Online tactics to revive brick-and-mortar in a post-pandemic economy

by Marcel Hollerbach — CMO, Productsup

As COVID-19 rages on, Marcel Hollerbach, CMO at Productsup, explains that at some point, social distancing will end and consumers will once again fill retail…

Klarna shows COVID-19 related shift in purchases toward health, beauty

April 10, 2020

In the midst of COVID-19 don’t get mad, get smart

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell suggests retailers take a page from a small business in Georgia that is not only doing business but helping keep customers safe during the COVID-1…

In the midst of a retail apocalypse, these 4 strategy shifts can pay off

by Hadar Paz — CEO, Powerfront

Hadar Paz, CEO of Powerfront, outlines four moves retailers can make to keep business moving forward and customer experience strong.

Ex J.C. Penney chief: Retail will have a hard time surviving COVID-19

April 3, 2020

Ron Johnson, former J.C. Penney CEO and the design leader behind Apple's retail locations, isn't at all optimistic about what's ahead for retail department…

Traffic dips at Walmart, Costco, Target as COVID-19 pandemic expands

April 2, 2020

For the first time in weeks since the coronavirus began expanding in the U.S., consumer traffic at top retailers Walmart, Costco and Target has declined.

Customer loyalty starts with getting the retail website right

by Tara Bartley — Industry Marketing, Akamai

Tara Bartley, senior manager, industry marketing at Akamai, shares insight on how retailers can do better when it comes to attracting new customers and keeping…

COVID-19: How retailers can overcome the challenges of a pandemic

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Mike Rittler, head of retail card services at TD Bank, shares insight on what the coronavirus event is doing to the small and large retailer and how businesses…

The real reason customers leave (and how to stop them)

by Glyn Luckett — Commercial Director, TTi Global a Division of GP Strategies

Glyn Luckett, commercial director, TTi Global Research, a division of GP Strategies, believes the key to revealing and understanding exactly what makes your…

Why content is the foundation for a successful e-commerce shopping experience

by James Bathgate — VP of Implementations, Searchspring

James Bathgate, vice president of implementations, Searchspring, explores different ways retailer content can establish the brand as an expert voice, build…

Can your retail store survive 2020?

by Bruce Hakutizwi — Director of Dynamis, BusinessesForSale.com

Bruce Hakutizwi, USA and international manager for BusinessesForSale.com, believes retail hasn’t died but just transformed. And, while brick-and-mortar stores…

Coronavirus outbreak raising questions about digital payments, cash

by David Jones — Editor, Networld Media Group

The coronavirus pandemic is raising a number of concerns about whether consumers would shift toward digital payments amid concerns about cash handling and…

Curing customers curiosity: Providing dynamic information with electronic shelf labels

by Paul Milner — Marketing Director, Displaydata

Paul Milner, marketing director, Displaydata, explains why it's time retailers must focus on a more all-encompassing phrase: dynamic information.

The importance of honing the retail customer loyalty program

by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems

Brian Cluster, director of industry strategy for CPG/retail at Stibo Systems, shares why loyalty programs are crucial for retailers looking to build long-term…

Stop & Shop sets special shopping hours for older customers in light of COVID-19

March 19, 2020

Supermarket chain Stop & Shop, in an effort to make grocery shopping safer for older consumers, is establishing specific shopping hours in light of…

The new convenience store battlefront: The checkout line

by Gavin Bisdee — vp global marketing, Zynstra

Gavin Bisdee, vice president of global marketing, Zynstra (a NCR company), shares insight on how frictionless checkout opportunities are becoming more…

The time for cross-channel customer support is now

by Anand Janefalkar — Founder & CEO, UJET

Anand Janefalkar, founder and CEO of UJET, explains why as retailers begin investing resources in support channels, including web, mobile, and in-app, they…

Lots of web content not catching consumer attention

March 17, 2020

A Contentsquare study reveals over two thirds, 69%, of all web content published by brands, is "unseen" by consumers, with the banking sector leading the list…

Coronavirus impacting retail sales, claims study

March 16, 2020

The COVID-19 coronavirus pandemic is impacting consumer shopping behavior, purchase decisions and retail sales, according to a First Insight study.

COVID-19: Retailers closing stores for worker, customer safety

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A growing number of retailers and brands are temporarily closing locations but will continue to pay workers through the closure period.