factors contributing to this reality:

Rethinking retail in the age of the grounded consumer

New research from a cultural anthropologist offers timely advice for retail.