Consumer Behavior News & Media
Look Back: Top customer experience articles of 2019
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
All retailers, big and small, are hungry for insight on what retailers are doing, learning, testing and trying, when it comes to enhancing the retail customer…
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More than half of Brits use cash for gifts during Christmas season
December 23, 2019
Six in 10 people (59%) across the U.K. who celebrate Christmas are likely to use cash in lieu of a card when purchasing gifts, treats or socializing this…
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JRNI CEO on how tech is bridging the digital-to-physical divide in retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience talks with John Federman, CEO of JRNI, an enterprise SaaS scheduling platform, on why technology must be front and center for all…
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Gap between retail winners and losers getting bigger
December 18, 2019
Retailers must not only embrace the customer experience evolution but the customer experience revolution taking place, according to a Confirmit report…
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Cash payments in Canada declined 40% in 5 years
December 18, 2019
Cash payments in Canada declined 40% in volume over the last five years, according to a recent report from Payments Canada, an organization that operates a…
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Report: Retail is in flux
December 17, 2019
A white paper on customer experience within the apparel store environment reveals why shoppers switch stores and the impact big box and fast fashion brands are…
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Majority of UK consumers find online shopping more convenient
December 16, 2019
More than half, 52.5%, of U.K. residents prefer online shopping due to its convenience and the fact they don’t have to deal with crowded stores. Of those…
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Mobile messaging taking deeper root among consumers
December 16, 2019
Consumers are 35 times more likely to open a mobile message than an email from retailers, yet businesses have been slow to provide a mobile communication…
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Why retailers need to slow down to go fast
Christine Andrukonis, founder and senior partner, Notion Consulting, offers up insight on why the idea of making haste slowly can help retailers truly…
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Aptos study reveals brick-and-mortar still king, BOPIS gaining popularity
December 13, 2019
Consumers in the U.K. and U.S. still prefer the physical store as their shopping channel, as they like to touch, feel and try products before purchase, and…
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Why marketers shouldn't be too quick to switch to virtual-only strategies
Crawford Davidson, managing director, Go Inspire Group, shares insight on data relating to the balance between online and offline shopping and how it will…
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Consumers want more value from loyalty programs, reveals report
December 12, 2019
Over a third of consumers, 38%, avoid retail loyalty programs with many stating that they don't feel there is enough value in participating. For those opting…
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SMG retail engagement leader on taking care of the customer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brian Dennis, senior vice president, retail customer engagement, for Service Management Group, has seen the transformation of physical retail stores from…
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mPOS transactions will surge to $1.9T by 2024
December 10, 2019
Juniper Research is forecasting a surge in mobile point-of-sale transactions, with new data showing volume will more than double to $1.9 trillion by 2024…
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How retailers can give consumers the personal care they expect
Carey Stoker, senior vice president, customer care services, Radial, believes customer care is the differentiator between a good and a great experience, and…
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Holiday season check up: Are you effectively using store cards to foster customers for life?
Citi Retail Services' Leslie McNamara explains why building lifelong customers starts with early engagement, personalized communication and a seamless…
read nowCyber Monday reveals mobile driving ecommerce train
by David Jones — Editor, Networld Media Group
December 5, 2019
A record holiday shopping performance on Cyber Monday was driven by heavy use of mobile by retailers looking to take advantage of the short holiday season.
read nowBlack Friday sets online record, Thanksgiving no turkey either with holiday sales
December 2, 2019
Black Friday and Thanksgiving were big online shopping days, record-setting in fact, with U.S. consumers spending $7.4 billion online and $4.2 billion…
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As Black Friday hits, here's a holiday 2019 prediction
George Troy, author/blogger, believes this holiday season won't be as robust as many in the past and that retailers need to take a conservative approach.
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Social media influence on holiday sales greater than ever
November 29, 2019
This holiday season will reveal a greater influence from social media when it comes to consumer purchases, according to a Dynata study commissioned by…
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