Consumer Behavior News & Media
Consumer confidence in omnichannel payments is low, prefer in-store, Semafone survey reveals
May 21, 2021
Consumer confidence in the privacy and security of omnichannel payment tools such as social purchasing is low, according to a survey from Semafone, a data…
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April online grocery sales go boom with 16% growth
May 21, 2021
Total U.S. online grocery sales spiked in April, jumping 16%, compared to a year ago yet fell a bit when compared to the previous month of March.
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Social issues are big issue in customer loyalty
May 20, 2021
Social issues are top of mind with consumers these days, especially when it comes to brand loyalty.
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Home Depot nails Q1 earnings, revenue
May 19, 2021
Stay-at-home mandates during the past year of the COVID-19 pandemic proved lucrative for Home Depot as the home improvement retailer beat estimates in its Q…
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Groceries, online shopping drive Walmart Q1 sales boost
May 19, 2021
A 37% spike in consumer online shopping and increased grocery orders were prime reasons Walmart's Q1 sales jumped 6% and operating income increased 26.8%.
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Data's role in creating not just 1 customer journey but tens of journeys
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retail Customer Experience interviewed Melissa Tatoris, chief innovation catalyst at MarTech company Acoustic, an independent and open marketing cloud and…
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Don't hold your breath waiting for hordes of revenge spending shoppers
by Chris Hogue — Head of Strategy and Product, LiveArea
Chris Hogue, head of strategy and product for LiveArea, warns retailers not to overreact to the "pandemic bounce" in consumer traffic and retail sales.
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Taking on Direct-to-Consumer Brands: How Traditional Retailers Can Stay in the Game
Across industries, the direct-to-consumer model is turning how buyers think about shopping on its head—and traditional retailers have no choice but to change…
Presented by RetailCustomerExperience.com
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Consumers heading back to grocers, but takeout trend still strong
May 13, 2021
Eighty-six percent, of U.S. adults want to go to a physical grocery store now that COVID-19 pandemic fears are subsiding and 54% want to eat inside a…
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Pandemic's end will bring big change to retail, claims retail strategist
May 12, 2021
As the U.S. pandemic restrictions continue to lift and consumers return to pre-COVD-19 behavior, there will be big implications for the retail industry.
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Study: Consumer digital mindset here to stay
May 10, 2021
A majority of consumer (81%) will maintain and may even increase digital usage once COVID-19 restrictions are gone, according to a FullStory study.
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3 customer acquisition strategies for post-pandemic retail
by Sai Koppala
Sai Koppala, CMO at SheerID, shares strategies to help retailers accelerate direct-to-consumer efforts and create a stronger connection with customers.
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Consumers jumping online for Mom's gifts this year
May 7, 2021
Despite the fact COVID-19 vaccinations are increasing, two-thirds of U.S. consumers (64%) are going online to buy Mother's Day gifts.
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Consumer spend won't change much this year, claims research
May 5, 2021
More than half of U.S. consumers (60%) expect a return to normality within the year and 56% are optimistic about the year ahead.
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Study: Shoppers want frictionless pay or they'll bolt
May 5, 2021
If a consumer can't choose their preferred way to pay, or has trouble swiping, that shopper is likely to bolt and go somewhere else to shop.
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US online grocery sales up 43% over 2020
May 4, 2021
The pandemic is clearly benefiting the online grocery segment with total U.S. sales for March 2021 up 43% compared to a year ago.
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Survey: Consumers have guilty feelings when shopping at Amazon
May 3, 2021
While Amazon may have been deemed tops in online customer experience in a recent study, more than a few Amazon shoppers feel guilty buying from the e-commerce…
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Economy surges as consumers spend big
April 30, 2021
The U.S. economy is having its best quarterly results in18 years.
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E-gift cards lead card market, big growth ahead
April 29, 2021
When it comes to the gift card market, e-gift cards are the fastest growing segment and retailers need to boost digital capabilities to realize the full value…
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Smartphone top choice for product discovery but click-to-buy not too popular yet
April 29, 2021
Consumers are using the smartphone when it comes to discovering new online products, but they don't yet have the confidence to click to buy that they have…
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