Consumer Behavior News & Media
How to harness the power of data to win customer engagement
by Chris Kronenthal — President + CTO, FreedomPay
Chris Kronenthal, president and CTO at FreedomPay, shares his insight on why retailers must understand their customers and tap sophisticated analysis of…
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Consumers expect fast, tech-driven shopping experiences
February 27, 2020
When it comes to shopping consumers are expecting an efficient and tech-driven convenience store experience with 15% abandoning a non-essential purchase just…
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Former Amazon exec on the state of retail e-commerce
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
James Thomson knows Amazon, having spent years heading up Amazon Services, and understands the challenges smaller retailers are facing in the e-commerce…
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Visual search in 2020: Where it stands and where it's headed
by Jeff Hunt — CEO/Founder, Snap36
Jeff Hunt , founder and CEO of Snap36, offers up insight on why retailers need to start thinking about optimizing the retail site for visual search.
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Marketers going omnichannel to drive customer engagement
February 26, 2020
A majority of retail marketers, 88%, are shifting from traditional campaign strategies to more omnichannel activities and 84% now have high visibility into…
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Why immersive is a key word in today's retail environment
by Steve Hastings — Founder & Executive Planning Director, isobel
isobel Founder and Executive Planning Director Steve Hastings explains why he believes the I think the keyword for retail in the future is immersive.
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Unused gift cards hit $21B mark
February 20, 2020
Consumers aren't rushing out to use gift cards, often cited as the most wanted holiday item, which now total about $21 billion.
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Coronavirus hit China Lunar New Year sales hard
February 19, 2020
The outbreak of the coronavirus in China hit retailers hard, with a potential loss of billions of dollars in sales — a revenue loss that may range from 20% to…
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Gen Z shoppers love the physical customer experience
February 14, 2020
While the Gen Z generation loves their mobile devices, apps and social media, they also love engaging with physical retail store associates.
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TD Bank retail leader talks payment innovation, POS transformation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Mike Rittler, general manager of retail card services and personal lending at TD Bank, shares his insight on trends, transformative innovation and how the…
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Staples latest store concept is all about connecting
February 12, 2020
Staples' latest store concept, Staples Connect, offers spaces where professionals and students can connect and interact and have access to hands-on learning…
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How physical retail provides opportunities for consumer outreach
by Marci Weisler — Chief Commercial Officer, Vengo
Marci Weisler, chief commercial officer, Vengo, takes a look at how the customer journey has changed, the role retail plays in the journey and what 2020 holds…
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Overspending doesn't get much love on Valentine's Day
February 11, 2020
Nearly one in three Americans are not feeling the love if their partner overspends on Valentine's Day, according to a survey released by CompareCards.
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J.C. Penney relaunches Ana brand, puts big focus on denim
February 11, 2020
In a quest to drive sales in its largest merchandise category J.C. Penney's is relaunching the Ana brand and putting a bigger focus on casual wear and denim…
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Podcast: Driving sales when store traffic is down
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Declining store traffic is often cited as the key reason why sales are down, but retail analytics expert and two-time author, Mark Ryski has a different take…
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Improving the customer experience through click-and-collect technology
by DeAnn Campbell — Director of Retail Strategy and Development, Harbor Retail
DeAnn Campbell, vice president, retail strategy and shopper insights at Harbor Ind., shares insight on how click and collect has done a lot to shake up the…
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Brick-and-mortar not dying but evolving, reveals report
February 10, 2020
Physical retail is not dying but evolving and retailers focused on true in-store experiences will thrive.
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We love Amazon, but we hate Amazon
February 7, 2020
It seems U.S. consumers have very mixed feelings about Amazon, with one in four having negative feelings when it comes to Amazon's impact on retail and the…
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How retailers can find bliss this Valentine's Day
by Arielle Steinhaus — Strategist, FITCH
Arielle Steinhaus, strategist at FITCH, offers up tips on how retailers and brands can make Valentine's Day gifting invaluable to shoppers looking to spread…
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Survey: Valentine's Day spend will be record-setting
February 4, 2020
Given the strong holiday sales season retail watchers are expecting spend on Valentine's Day to be record-setting.
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