Consumer Behavior News & Media
Holiday sales growth to hit 3.1%, claims study
November 27, 2019
Retail holiday sales this season will grow 3.1% compared to last year, and online sales should grab 14.6% of total purchases as double-digit e-commerce growth…
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EMV cards to grow by $800M by 2024
November 26, 2019
The global EMV card market is expected to grow by $803.2 million between 2020-2024 and is currently growing at an annual rate of 7%, according to a report by…
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The key to getting retail CX right the first time
Marketers and brands are failing to give customers what they want, even without realizing it. And those customers will walk away, often the very first time…
Presented by RetailCustomerExperience.com
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Small retailers embracing mobile banking
November 25, 2019
Mobile banking has crossed a bit of a threshold with small business customers given increasing customer satisfaction ratings and banks are beginning to see…
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Shipping speed big consumer focus
November 22, 2019
Consumers not only want free shipping, they're expecting faster shipping than ever — especially during the holiday season. That's a prime finding from the…
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Consumers shopping earlier, physical retailers top favorite
November 22, 2019
Not only are consumers shopping earlier this year — well before Thanksgiving thanks to retailers launching holiday sales as Halloween hit — they're very likely…
read nowWhy the in-store shopping experience is irreplaceable
There’s no denying the shopping experience has truly transformed over time. However, it’s important to appreciate that the in-store shopping experience is…
Presented by RetailCustomerExperience.com
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How digital marketers can drive CX in the mobile-first era
Maria Marinina, digital marketing manager, Iflexion, explains why moving on to mobile-centric CX is a priority and the next logical step.
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Online holiday spend will hit all-time high, claims Adobe Analytics
November 20, 2019
Online consumer spending will hit $143.7 billion this holiday season, a 14.1% increase compared to Novemer and December of 2018. And, for the first time, each…
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Consumer adoption of apparel rental services remains low, claims survey
November 20, 2019
While there are more apparel rental options for consumers, actual consumer adoption is lagging, according to a CGS 2019 Future of Fashion & Retail Consumer…
read nowHow retailers can fine tune the click-and-collect experience for shoppers
While much has been written about brick-and-mortar retailers’ continuing fight for market share with online competitors, data on continually evolving consumer…
Presented by RetailCustomerExperience.com
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Consumers are loving text engagement
November 19, 2019
Forget the email, marketers. Consumers are all about the text message as the mobile communication channel boasts six times the engagement of digital…
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IKEA measures DOOH effectiveness with Russ Outdoor
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
One great challenge with digital-out-of-home or any other form of advertising is how one can measure the true effectiveness of the campaign. How can you…
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Optimizing human flow: Rethinking retail with data and experiential marketing
Anthony Coppers, founder and head of innovation at Gradient, shares insight on why when retailers bridge the connection between offline and online, in an…
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Consumers embrace mobile banking, but still value branches
November 18, 2019
An increasing number of consumers are using mobile banking, yet the vast majority still consider branch locations an important part of their banking…
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What undergarments reveal about the human psyche and what it means for retail
Linda Jeo Zerba, founder of Big Squirrel, believes the undergarments product category can tell a lot about the new reality under which brands are operating.
read nowMobile powering early holiday shopping surge, claims study
November 13, 2019
Adobe Analytics reports holiday shoppers have spent $19.7 billion so far, a 17.5% increase from a year ago.
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Gen Z influencing household spend, reveals NRF report
November 12, 2019
Today's Generation Z (those born in 1995 or after) is having a greater impact and influence on household spending, according to the National Retail…
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Digital branding important to retail consumers, claims report
November 12, 2019
Consumers are all about a brand's digital media presence and expect product inventory to be real-time. User-generated ratings and reviews are also gaining…
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Achieving the benefits of a retail sustainability strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
JoAnn Martin, vice president, industry strategy and market development, at JDA Software, explains how and why sustainability is now a top strategy for…
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