Consumer Behavior News & Media
In the midst of a retail apocalypse, these 4 strategy shifts can pay off
by Hadar Paz — CEO, Powerfront
Hadar Paz, CEO of Powerfront, outlines four moves retailers can make to keep business moving forward and customer experience strong.
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Ex J.C. Penney chief: Retail will have a hard time surviving COVID-19
April 3, 2020
Ron Johnson, former J.C. Penney CEO and the design leader behind Apple's retail locations, isn't at all optimistic about what's ahead for retail department…
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Traffic dips at Walmart, Costco, Target as COVID-19 pandemic expands
April 2, 2020
For the first time in weeks since the coronavirus began expanding in the U.S., consumer traffic at top retailers Walmart, Costco and Target has declined.
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Customer loyalty starts with getting the retail website right
by Tara Bartley — Industry Marketing, Akamai
Tara Bartley, senior manager, industry marketing at Akamai, shares insight on how retailers can do better when it comes to attracting new customers and keeping…
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COVID-19: How retailers can overcome the challenges of a pandemic
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Mike Rittler, head of retail card services at TD Bank, shares insight on what the coronavirus event is doing to the small and large retailer and how businesses…
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The real reason customers leave (and how to stop them)
by Glyn Luckett — Commercial Director, TTi Global a Division of GP Strategies
Glyn Luckett, commercial director, TTi Global Research, a division of GP Strategies, believes the key to revealing and understanding exactly what makes your…
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Why content is the foundation for a successful e-commerce shopping experience
by James Bathgate — VP of Implementations, Searchspring
James Bathgate, vice president of implementations, Searchspring, explores different ways retailer content can establish the brand as an expert voice, build…
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Can your retail store survive 2020?
by Bruce Hakutizwi — Director of Dynamis, BusinessesForSale.com
Bruce Hakutizwi, USA and international manager for BusinessesForSale.com, believes retail hasn’t died but just transformed. And, while brick-and-mortar stores…
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Coronavirus outbreak raising questions about digital payments, cash
by David Jones — Editor, Networld Media Group
The coronavirus pandemic is raising a number of concerns about whether consumers would shift toward digital payments amid concerns about cash handling and…
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Curing customers curiosity: Providing dynamic information with electronic shelf labels
by Paul Milner — Marketing Director, Displaydata
Paul Milner, marketing director, Displaydata, explains why it's time retailers must focus on a more all-encompassing phrase: dynamic information.
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The importance of honing the retail customer loyalty program
by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems
Brian Cluster, director of industry strategy for CPG/retail at Stibo Systems, shares why loyalty programs are crucial for retailers looking to build long-term…
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Stop & Shop sets special shopping hours for older customers in light of COVID-19
March 19, 2020
Supermarket chain Stop & Shop, in an effort to make grocery shopping safer for older consumers, is establishing specific shopping hours in light of…
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The new convenience store battlefront: The checkout line
by Gavin Bisdee — vp global marketing, Zynstra
Gavin Bisdee, vice president of global marketing, Zynstra (a NCR company), shares insight on how frictionless checkout opportunities are becoming more…
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The time for cross-channel customer support is now
by Anand Janefalkar — Founder & CEO, UJET
Anand Janefalkar, founder and CEO of UJET, explains why as retailers begin investing resources in support channels, including web, mobile, and in-app, they…
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Lots of web content not catching consumer attention
March 17, 2020
A Contentsquare study reveals over two thirds, 69%, of all web content published by brands, is "unseen" by consumers, with the banking sector leading the list…
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Coronavirus impacting retail sales, claims study
March 16, 2020
The COVID-19 coronavirus pandemic is impacting consumer shopping behavior, purchase decisions and retail sales, according to a First Insight study.
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COVID-19: Retailers closing stores for worker, customer safety
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A growing number of retailers and brands are temporarily closing locations but will continue to pay workers through the closure period.
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Uncovering the factors changing the face of retail
by Rebecca Steele — Content Marketing Manager, PFS
Rebecca Steele, content marketing manager at PFS, explains why an adaptive and agile mindset is the way to get ahead in the digital age and a constantly…
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Personalizing the retail experience across touchpoints
by Tim Beeson — President – North America, Natterbox
Tim Beeson, president, North America, at Natterbox, explains why it is so important for brick-and-mortar shops to focus on customer appeal.The entire shopping…
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Experience matters big time for the consumer, reveals study
March 11, 2020
A good majority of consumers, 74%, are either somewhat or very likely to buy from a brand or retailer based solely on experience and not price or product…
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