Data's role in creating not just 1 customer journey but tens of journeys

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience interviewed Melissa Tatoris, chief innovation catalyst at MarTech company Acoustic, an independent and open marketing cloud and…

Don't hold your breath waiting for hordes of revenge spending shoppers

by Chris Hogue — Head of Strategy and Product, LiveArea

Chris Hogue, head of strategy and product for LiveArea, warns retailers not to overreact to the "pandemic bounce" in consumer traffic and retail sales.

Taking on Direct-to-Consumer Brands: How Traditional Retailers Can Stay in the Game

Across industries, the direct-to-consumer model is turning how buyers think about shopping on its head—and traditional retailers have no choice but to change…

Presented by RetailCustomerExperience.com

Consumers heading back to grocers, but takeout trend still strong

May 13, 2021

Eighty-six percent, of U.S. adults want to go to a physical grocery store now that COVID-19 pandemic fears are subsiding and 54% want to eat inside a…

Pandemic's end will bring big change to retail, claims retail strategist

May 12, 2021

As the U.S. pandemic restrictions continue to lift and consumers return to pre-COVD-19 behavior, there will be big implications for the retail industry.

Study: Consumer digital mindset here to stay

May 10, 2021

A majority of consumer (81%) will maintain and may even increase digital usage once COVID-19 restrictions are gone, according to a FullStory study.

3 customer acquisition strategies for post-pandemic retail

by Sai Koppala

Sai Koppala, CMO at SheerID, shares strategies to help retailers accelerate direct-to-consumer efforts and create a stronger connection with customers.

Consumers jumping online for Mom's gifts this year

May 7, 2021

Despite the fact COVID-19 vaccinations are increasing, two-thirds of U.S. consumers (64%) are going online to buy Mother's Day gifts.

Consumer spend won't change much this year, claims research

May 5, 2021

More than half of U.S. consumers (60%) expect a return to normality within the year and 56% are optimistic about the year ahead.

Study: Shoppers want frictionless pay or they'll bolt

May 5, 2021

If a consumer can't choose their preferred way to pay, or has trouble swiping, that shopper is likely to bolt and go somewhere else to shop.

US online grocery sales up 43% over 2020

May 4, 2021

The pandemic is clearly benefiting the online grocery segment with total U.S. sales for March 2021 up 43% compared to a year ago.

Survey: Consumers have guilty feelings when shopping at Amazon

May 3, 2021

While Amazon may have been deemed tops in online customer experience in a recent study, more than a few Amazon shoppers feel guilty buying from the e-commerce…

Economy surges as consumers spend big

April 30, 2021

The U.S. economy is having its best quarterly results in18 years.

E-gift cards lead card market, big growth ahead

April 29, 2021

When it comes to the gift card market, e-gift cards are the fastest growing segment and retailers need to boost digital capabilities to realize the full value…

Smartphone top choice for product discovery but click-to-buy not too popular yet

April 29, 2021

Consumers are using the smartphone when it comes to discovering new online products, but they don't yet have the confidence to click to buy that they have…

Curbside popularity spurs Walmart to remove pickup lockers

April 27, 2021

Those 17-foot pickup lockers at Walmart are being sent to storage.

Millennials, Gen Z consumers embracing 3rd-party customer help options

April 27, 2021

The young consumer is more likely than older consumers to initiate a self-serve journey outside of a brand or retailer-owned channel and more likely to use…

How to compete with DTC brands

by David Drain

If retailers want to stay competitive, they must change their business models. Competing with direct-to-consumer (DTC) brands is the subject of an upcoming…

Survey reveals how COVID-19 impacted 2020 holiday shopping season

April 26, 2021

Not every holiday shopper hunting for Christmas gifts in late 2020 went online to buy a present. A Silverback Strategies survey reveals 75% of shoppers visited…

How to embrace the connected customer: digital interaction & service innovation

A pair of experts shared their decades of experience in creating customer service excellence.