Kohl's sees big sales spike ahead

March 3, 2021

Kohl's is optimistic about its 2021 retail sales season and said it's starting the year with "strong momentum," noting initiatives such as a partnership with…

Target spending big bucks on store remodels, online fulfillment

March 3, 2021

Retailer Target, which enjoyed a robust Q4 in sales and earnings, is forging full-speed ahead with remodeling stores and enhancing online order fulfillment.

Consumers spend more with brands boasting great online service

March 2, 2021

A good majority of online consumers, 83%, will spend more money with brands that deliver great customer service, yet a third of customers overall, 28%, report…

Urban Outfitters boosts transaction volume with JRNI technology

March 2, 2021

Urban Outfitters is boosting customer transaction volume by 25% at two of its brands, Anthropologie and BHLDN, after deploying JRNI Appointments, an…

Victoria's Secret to shutter more stores this year

March 1, 2021

After closing more than 200 stores in 2020, high-end lingerie retailer Victoria's Secret aims to close several dozen more in 2021.

Best Buy to trim store locations despite healthy profits

March 1, 2021

Best Buy will close more than 20 stores this year despite a healthy cash balance sheet and solid profits.

Fry's Electronic goes out of business in quiet fashion

March 1, 2021

Retailer Fry's Electronic closed all of its 31 U.S. stores last week with no fanfare or notice after 40-plus years in business.

Why location data is critical for consumers and retailers

by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems

Brian Cluster, director of industry strategy for CPG & Retail, Stibo Systems, explains why why location data is so important in 2021 and why managing it…

TJ Maxx leader expects spend surge, revenge shopping ahead

February 26, 2021

Once COVID-19 vaccinations are widely available TJ Maxx's CEO Ernie Herrman expects a surge in consumer spend and "revenge shopping" to hit the retail sector.

Cross-sell and upsell: How data analytics optimizes customer experience

by Roy Castleman

Roy Castleman, founder and managing director of EC-MSP Ltd., offers up six steps for applying analytics to customer experience.

Consumers' love for digital, social continues to grow

February 25, 2021

Nearly half of the global population is tapping one social media platform and not just to stay in touch during the ongoing pandemic.

What consumers say makes for a great in-location experience in 2021

by Bobby Marhamat — CEO, Raydiant

Raydiant CEO Bobby Marhamat offers up five pillars of a positive in-location experience and explains why it's all about understanding the consumer's priorities.

Home Depot's Q4 boasts record breaking sales, earnings

February 24, 2021

Despite an ongoing pandemic, home improvement retail Home Depot had a record-breaking Q4 sales and earnings.

Italian luxury brand taps Medallia to boost customer experience

February 24, 2021

Salvatore Ferragamo, an Italian luxury brand, is deploying Medallia's Experience Cloud to improve customer experience throughout its international network…

January retail sales reflect strong start for 2021

February 24, 2021

January was a busy month for consumers and retail sales illustrate a "very strong start" to the year, according to the National Retail Federation.

Navori Labs debuts AI marketing analytics software for retailers, DOOH advertisers

February 23, 2021

Digital signage software provider Navori Labs has released Aquaji, an AI-computer vision software platform focused on marketing analytics for the retailer and…

Online grocery sales hit $9.3B in January

February 23, 2021

January was a busy month at online supermarket sites with total U.S. online grocery sales hitting $9.3 billion for the month.

Consumers going local, exploring new retail despite pandemic

February 22, 2021

American consumers are supporting small business and local retailers and open to trying new retail brands, according to a Vericast survey on consumer behavior.

Grocery retailers’ transformation strategies will accelerate in 2021

Nuance is partnering with leading brands to help them engage and support their customers with AI-powered solutions to elevate experiences across all channels.

Standard Cognition raises $150M, teams with Compass Group and Circle K on autonomous checkout

February 18, 2021

Standard Cognition, which provides an autonomous checkout solution that can be quickly installed in retailers' existing stores, has raised a $150 million round…