Consumer Behavior News & Media
Consumers won't be very patient on Black Friday, claims research
September 27, 2019
Retailers should strive hard to meet e-commerce consumer expectations this holiday season as shoppers will be quick to ditch brands if performance doesn't meet…
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High consumer optimism will spur holiday season sales
September 27, 2019
An OpenX survey reveals high consumer optimism about the economy will fuel bigger holiday season spend and online shopping may grab more share than physical…
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Talking With: Maropost CEO on CX strategy, retail challenges in play
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As North America's fastest growing marketing automation platform, Maropost is busy helping retailers focused on boosting the customer experience. CEO Ross…
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Why all-in-one is fast becoming the standard in CRM
John Oechsle, president and CEO of Swiftpage, maps out the many reasons an all-in-one CRM is the path for retailers as they provide more features that help…
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Alipay mobile wallet growth up 20%
September 25, 2019
Ant Financial chairman and CEO Eric Jing said that Alipay and its local e-wallet providers served 1.2 billion customers around the world in June 2019, a 20…
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Why it's time for brands to prioritize the happiness of millennial shoppers
Brightpearl CEO Derek O'Carroll says brands must work harder to attract buyers and to encourage repeat purchases, particularly from the younger demographic.
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When it comes to gift returning, Gen Z is the leader
September 23, 2019
A whopping 77% of consumers expect to return at least one gift this holiday season and Gen Z shoppers will be leading the pack.
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Consumers still leery when it comes to social media site shopping
September 19, 2019
While consumers are increasingly using social media sites when it comes to shopping, a hefty majority (90%) are concerned about security when it comes to…
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Shoppers loving the gift card these days
September 19, 2019
There is a consistent 10% year-over-year growth in gift card sales and online-bought cards (in retail and restaurants) are reflecting a 6% increase in check…
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A customer experience audit of women's retail
Nick Godfrey, executive vice president and co-founder, Customer Portfolios, explains how an audit of the customer experience is not only necessary but critical…
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Welcome to the era of harmonic retail
DeAnn Campbell, retail strategy and research, Harbor Retail, is convinced the next evolutionary era heralds a shift beyond converged commerce to harmonic…
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A deep dive into the click and collect concept
Lauren Leach, director of Conway MacKenzie’s real estate industry vertical, offers a comprehensive look at today's 'click and collect' retail strategy.
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Signage, employee presence key aspects to in-store pickup experience
September 12, 2019
When it comes to a successful and rewarding buy-on-line, pick-up-in-store experience key elements include adequate and clear store signage along with store…
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Ashley HomeStore licensee taps Qualtrics to boost customer experience
September 6, 2019
Broad River Retail, the biggest independent owner and operated Ashley HomeStore licensee in the U.S., is using Qualtrics CustomerXM to boost the customer…
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Costco arrival in China leads to chaotic customer experience
September 6, 2019
To say consumers in China are excited about Costco's debut there would be an understatement.
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Report: Most retailers not too sure who's browsing around
September 4, 2019
More than half, 64%, of retailers can't identify the majority of website visitors and 57% aren't collecting offline customer relationship management data…
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Average consumer back-to-school spend expected to break records
August 29, 2019
Consumer spending for back-to-school needs and college items will break records this year, according to a National Retail Federation survey conducted by…
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What consumers want: fast help, flexible delivery
August 26, 2019
The two top things wanted by today's retail consumer are easy and fast online "chat" help and flexible delivery options, specifically in-store pickup and…
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August 23, 2019
Urban Outfitters is deploying the Qualtrics CustomerXM platform across physical stores and digital commerce channels to enhance its customer experience…
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The future of furniture retail
Steve Davidson, vice president of Fortegra’s Warranty Product Group, details the unique challenges furniture retailers are facing as the consumer buying…
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