Consumer Behavior News & Media
Men, women not so different when it comes to shopping behavior
January 12, 2021
Over two-thirds of men and two-thirds of women do the majority of their shopping online and more than two-thirds of men and women are using their smartphone…
read now
Ensuring customer satisfaction through AI
by Pat Shea — Editor, NetworldMedia
Artificial intelligence is getting lots of interest since the coronavirus pandemic hit. President and CEO of Rekor, Robert Berman, shares insight on a…
read now
Inspiration, joy top consumer motivators
January 5, 2021
When it comes to retail engagement and response to marketing, consumers are all about inspiration, joy, hope and love.
read now
Loyalty success metrics to start the year on
Christine Sullivan, director, product development for SessionM, a Mastercard company, explains why brands need to determine the best ways to understand and…
read now
Making curbside a critical component of the customer experience
Ram Venkataraman , chief product and technology officer at Kibo, says buy online-pickup curbside should not be viewed as a niche trend to sustain retail during…
read now
Data: Omnichannel consumption up 50% during 2020
December 29, 2020
Omnichannel consumption in the U.S. spiked 50% during 2020 with nearly half of all consumer goods purchases completed via e-commerce, according to Nielsen…
read now
Survey: Consumers hungry for messaging, conversational AI
December 28, 2020
A good majority, 85%, of worldwide consumers are on board with messaging brands, up from 65% last year, and 75% would spend more with brands that offer…
read now
Winter is here: How retailers can tap digital tools to boost the customer experience
by Kevin Grauman — CEO, QLess, Inc
Kevin Grauma, CEO of QLess, explains how technology is helping ease the retail que in times of social distancing amid COVID-19. But writes that retailers need…
read now
How retailers can remain competitive during the pandemic
Myles Kleeger, president and chief customer officer, Braze, believes the retail winners of the holiday season, and of the ongoing pandemic, are those using…
read now
Lounge Underwear teams with Emarsys to gain customer insight
December 22, 2020
The women's underwear brand Lounge Underwear is partnering with omnichannel customer engagement provider Emarsys in an effort to get a deeper understanding of…
read now
Survey: Holiday returns, post-holiday spend will be robust
December 22, 2020
Consumers will be busy shopping as well as returning gifts once Christmas is over, with 92% of Americans participating in post-holiday purchases.
read now
US shipping system crippled by online sales, snowstorms
December 21, 2020
The U.S. shipping system is fast becoming overwhelmed this holiday season due to three major factors: the surge of online shopping due to COVID-19, winter…
read now
How brands can thrive in the COVID-19 holiday shopping season
by John LeBaron
John LeBaron, CRO of Pattern, shares three recommendations for retailers aiming to make this holiday season a lucrative one.
read now
Study: Automated prescription kiosk improves pickup rates
December 18, 2020
A University of California San Diego and UC Irvine study found that patients using an automated workplace kiosk had better prescription pickup rates than those…
read now
Using location data to create a more personalized in-store shopping experience
by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands
John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., shares insight on how retail leaders can close knowledge gaps when it comes to customers…
read now
How retailers can continue to ensure in-store shopping is worth the trip in 2021
by Chip Miller
Chip Miller, CEO at Miller Zell, writes that regardless of the surging COVID-19 pandemic consumers are still venturing out to their favorite brand or retailer…
read now
Global activewear market to hit $354B this year
December 15, 2020
The global activewear market is expected to hit $353.45 billion this year, boasting a 3.7% annual growth rate for the next six years, and reaching $439.1…
read now
Mobivity, Par Tech partner to drive digital transformation
December 15, 2020
Mobivity Holdings Corp., a provider of personalized customer engagement solutions, is partnering with Par Tech Inc., a point-of-sale software provider.
read now
Data key to adapting to consumers’ new COVID-19-induced holiday traditions
by Blake Burrus — SVP Analytics, Quotient Technology
Blake Burrus, SVP of data and analytics, Quotient, explains how data-driven insight can help retailers provide shoppers with relevant content and ideas that…
read now
Delivering CX that meets the consumer at their moment of need this holiday season
Matthew Tredinnick, global VP, marketing, at Precisely, EngageOne, explains why retailers need to find way to engage consumers where they prefer to engage and…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
