Consumers fearful of economic future, reveals COVID-19 impact report

April 22, 2020

A hefty majority of consumers worldwide, 77%, are fearful about the economic future and just over half report incomes are compromised as a result of the…

The cost of a queue: How much revenue are you losing to lines?

by Simon Hedaux — Co Founder, ReThink Productivity

Simon Hedaux, founder and CEO of Rethink Productivity, explains that while there are some exceptions most consumers don't like to wait online to purchase or…

Navigating COVID-19: How retailers are stepping up to the challenge

The past months have brought a tsunami of change to retail due to COVID-19. It has shuttered stores, sparked a surge in e-commerce and is driving retailers to…

Presented by HP Inc.

COVID-19 will bring lasting innovation to retail

by Paul Chapuis — CEO, OnQ

Paul Chapuis, CEO, OnQ, takes stock of the current retail environment and shares his insight on how shopper behavior will evolve over time in response to…

COVID-19 pandemic drives e-commerce upward big time

April 21, 2020

The ongoing global COVID-19 pandemic, which has shuttered businesses and forced most to self-isolate, is having a huge impact on e-commerce activity.

Study: Treatment of essential workers impacting consumer shopping decisions

April 21, 2020

A First Insight study reveals 59% of consumers will shop less at an essential retail brand if that brand allows sick employees to work.

How field research can help retailers reach untapped sales opportunities

by Chris Hubble — CEO, Bastion db5

Chris Hubble, CEO at Bastion db5, explains how field research can give retailers insights into customer pain points, what they need to solve their problems…

Experts: It's time to go dark at big supermarket chains given COVID-19 spread

April 20, 2020

As the coronavirus pandemic continues to sicken and kill thousands across the U.S., one union group believes it's time to crack down on behavior in…

Will COVID-19 change consumer buying habits long term?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The COVID-19 outbreak has already shifted consumer buying habits to self-service.

Signal to noise: Connecting with customers in times of crisis

by Matt Ramerman — President, Sinch Engage

Matt Ramerman, president, Sinch Engage, explains why success in this new paradigm (COVID-19) means finding a way to cut through the noise to sustain meaningful…

Italy's fashion retailers recovering from COVID-19 impact

April 17, 2020

Italian fashion retailers may be over the worst in regard to the COVID-19 pandemic that essentially shut down pretty much all retail business in the country…

Top emerging technologies transforming the retail experience

by Ed Durbin — Global Director of Retail Solutions, End-User Computing, VMware

Ed Durbin, global director of retail solutions, end-user computing, VMware, shares insight on how retailers that leverage emerging technologies like AR/VR, IoT…

COVID-19 fosters self-service innovation in China

April 15, 2020

While the coronavirus pandemic has hammered business activity worldwide, it has also fostered a wealth of self-service innovation. Nowhere is this more evident…

How To: Protect your family entertainment center and customers from COVID-19

by Sara Paz

Family entertainment centers can keep guests safe from COVID-19 by following some common sense practices, such as removing cash and card payment, requiring…

How to enhance customer service with a consultative approach

by Andrea Grodnitzky — Chief Marketing Officer, Richardson

Andrea Grodnitzky, chief marketing officer at Richardson, outlines on how teaching your retail teams to take a consultative approach can boost the shopping…

Diebold Nixdorf retail expert: It's time to give customers their time back

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers are shifting operating models, and it began well before COVID-19 shuttered stores, and will continue once the retail industry is back and running at…

Amazon hiring on once again to handle pandemic's online shopping surge

April 14, 2020

The online shopping surge due to the ongoing COVID-19 pandemic is driving Amazon to hire on another 75,000 employees less than a month after it announced it…

Online tactics to revive brick-and-mortar in a post-pandemic economy

by Marcel Hollerbach — CMO, Productsup

As COVID-19 rages on, Marcel Hollerbach, CMO at Productsup, explains that at some point, social distancing will end and consumers will once again fill retail…

Klarna shows COVID-19 related shift in purchases toward health, beauty

April 10, 2020

In the midst of COVID-19 don’t get mad, get smart

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell suggests retailers take a page from a small business in Georgia that is not only doing business but helping keep customers safe during the COVID-1…