Consumer Behavior News & Media
Consumer online shift won't ebb once pandemic ends, claims survey
March 30, 2021
The consumer movement to online shopping, as well as online banking and adoption of health and wellness apps will keep growing and expanding even once the…
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UK consumers loving retailer subscriptions
March 29, 2021
The ongoing pandemic, home lockdowns and ensuing sad moods are driving the retail subscription market in the U.K. Just about one in five U.K. consumers have…
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Bargain, beauty retail will reap big rewards this year, claims Wells Fargo
March 29, 2021
The bargain retail and beauty segments will be big winners when it comes to sales this year, now that shoppers are increasingly returning to stores as COVID-1…
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How embracing digital channels helped The Dufresne Group grow during the pandemic
by David Drain
The Dufresne Group, which operates furniture stores across Canada, has turned to chatbots, telesales, SMS, and appointment technology to connect with customers…
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Study: Americans expect more convenient shopping in 2022
March 26, 2021
American consumers expect more convenient shopping, as well as greater flexibility with work and school, in 2022.
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Mobile commerce spend to hit $3.2T this year, claims study
March 26, 2021
The mobile commerce spend for digital services and physical goods will reach $3.16 trillion in 2021 and increase to $3.79 trillion by 2022 and 2.7 billion…
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NRF: Easter spend will be a record breaker
March 25, 2021
Consumers are expected to spend more on Easter this year, an average of $179.70, which would be the highest spend on record.
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Pandemic year didn't hurt home improvement retail sector
March 23, 2021
One bright retail spot in 2020, the year COVID-19 hit hard in the U.S., was the home improvement and repair segment which saw product sales spike 8.7% compared…
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Consumers embracing digital interaction but customer experience needs improvement, reveals report
March 23, 2021
Seventy percent of North American consumers are stepping toward greater digital interaction with at least one brand and nearly 60% of consumers believe…
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Amazon beats out Walmart for top retailer title
March 19, 2021
Amazon has beat Walmart when it comes to the title of No. 1 retailer, according to Wells Fargo.
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Retailers must leverage data to survive this pandemic
by Jamie Kiser
Jamie Kiser, COO and CCO at Talend, explains why retailers, striving to ensure they're not missing out on future opportunities, must leverage one thing: data.
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Pandemic spurring spike in e-commerce activity
March 17, 2021
The global e-commerce market will hit 3.8 billion users this year, a 10% spike compared to 2020, and the prime reason is the ongoing COVID-19 pandemic…
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How retail leaders can better create a seamless website experience
Jason Rosenbaum, COO of Crowd Favorite, offers up a series of questions retailers need to answer in the quest to provide consumers with the best customer…
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Here's the scoop on conversion rates
Randall Hartman, interactive director and founder of Groundwrk, explains why retailers should not get "conversion rate jealousy" when comparing industry…
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Mobile spending surges bringing big changes for retailers in 2021
by Udayan Bose
Udayan Bose, founder and CEO at NetElixir, shares insight on the major shift in mobile engagement among consumers and what retail marketers need do to revamp…
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February a big e-commerce month despite wicked winter weather
March 12, 2021
Winter storms across the U.S. in February did not dampen consumer e-commerce activity as spending increased 54.7% compared to February 2020.
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More consumers are shopping online but not many are feeling secure
March 12, 2021
A good majority, 70%, of Americans are shopping online more today than before the COVID-19 pandemic hit in spring of 2020, but only 38% feel very secure about…
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Despite pandemic, tepid economy, consumers spending pretty much the same as last year
March 11, 2021
Consumers are cautiously optimistic in regard to spending this year as 74% expect to spend the same or more online than last year on clothing and jewelry and…
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Free webinar: What does the future of CX hold?
by David Drain
A March 23 webinar offers unique perspectives about integrated digital and in-person interactions, plus a discussion on emerging digital CX trends.
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Mobile wallet transactions overtake cash payments
March 4, 2021
Digital wallet payments are exceeding card use at the POS and contactless in-store payments via a mobile wallet worldwide exceeded in-store cash payments for…
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