Consumer Behavior News & Media
Target puts reservations into play for holiday shoppers
October 27, 2020
Target customers anxious about COVID-19 and wanting a safer shopping experience can now make a reservation at the retailer's location.
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How Brooks Running overcame fraud and boosted customer experience
by Rich Stuppy, Rich Stuppy
Rich Stuppy, chief customer experience officer at Kount, shares how running sneaker retailer Brooks Running dealt with fraud and improved the customer…
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5 things for marketers to be thankful for this holiday
by Anne-Marie Schaffer — EVP, GM, Merkle Inc.
Anne-Marie Schaffer, EVP, general manager of retail and consumer goods, auto and mobility for Merkle, shares insight on new solutions and approaches retail…
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Preparing for the new Next: Building confidence and resiliency
by Antony Wildey — VICE PRESIDENT OF GLOBAL SALES CONSULTING, Oracle
Antony Wildey, vice president, global sales consulting, Oracle Retail, explains that with the reopening of retail, the role of the store and the associates…
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Earlier holiday shopping will result in more spend, claims research
October 20, 2020
Consumers are shopping for holiday gifts earlier than ever and a Savings.com survey predicts the activity will lead to the biggest and longest holiday sales…
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COVD-19 drives greater customer conversational commerce
October 19, 2020
Given shutdowns and social distancing due to the ongoing coronavirus, consumers are engaging in more ways than ever with retail businesses, beauty salons and…
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Most Americans struggling financially, claims survey
October 19, 2020
As if the coronavirus and shaky economy isn't enough to worry retailers, now they're facing the fact that 70% of Americans are struggling to make ends meet.
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Holiday shopping during a pandemic: Trends and transitions
by Audwin Cash — SVP, Atrius Enterprise Solutions
Audwin Cash, SVP enterprise solutions, Atrius, Acuity Brands, explains why consumers, while emphatically embracing online retail, also want a comprehensive…
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Retailers warm to pickup lockers during pandemic
October 16, 2020
Eighty-three percent of retailers using automated pick-up locker solutions cite improved efficiency, according to a survey by Package Concierge, a provider of…
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Big consumer behavior shifts in holiday shopping this year
October 16, 2020
Consumers will be taking a more considered approach toward Black Friday and the Christmas holiday spend though 20% of U.S. shoppers plan to spend more given a…
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Research offers peek at online shopper behavior
October 16, 2020
While consumers are big on discounts and deals they're also still big on having a satisfactory online experience and aren't willing to put up with slow loading…
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Amazon Prime Day 2020 a huge boon for SMB retailers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon's marketplace saw stupendous sales activity during its annual two-day Prime Day event, with small retailers enjoying a 60% boost compared to last year's…
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Contactless cards in a post pandemic world
by Jamie Topolski — Director, Fiserv
Contactless payments offer the same strong security as EMV cards but how do they stack up against the needs of consumers who are now dealing with the aftermath…
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Health beauty retailer taps NCR for faster checkout, simpler store operations
October 13, 2020
Kruidvat, which is part of the A.S. Watson Group that operates over 1,200 retail stores in Belgium and the Netherlands, is deploying NCR's Next Generation…
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Fashion retailers team with First Insight to drive faster, better merchandising decisions
October 13, 2020
Fashion brands Burton Menswear, Dorothy Perkins and Miss Selfridge are partnering with First Insight Inc. and using its predictive analytics technology to…
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Gimbal enhances curbside-efficiency platform for restaurants, retailers
October 12, 2020
Gimbal has launched On-the-Way SDK, a real-time solution connecting mobile orders with in-store, curbside and drive-thru pickup options.
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Fashion, pet, auction sites likely targets for Amazon Prime Day marketing
October 12, 2020
Amazon's annual mega sale, Prime Day, will likely target specific competitor e-commerce retailers, according to a JPMorgan analyst.
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Survey: Nearly half of consumers leery about shopping in store
October 7, 2020
Nearly one out of every two shoppers (48%) don't believe it's safe to shop in stores and four out of 10 (38%) won't try on clothing, accessories or even makeup…
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Pandemic supplies demand spurs big growth for Batteries Plus
October 6, 2020
Batteries Plus, a growing battery, light bulb, key fob and repair franchise, is experiencing big growth amidst the ongoing coronavirus pandemic, signing a…
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Holiday e-commerce sales projected to surge this year
October 6, 2020
Holiday shopping will increase this year and feature a hefty jump in online sales, despite the coronavirus and shaky economic times.
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