Report sheds light on tricky security issues

June 19, 2008

LOUISVILLE, Ky. — Consumer fraud and identity theft numbers have risen steadily over the past few years, and, whether you realize it or not, your customers are…

Self-service transactions to top $1.7 trillion by 2012

June 18, 2008

FRANKLIN, Tenn. — Transactions at self-service kiosks will surpass $607 billion this year in North America as consumers continue to embrace self-service…

Learning from in-store traffic patterns

Cutting-edge technology shows how well merchandising is working.

E-tailers tailoring the experience to match user preferences

June 15, 2008

Seattle Times: Online retailers never meant to offer highly customized service when virtual stores were a new concept. But a decade later, it's that…

Designing luxury retail for young men

June 12, 2008

Design Week: Credit crunch or not, luxury seems here to stay. And while the world chooses to turn a blind eye to hedge fund managers and energy oligarchs…

IBM, SelfServiceWorld.com announce free webinar on reaching the 'new consumer'

June 10, 2008

LOUISVILLE, Ky. - IBM, a global provider of business technologies, and Self-Service World, the leading news and information source covering the self-service…

Consumers shun convenience, go back to basics

June 8, 2008

Marketing Daily: A new study shows that consumers are reversing decades-long trends, shunning convenience and healthier foods in search of bargains. Stores are…

Search essential to online retail

Many e-commerce sites aren't taking full advantage of site search.

Report: shopper marketing success requires understanding the customer

June 4, 2008

COLUMBUS, Ohio — All shopper marketing campaigns are not created equal because every retailer has a unique customer base. For a campaign to be successful…

Amid rising gas prices, retailers get creative

June 4, 2008

Retail Design Diva: The gas crisis is spurring some retailers into creative action as they develop new ways to drive customer traffic. A Safeway store in…

Grocers reach out to cash-strapped shoppers

June 1, 2008

Columbus Dispatch: Recognizing the financial pinch some of their customers are feeling and the strain that might put on customer loyalty, grocery chains are…

The emotional benefits of retail

Understanding the emotional connection between shopper, store.

Shopping bags become sophisticated branding vehicles

May 20, 2008

HT Media: Indian retailer Shoppers Stop Ltd. has been well-served by its signature black-and-white wave-patterned shopping bags. Over 17 years, the bag has…

Tesco's all-self-checkout approach a hit with shoppers

May 18, 2008

The Retail Bulletin: Tesco's Fresh & Easy chain has uniquely adopted an all-self-checkout model that was initially questioned but is gaining increasing…

Survey: consumers doing more online window-shopping

May 15, 2008

CHICAGO — ShopLocal, provider of multi-channel shopping and marketing services, announced that the ShopLocal Retail Index was up 30 percent for the month of…

Retail therapy is not just psychological - it's chemical

May 14, 2008

Wall Street Journal: Research shows that people often get a high from shopping — the brain releases chemicals such as dopamine or serotonin when a person is…

One too many

May 13, 2008

Know the difference between a good e-mail marketing campaign and spam.

New report details ROI for in-store digital signage

May 11, 2008

LOUISVILLE, Ky. — The Digital Signage Association has published "Retail Digital Signage ROI: Finding the break-even point," an exclusive research report that…

EnQii announces mobile retail media services

May 8, 2008

NEW YORK — EnQii announced a partnership with Ping Mobile, a full-service mobile agency, and LocaModa, a mobile social platform provider. By joining forces…

Consumers expecting more from online retail

May 6, 2008

Marketing Charts: Consumers cite the web as the fastest-growing retail channel — by a 2-to-1 margin — and are starting to expect more from businesses, such as…