Why conversational commerce is coming sooner than you think

Marco Lafrentz, vice president, tyntec, shares his insight on how online commerce has evolved significantly over the last two decades, and the ongoing shift is…

The physical retail experience is king with jewelry buyers

August 22, 2019

When it comes to buying a bauble, a good majority of consumers trek to a brick-and-mortar jewelry store, according to a Citi Retail Services study.

Are mobile payments on the verge of a breakthrough?

by David Jones — Editor, Networld Media Group

Despite years of hype and expectations that failed to materialize, U.S. mobile payment adoption may be close to a breakthrough as issuers transition to…

Attaining retail operational excellence with indoor location technology

Chris Todd, CEO of Theatro, explains why It's time for retailers to focus on applying location technology to associates in order to serve customers more…

Consumers not sure how brands are using data

August 15, 2019

Despite an increased focus on consumer privacy, data security and data protection, more than half of consumers — 65% —  weren't sure what brands were using…

Foot Locker kicks off power store featuring digital experiences

August 15, 2019

Apparel and footwear retailer Foot Locker's Washington Heights, New York store is a community-focused power store stocked with digital experiences and…

Customer engagement key to long-term retail success

Scott Heimgartner, director of product marketing at Maropost, believes the key to customer engagement is to not just provide products and services to consumers…

4 attributes of a successful digital engagement strategy

Anthony Stevenson, international new business director at Eagle Eye, writes that in the race to capture sales only businesses with an effective digital…

TGI Fridays strategy, e-commerce disruption, grocer CX challenges top July reads

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

If you missed a day of reading Retail Customer Experience in July we don't blame you. It is a hot month, for most, best spent on the shore, in the pool or in…

Why brands must prioritize the happiness of millennial shoppers

Brightpearl CEO Derek O'Carroll explains why the key to retail success could lie in keeping millennials happy and why brands, seeking to capture the attention…

Under Armour, Grupo Vidanta share tips on boosting customer experience, engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While focused on consumers in vastly different industries, the two brands have a common goal: crafting a robust customer experience built on engagement.

Slowing job growth contributes to Q1 dip in credit card use

August 7, 2019

Credit card use slowed down in the first quarter of 2019, according to the American Bankers Association's latest quarterly Credit Card Market Monitor, which…

Pinterest a viable retail social media outlet, claims research

August 6, 2019

Retailers not using Pinterest to promote product or the brand may want to consider doing just that given research that claims the investment can be worthwhile. 

Survey: Consumers like BOPIS, mobile browsing, AI

August 5, 2019

A good majority of shoppers who are Amazon Prime members are likely to shop in-store every week, enjoy buying online and picking up in the store, and prefer…

5 tips for designing a CSAT survey that delivers results

Phil Doriot, vice president of analytics and Insights at Market Force Information, explains that while every CSAT survey is different and each retailer has its…

Macy's taps tech for digital scent bars

July 31, 2019

Macy's is aiming to change how it sells fragrance and enhance the customer experience at the same time.

5 tactics for boosting customer response rates

Leonie Brown, a senior XM scientist at Qualtrics, shares five tactics for ensuring high quality feedback data as today's successful retailers are those who…

Retail brands concur: experimental 'phygital' store delivered proof of concept

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Executives for the two brands that participated in The Fitting Room, which combined both digital and physical customer experiences, agreed the one-month…

Frank Mayer and Associates magazine explores experiential retail

July 24, 2019

Frank Mayer and Associates Inc. is providing an overview of experiential retail, grocery self-service kiosks and other topics in the summer edition of…

BOPIS report highlights importance of transparency, timeliness and clarity

July 24, 2019

Transparency, timeliness and clarity are keys to success for retailers offering buy online pickup in store solutions, according to a study released by Bell and…