Consumer Behavior News & Media
Data: Omnichannel consumption up 50% during 2020
December 29, 2020
Omnichannel consumption in the U.S. spiked 50% during 2020 with nearly half of all consumer goods purchases completed via e-commerce, according to Nielsen…
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Survey: Consumers hungry for messaging, conversational AI
December 28, 2020
A good majority, 85%, of worldwide consumers are on board with messaging brands, up from 65% last year, and 75% would spend more with brands that offer…
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Winter is here: How retailers can tap digital tools to boost the customer experience
by Kevin Grauman — CEO, QLess, Inc
Kevin Grauma, CEO of QLess, explains how technology is helping ease the retail que in times of social distancing amid COVID-19. But writes that retailers need…
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How retailers can remain competitive during the pandemic
Myles Kleeger, president and chief customer officer, Braze, believes the retail winners of the holiday season, and of the ongoing pandemic, are those using…
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Lounge Underwear teams with Emarsys to gain customer insight
December 22, 2020
The women's underwear brand Lounge Underwear is partnering with omnichannel customer engagement provider Emarsys in an effort to get a deeper understanding of…
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Survey: Holiday returns, post-holiday spend will be robust
December 22, 2020
Consumers will be busy shopping as well as returning gifts once Christmas is over, with 92% of Americans participating in post-holiday purchases.
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US shipping system crippled by online sales, snowstorms
December 21, 2020
The U.S. shipping system is fast becoming overwhelmed this holiday season due to three major factors: the surge of online shopping due to COVID-19, winter…
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How brands can thrive in the COVID-19 holiday shopping season
by John LeBaron
John LeBaron, CRO of Pattern, shares three recommendations for retailers aiming to make this holiday season a lucrative one.
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Study: Automated prescription kiosk improves pickup rates
December 18, 2020
A University of California San Diego and UC Irvine study found that patients using an automated workplace kiosk had better prescription pickup rates than those…
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Using location data to create a more personalized in-store shopping experience
by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands
John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., shares insight on how retail leaders can close knowledge gaps when it comes to customers…
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How retailers can continue to ensure in-store shopping is worth the trip in 2021
by Chip Miller
Chip Miller, CEO at Miller Zell, writes that regardless of the surging COVID-19 pandemic consumers are still venturing out to their favorite brand or retailer…
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Global activewear market to hit $354B this year
December 15, 2020
The global activewear market is expected to hit $353.45 billion this year, boasting a 3.7% annual growth rate for the next six years, and reaching $439.1…
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Mobivity, Par Tech partner to drive digital transformation
December 15, 2020
Mobivity Holdings Corp., a provider of personalized customer engagement solutions, is partnering with Par Tech Inc., a point-of-sale software provider.
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Data key to adapting to consumers’ new COVID-19-induced holiday traditions
by Blake Burrus — SVP Analytics, Quotient Technology
Blake Burrus, SVP of data and analytics, Quotient, explains how data-driven insight can help retailers provide shoppers with relevant content and ideas that…
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Delivering CX that meets the consumer at their moment of need this holiday season
Matthew Tredinnick, global VP, marketing, at Precisely, EngageOne, explains why retailers need to find way to engage consumers where they prefer to engage and…
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Talking With: Diebold Nixdorf retail VP Arvin Jawa
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience reached out to Arvin Jawa, vice president of global retail strategy and regional VP, Americas Retail, at Diebold Nixdorf, to get his…
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New mantra for retail: Recover, rebuild, restore
by Shashin Shah — Marketing, Pimcore
Shashin Shah, Pimcore Global Services CEO, explains that as the world slowly embraces the “new normal," data and information will form the foundation needed…
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Here’s what’s in store for the 2020 holiday shopping season
by Karl Haller — Consumer Center of Competency leader and retail industry expert for IBM Global Business Services, IBM
Karl Haller, Consumer Center of Competency leader and retail industry expert for IBM Global Business Services, shares insight from IBM's annual Retail…
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Improving retail CX through localization
by Augustin Prot — Founder, Weglot
Augustin Prot, co-founder, Weglot, explains localization when it comes to international e-commerce and how it goes far beyond serving appropriate social media…
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Touchless gifts tops consumers' shopping list
December 7, 2020
A study from American Express indicates 57%, or an estimated 30 million of U.S. consumers, are more likely to give a "touchless" gift like an e-gift card this…
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