Consumer Behavior News & Media
February a big e-commerce month despite wicked winter weather
March 12, 2021
Winter storms across the U.S. in February did not dampen consumer e-commerce activity as spending increased 54.7% compared to February 2020.
read now
More consumers are shopping online but not many are feeling secure
March 12, 2021
A good majority, 70%, of Americans are shopping online more today than before the COVID-19 pandemic hit in spring of 2020, but only 38% feel very secure about…
read now
Despite pandemic, tepid economy, consumers spending pretty much the same as last year
March 11, 2021
Consumers are cautiously optimistic in regard to spending this year as 74% expect to spend the same or more online than last year on clothing and jewelry and…
read now
Free webinar: What does the future of CX hold?
by David Drain
A March 23 webinar offers unique perspectives about integrated digital and in-person interactions, plus a discussion on emerging digital CX trends.
read now
Mobile wallet transactions overtake cash payments
March 4, 2021
Digital wallet payments are exceeding card use at the POS and contactless in-store payments via a mobile wallet worldwide exceeded in-store cash payments for…
read now
Kohl's sees big sales spike ahead
March 3, 2021
Kohl's is optimistic about its 2021 retail sales season and said it's starting the year with "strong momentum," noting initiatives such as a partnership with…
read now
Target spending big bucks on store remodels, online fulfillment
March 3, 2021
Retailer Target, which enjoyed a robust Q4 in sales and earnings, is forging full-speed ahead with remodeling stores and enhancing online order fulfillment.
read now
Consumers spend more with brands boasting great online service
March 2, 2021
A good majority of online consumers, 83%, will spend more money with brands that deliver great customer service, yet a third of customers overall, 28%, report…
read now
Urban Outfitters boosts transaction volume with JRNI technology
March 2, 2021
Urban Outfitters is boosting customer transaction volume by 25% at two of its brands, Anthropologie and BHLDN, after deploying JRNI Appointments, an…
read now
Victoria's Secret to shutter more stores this year
March 1, 2021
After closing more than 200 stores in 2020, high-end lingerie retailer Victoria's Secret aims to close several dozen more in 2021.
read now
Best Buy to trim store locations despite healthy profits
March 1, 2021
Best Buy will close more than 20 stores this year despite a healthy cash balance sheet and solid profits.
read now
Fry's Electronic goes out of business in quiet fashion
March 1, 2021
Retailer Fry's Electronic closed all of its 31 U.S. stores last week with no fanfare or notice after 40-plus years in business.
read now
Why location data is critical for consumers and retailers
by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems
Brian Cluster, director of industry strategy for CPG & Retail, Stibo Systems, explains why why location data is so important in 2021 and why managing it…
read now
TJ Maxx leader expects spend surge, revenge shopping ahead
February 26, 2021
Once COVID-19 vaccinations are widely available TJ Maxx's CEO Ernie Herrman expects a surge in consumer spend and "revenge shopping" to hit the retail sector.
read now
Cross-sell and upsell: How data analytics optimizes customer experience
Roy Castleman, founder and managing director of EC-MSP Ltd., offers up six steps for applying analytics to customer experience.
read now
Consumers' love for digital, social continues to grow
February 25, 2021
Nearly half of the global population is tapping one social media platform and not just to stay in touch during the ongoing pandemic.
read now
What consumers say makes for a great in-location experience in 2021
by Bobby Marhamat — CEO, Raydiant
Raydiant CEO Bobby Marhamat offers up five pillars of a positive in-location experience and explains why it's all about understanding the consumer's priorities.
read now
Home Depot's Q4 boasts record breaking sales, earnings
February 24, 2021
Despite an ongoing pandemic, home improvement retail Home Depot had a record-breaking Q4 sales and earnings.
read now
Italian luxury brand taps Medallia to boost customer experience
February 24, 2021
Salvatore Ferragamo, an Italian luxury brand, is deploying Medallia's Experience Cloud to improve customer experience throughout its international network…
read now
January retail sales reflect strong start for 2021
February 24, 2021
January was a busy month for consumers and retail sales illustrate a "very strong start" to the year, according to the National Retail Federation.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
