Vaccine effort, stimulus boosting Macy's sales

April 6, 2021

The ongoing COVID-19 vaccination effort, as well as the most recent U.S. stimulus payments are proving beneficial to Macy's.

Consumers don't want multi-click e-experience, reveals report

April 5, 2021

A hefty majority, 70%, of consumers will leave an e-commerce site and jump to another e-tailer when a few clicks fail to return wanted results.

The future of customer experience must be extraordinary and experiential

Vaughan Edmonds, planner at Sense, explains why retailers must strive to offer extraordinary experiences as those experiences will drive an extraordinary…

Givaudan launches aroma kiosk for understanding consumer tastes

April 2, 2021

Givaudan Taste & Wellbeing, a a Virnier, Switzerland-based global company that provides products for taste, well-being, fragrance and beauty, has launched…

Consumers plan to shop more in-store this year

March 30, 2021

A hefty majority of U.S. consumers, 78%, plan to stop more in-store as they're eager to get out of the house and want to interact with store associates and…

Consumer online shift won't ebb once pandemic ends, claims survey

March 30, 2021

The consumer movement to online shopping, as well as online banking and adoption of health and wellness apps will keep growing and expanding even once the…

UK consumers loving retailer subscriptions

March 29, 2021

The ongoing pandemic, home lockdowns and ensuing sad moods are driving the retail subscription market in the U.K. Just about one in five U.K. consumers have…

Bargain, beauty retail will reap big rewards this year, claims Wells Fargo

March 29, 2021

The bargain retail and beauty segments will be big winners when it comes to sales this year, now that shoppers are increasingly returning to stores as COVID-1…

How embracing digital channels helped The Dufresne Group grow during the pandemic

by David Drain

The Dufresne Group, which operates furniture stores across Canada, has turned to chatbots, telesales, SMS, and appointment technology to connect with customers…

Study: Americans expect more convenient shopping in 2022

March 26, 2021

American consumers expect more convenient shopping, as well as greater flexibility with work and school, in 2022.

Mobile commerce spend to hit $3.2T this year, claims study

March 26, 2021

The mobile commerce spend for digital services and physical goods will reach $3.16 trillion in 2021 and increase to $3.79 trillion by 2022 and 2.7 billion…

NRF: Easter spend will be a record breaker

March 25, 2021

Consumers are expected to spend more on Easter this year, an average of $179.70, which would be the highest spend on record.

Pandemic year didn't hurt home improvement retail sector

March 23, 2021

One bright retail spot in 2020, the year COVID-19 hit hard in the U.S., was the home improvement and repair segment which saw product sales spike 8.7% compared…

Consumers embracing digital interaction but customer experience needs improvement, reveals report

March 23, 2021

Seventy percent of North American consumers are stepping toward greater digital interaction with at least one brand and nearly 60% of consumers believe…

Amazon beats out Walmart for top retailer title

March 19, 2021

Amazon has beat Walmart when it comes to the title of No. 1 retailer, according to Wells Fargo.

Retailers must leverage data to survive this pandemic

by Jamie Kiser

Jamie Kiser, COO and CCO at Talend, explains why retailers, striving to ensure they're not missing out on future opportunities, must leverage one thing: data.

Pandemic spurring spike in e-commerce activity

March 17, 2021

The global e-commerce market will hit 3.8 billion users this year, a 10% spike compared to 2020, and the prime reason is the ongoing COVID-19 pandemic…

How retail leaders can better create a seamless website experience

by Jason Rosenbaum

Jason Rosenbaum, COO of Crowd Favorite, offers up a series of questions retailers need to answer in the quest to provide consumers with the best customer…

Here's the scoop on conversion rates

by Randall Hartman

Randall Hartman, interactive director and founder of Groundwrk, explains why retailers should not get "conversion rate jealousy" when comparing industry…

Mobile spending surges bringing big changes for retailers in 2021

by Udayan Bose

Udayan Bose, founder and CEO at NetElixir, shares insight on the major shift in mobile engagement among consumers and what retail marketers need do to revamp…