Consumer Behavior News & Media
November big holiday shopping month, claims survey
November 13, 2020
This month more than half, 62%, of consumers are shopping for holiday gifts and 19% already finished their list in October, according to a Ware2Go survey…
read now
COVID-19 impact on holiday shopping is clear, reveals survey
November 12, 2020
When it comes to holiday gift buying this year, the coronavirus is having a direct impact on consumer behavior, payment and avenues to shop.
read now
Not every US consumer is holiday shopping online
November 12, 2020
Despite the ongoing pandemic, a healthy majority (85%) of American consumer plan to shop in a physical store for holiday gifts and 72% will intentionally shop…
read now
Study: Shoppers prefer mobile pay
November 12, 2020
A good majority, 74%, of Americans are using their phone to order and pay for merchandise and food at least once a week, with nearly half, 48%, tapping the…
read now
Alibaba Singles Day enjoys record-breaking sales
November 11, 2020
The annual Alibaba Singles Day event will set a new sales record despite a substantial stock plunge in China.
read now
Women will continue shopping online well past COVID-19, claims study
November 10, 2020
The COVID-19 pandemic is driving more females to shop online given shutdowns and health concerns, and the behavior likely won't change much even when the…
read now
Planterra Foods deploys Alida platform to gain deeper customer insight
November 9, 2020
Plant-based protein startup Planerra Foods is tapping the Alida Sparq digital platform to gain deeper customer insight to drive customer-based decision making…
read now
Black Friday will prove rewarding for UK retail revenue, claims research
November 9, 2020
A good majority of U.K.-based consumers (58%) will spend the same or more this Black Friday, according to Emarsys research, compared to Black Friday in 2019…
read now
Why retailers must get creative with BOPIS to link physical, digital customer experiences
by DeAnn Campbell — Chief Strategy Officer, Hoobil8
DeAnn Campbell, who heads up retail strategy and insights at Harbor Retail, explains why as shopping patterns evolve and a broader range of customers become…
read now
A look at the American retail payment revolution
by Chris Kronenthal — President + CTO, FreedomPay
Chris Kronenthal, president and CTO of FreedomPay, explains why digitization is here and here to stay when it comes to consumer payment and why it will…
read now
Cyber Monday will beat Black Friday, reveals survey
November 6, 2020
When it comes to the busiest shopping day of the holiday season, one study claims the winner will be Cyber Monday, the Monday following Black Friday, and…
read now
Adobe: Online US sales will be a record-breaking $189B
November 5, 2020
It is music to U.S. retailers' ears: This holiday shopping season will be a record-breaker in terms of online sales as Adobe projects it will hit $189 billion.
read now
To stem tide of e-commerce returns retailers need 3D, AR
by Rob Weaver
Rob Weaver, chief revenue officer for Vertebrae, offers insight on why more retailers than ever are turning to immersive commerce experiences that use…
read now
Walmart lays off inventory robots, keeps humans
November 4, 2020
It seems robots don't beat humans when it comes to checking inventory on shelves.
read now
New 'reality' for grocer segment: online shopping, deeper shopper expectations
November 4, 2020
The three top new realities facing the grocery industry are online orders, a larger customer base and increasing shopper expectations regarding grocery…
read now
Diebold Nixdorf, Nielsen survey offers customer connectivity insights
November 4, 2020
There are six typologies when it comes to grocery consumers and each one features a unique motivation in leveraging technology in the shopping journey…
read now
The pandemic and cash use: What are the facts?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Data from the Federal Reserve indicates consumers have a lot of cash on their hands as a result of the pandemic. Most have used cash while paying in person…
read now
Chicago passengers can use iPhones, Apple Watch for tap-and-go payment
November 2, 2020
Chicago Transit Authority passengers can use their iPhone or Apple Watch to make tap-and-go fare payments via Apple Pay's Express Transit mode by uploading the…
read now
Holiday spend this year likely will dip a bit
October 30, 2020
Consumers aren't likely to spend more this holiday season compared to 2019 and much of the reason is due to the ongoing COVID-19 pandemic and rocky economic…
read now
Holiday consumer behavior will be different this year, reveals study
October 30, 2020
Consumers will spend with caution, spend more on at-home holiday celebrations and spend more than half the gift budget via e-commerce.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
