Many consumers not so eager to get back into retail stores

July 29, 2021

Many consumers not so eager to get back into retail stores.

European digital commerce milestone approaching

July 26, 2021

Digital commerce in Europe is clearly taking deeper root and likely to hit a milestone this year in passing the 500 million transactions mark and a penetration…

Human Expertise Gives Booster Shot to CSAT

Allsec's Retail Customer Support expertise coupled with trained human agents provides a booster shot to a leading online pharmacy's Net Promoter Scores. Get…

NRF expects record back-to-school spending this year

July 20, 2021

Consumers will spend record amounts for back-to-school necessities and total spend is projected to hit a record-setting $37.1 billion — up from $33.9 billion…

Improving consumer relationships in a virtual world

by John Nash — Chief Marketing and Strategy Officer, Redpoint Global

John Nash, chief marketing and strategy officer at Redpoint, explains why retails must strive to provide customers with a relevant, personalized experience.

E-commerce can limit ability to connect with customers when it matters most — don’t let it

by Ankur Prasad

Ankur Prasad, director of product marketing at Facebook Messenger, believes it's time to rekindle the dying art of conversation.

Trust, reliability top of mind for consumers

July 15, 2021

Nearly half of U.S. shoppers expect to spend more this summer than last year and 80% view trust as more important than ever.

Shoppers much more comfy in the in-store environment, reveals research

July 8, 2021

A good number, 80%, of consumers are either somewhat or very comfortable visiting physical retail stores compared to 71% a year ago, and three in five (60%…

Most US consumers OK sharing vaccine status with companies

July 7, 2021

A majority of Americans, 63%, are comfortable sharing vaccine status with businesses and 43% have increased trust in organizations that require sharing of…

Survey: Consumer behavior shift creating opportunities for retailers

July 7, 2021

While a majority of consumers in the U.S, U.K. and Australia still prefer in-person shopping, more than half, 62.5%, are doing most of their purchasing online…

Why it's all about respect, consistency and communication in post-pandemic retail

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Brand and strategy expert Margot Bloomstein shares insight on what's happening now as retailers enter the post-pandemic realm and why it's so important…

Reinventing the retail space using digital technologies

by Scott Wassmer — General Manager, Americas, Appnovation

Scott Wassmer, GM of Americas, Appnovation, explains why retailers have an amazing opportunity to unify consumer data between the digital and physical worlds.

Retail apps alienating consumers, reveals research

July 1, 2021

Three quarters of U.S. consumers don't think retail apps know enough about their habits to boost their customer experience or build brand affinity and may be…

More retailers offering chat to online customers

June 30, 2021

More than half of retail brands, 51%, are offering online chat as a customer service channel, up from 35% at the start of January, and more than a third of…

Shoppers will pay more for faster delivery, reveals survey

June 30, 2021

When it comes to product delivery, speed and reliability are the top priorities for American consumers and 65% are willing to pay more for more speed and…

Why data is at the forefront of retail relevancy

It's all about data when it comes to engaging with customers, creating a rewarding customer experience and crafting a seamless customer journey, according to…

Toy sales enjoy 27% spike in Q1

June 28, 2021

The U.S. toy industry had a rewarding Q1 of 2021, with a 27% spike in sales, about $1.5 billion between January and April, according to figures from The NPD…

Consumers all about local business thanks to pandemic year

June 28, 2021

Nearly half, 41%, of global consumers switched to supporting local retailers during the 2020 pandemic year and nearly most, 94%, plan to continue their support.

Meeting the needs of consumers post-digitization

by Ryan Creamore

Craig Webster, head of marketing at Infobip America, outlines how far digital have consumers gone, and how retailers can remain ahead of the curve in a new…

Consumers expect seamless experiences post-pandemic, but new data privacy laws present a challenge

by John Tyreman

John Tyreman, director of marketing at Silverback Strategies, shares insight on consumer behavior during the pandemic and how some of this behavior is likely…