Walmart online sales on a boom path, reveals research data

April 21, 2021

This will be a boom year for Walmart's online sales with a projected 21% growth rate this year, hitting $65 billion, and it's all thanks to the increasing…

American Eagle sales on track to hit $1B-plus

April 20, 2021

American Eagle Outfitters' fiscal first quarter revenue is on track to exceed $1 billion, an estimate that beats its own, and analysts', financial expectations.

Gen Z shoppers quick to cancel a brand, claims survey

April 20, 2021

When it comes to 'cancelling' a brand Gen Z shoppers are leading the pack.

Stimulus money drives big retail sales activity

April 19, 2021

Retail sales jumped 9.8% in March primarily due to the additional stimulus money doled out by the federal government.

Survey: Retailers need to get personal post COVID-19

April 15, 2021

As the global economy emerges after a year of COVID-19 retailers need to provide more seamless, personalized marketing and customer experiences, according to a…

Social media data fast becoming business intelligence data

April 15, 2021

As an increasing number of consumers interact, share and express themselves on social media that activity data is fast becoming a primary source of business…

Young lonely consumers big on retail subscriptions

April 12, 2021

Subscription service adoption among those age 16 to 24 is booming, with 30% tapping mobile apps and the prime reason is a quest to combat loneliness.

Climbing out from COVID-19: What retailers need to do moving forward

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The spring of 2021 is quite different than 2020 for the retail sector as COVID-19 is no longer shuttering as many stores, forcing layoffs and or triggering as…

Consumers feeling more confident these days, claims study

April 9, 2021

Consumers, 18 and older, are showing increased confidence with respect to consumer behavior and are ready to pursue normal activities that have been put on…

Survey: Consumers will reward brands delivering strong experiences

April 9, 2021

Today's global consumers are willing to pay a premium for a strong, values-driven product experience and punish those retailers that fall short in delivering…

75% have used curbside pickup in past 12 months, Raydiant study says

April 8, 2021

Raydiant, a digital signage and experience management platform provider, has found that 75.4% of customers have used some form of buy online and pick up in…

The connected customer: Digital interaction and service innovation

April 8, 2021

Amrit Dhangal Consumer expectations from retailers are changing rapidly — and it's only getting faster, with digital interactions set to grow 40% in…

CX analytic retail trends for 2021: Data selection, unification, testing and expertise

by James McDonald

James McDonald, senior manager of analytics and customer insights at Capgemini North America, outlines trends relating to productive CX analytics. It's about…

Online spend jumped $900B in 2020

April 8, 2021

The COVID-19 pandemic drove online consumer spend big-time in 2020, about $900 billion more than the previous two years, according to a Mastercard Economics…

Kroger exploring various ways to market prepared meals

April 7, 2021

Ghost kitchens and dinner kits are top of mind for supermarket brand Kroger as it seeks to answer every shopper's big question: What's for dinner?

Vaccine effort, stimulus boosting Macy's sales

April 6, 2021

The ongoing COVID-19 vaccination effort, as well as the most recent U.S. stimulus payments are proving beneficial to Macy's.

Consumers don't want multi-click e-experience, reveals report

April 5, 2021

A hefty majority, 70%, of consumers will leave an e-commerce site and jump to another e-tailer when a few clicks fail to return wanted results.

The future of customer experience must be extraordinary and experiential

Vaughan Edmonds, planner at Sense, explains why retailers must strive to offer extraordinary experiences as those experiences will drive an extraordinary…

Givaudan launches aroma kiosk for understanding consumer tastes

April 2, 2021

Givaudan Taste & Wellbeing, a a Virnier, Switzerland-based global company that provides products for taste, well-being, fragrance and beauty, has launched…

Consumers plan to shop more in-store this year

March 30, 2021

A hefty majority of U.S. consumers, 78%, plan to stop more in-store as they're eager to get out of the house and want to interact with store associates and…