What We Can Learn from Bankers

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

The manufacturer's role in shopper-centric category management

Manufacturers and retailers need to work together to get the most benefit from shopper-centric analytics.

An Inconvenient Truth About Bad Customer Service

by Doug Stephens — President, Retail Prophet Consulting

What if you could get the least engaged staff member to actually care about your customers?  What kind of difference would that make to your business? In this…

Abercrombie & Fitch: Sex Obviously Doesn't Sell

by Bob Phibbs — CEO, The Retail Doctor

If “sex sells” then why have they lost so many of their customers? Sure their Manhattan store sells $100 million a year to gawker tourists, but how about the…

NRF: Three-quarters of online retailers are dialing up mobile strategies

One in five retailers boasts having a fully implemented mobile strategy in place already.

Report: U.K. online shopping booming in home and fashion sectors

June 28, 2010

Internet shopping in the home and fashion sectors has been booming according to the new Transactis Home and Fashion Online Retail Index, as total web spend was…

Opinion: Do not give in to 'dumb discounting'

Cutting prices can be a useful tool with core customers, but will just as often backfire on a retailer.

Q&A: CIT's Burt Feinberg

A leading provider of asset-based credit to retailers talks about the economic downturn and the months ahead for retail.

After two-month shopping spree, consumers hold back in May

June 10, 2010

The spur in economic activity hit a small speed bump last month as the latest retail sales report shows evidence of a more timid shopper. According to the…

Five reasons retailers should look to mobile video

With past technological barriers now down, mobile video is a fertile playground for retail marketers.

TradeStone, First Insight bring social media to the product design process

June 8, 2010

TradeStone Software, developer of solutions that unify the design, sourcing, ordering and delivery of private label and branded goods, and First Insight, a…

Why customers abandon shopping carts online

In 2009, 88 percent of U.S. online customers abandoned at least one shopping cart, 136 million people in total.

Report: Affluent customers driving the retail recovery

Findings include an uptick in affluent consumer spending and optimism, and shifting online commerce expectations.

Study: Grocery shoppers highly susceptible to in-store marketing

Two-thirds of consumers buy 'off list,' and 90 percent will pick up impulse items perceived to be a bargain.

The four types of convenience store shoppers

By understanding these different motivations, brands can better leverage true, in-the-moment behavior to trigger purchases.

Discounting During Peak Season

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Survey: 68 percent of shoppers say promotions spur retailer visits

In-store, mailed and emailed promotions most effective at driving new traffic.

Clothes, gadgets, gift cards to be the major gifts this Father's Day

June 2, 2010

As the economy continues its slow rebound, Americans will spend slightly more paying homage to the most important men in their lives this Father's Day.

Want to Increase Demand?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Opinion: Why mystery shopping isn't enough for retailers

A customer feedback expert offers four reasons why mystery shopping is insufficient for capturing the voice of the customer.