Curbside popularity spurs Walmart to remove pickup lockers

April 27, 2021

Those 17-foot pickup lockers at Walmart are being sent to storage.

Millennials, Gen Z consumers embracing 3rd-party customer help options

April 27, 2021

The young consumer is more likely than older consumers to initiate a self-serve journey outside of a brand or retailer-owned channel and more likely to use…

How to compete with DTC brands

by David Drain

If retailers want to stay competitive, they must change their business models. Competing with direct-to-consumer (DTC) brands is the subject of an upcoming…

Survey reveals how COVID-19 impacted 2020 holiday shopping season

April 26, 2021

Not every holiday shopper hunting for Christmas gifts in late 2020 went online to buy a present. A Silverback Strategies survey reveals 75% of shoppers visited…

How to embrace the connected customer: digital interaction & service innovation

A pair of experts shared their decades of experience in creating customer service excellence.

Mother's Day spend expected to hit record-setting $28B

April 23, 2021

Mom's day will be record-setting consumer spend day.

Consumer comfort level a mixed bag as COVID-19 vaccinations take place

April 23, 2021

While the current COVID-19 vaccination effort has some consumers feeling safer about shopping, eating out and traveling, consumer comfort level, overall…

Lowe's, Home Depot, Sephora, Bed, Bath & Beyond tops in mobile checkout

April 21, 2021

When it comes to providing mobile app shoppers with a frictionless experience, or at least the least frictionless, Home Depot, Lowe's, Bed, Bath & Beyond…

Walmart online sales on a boom path, reveals research data

April 21, 2021

This will be a boom year for Walmart's online sales with a projected 21% growth rate this year, hitting $65 billion, and it's all thanks to the increasing…

American Eagle sales on track to hit $1B-plus

April 20, 2021

American Eagle Outfitters' fiscal first quarter revenue is on track to exceed $1 billion, an estimate that beats its own, and analysts', financial expectations.

Gen Z shoppers quick to cancel a brand, claims survey

April 20, 2021

When it comes to 'cancelling' a brand Gen Z shoppers are leading the pack.

Stimulus money drives big retail sales activity

April 19, 2021

Retail sales jumped 9.8% in March primarily due to the additional stimulus money doled out by the federal government.

Survey: Retailers need to get personal post COVID-19

April 15, 2021

As the global economy emerges after a year of COVID-19 retailers need to provide more seamless, personalized marketing and customer experiences, according to a…

Social media data fast becoming business intelligence data

April 15, 2021

As an increasing number of consumers interact, share and express themselves on social media that activity data is fast becoming a primary source of business…

Young lonely consumers big on retail subscriptions

April 12, 2021

Subscription service adoption among those age 16 to 24 is booming, with 30% tapping mobile apps and the prime reason is a quest to combat loneliness.

Climbing out from COVID-19: What retailers need to do moving forward

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The spring of 2021 is quite different than 2020 for the retail sector as COVID-19 is no longer shuttering as many stores, forcing layoffs and or triggering as…

Consumers feeling more confident these days, claims study

April 9, 2021

Consumers, 18 and older, are showing increased confidence with respect to consumer behavior and are ready to pursue normal activities that have been put on…

Survey: Consumers will reward brands delivering strong experiences

April 9, 2021

Today's global consumers are willing to pay a premium for a strong, values-driven product experience and punish those retailers that fall short in delivering…

75% have used curbside pickup in past 12 months, Raydiant study says

April 8, 2021

Raydiant, a digital signage and experience management platform provider, has found that 75.4% of customers have used some form of buy online and pick up in…

The connected customer: Digital interaction and service innovation

April 8, 2021

Amrit Dhangal Consumer expectations from retailers are changing rapidly — and it's only getting faster, with digital interactions set to grow 40% in…