Consumer Behavior News & Media
Macy's home to fast casual restaurant
October 21, 2019
Potbelly Sandwich Shop will open in four Macy's department stores via a multi-unit franchise deal with the retailer.
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Shoppers will spend just as much, possibly more this holiday season
October 17, 2019
This holiday season U.S. consumers are expected to spend as much, or more, than they did in 2018 and they're projected to hit brick-and-mortar retail locations…
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Retail sales dip for first time in months
October 17, 2019
Retail sales in the U.S. in September dipped for the first time in seven months and could prompt an interest rate cut in a few weeks.
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How to use personalized email to build emotional Intimacy with your brand
James Glover, president and CEO of Coherent Path, explains why retailers need to zero in on the specific types of emotional connections your customers expect…
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Postal mail can play role in reactivating abandoned baskets
October 15, 2019
A Go Inspire Group study reveals marketers may want to revisit the likely dumped postal mail approach when it comes to getting consumers back to abandoned…
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Survey: Facebook viewed as most personal shopping platform
October 14, 2019
When it comes to discovering products and brands Facebook is tops with consumers, according to a survey from Clinch, an AI platform that leverages data to…
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Personalization can pay off in holiday time, claims study
October 14, 2019
Customers acquired during a previous holiday season are more than twice as likely to convert the next holiday season compared to other customers. That finding…
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5 best practices for launching a loyalty program
Marc Castrechini, vice president of product management for TSYS Merchant Solutions, offers up advice on why the smaller retailer needs to not only launching a…
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Self-checkout market to hit $4B by 2024
October 10, 2019
The self-checkout system market is predicted to jump from this year's value of $2 billion to over $4 billion by 2024, according to a Global Market Insights…
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Consumers are shopping early for holiday gifts
October 10, 2019
Nearly half of consumers, 45%, expect to start shopping for holiday gifts before November and 25% already started in September.
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UK retailer M&S taps Ingenico to provide omnichannel payment service
October 9, 2019
U.K. High Street retailer M&S (Mark & Spencer) is partnering with payments provider Ingenico Group to launch a payment service encompassing all the…
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Subscription box services gaining ground, reveals report
October 9, 2019
One of every two online shoppers is a member of a retail subscription box service and the top five subscription services are Dollar Shave Club, Ipsy, Blue…
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Brands need wake-up call on customer experiences
Anders Ekman,V12 president, believes meeting the demands of today's consumers requires a solid grasp on customer data, insights from third-party demographics…
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Real-time inventory, retailer digital visibility are big consumer wants
October 8, 2019
A majority of consumers, 77%, put significant weight in a retailer's presence in the digital media realm and even a bigger number, 94%, view real-time product…
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6 steps to reverse engineer the customer experience for better outcomes
Lisa Sharapata, senior director of brand experience at Aprimo, explains why retail customer experience strategy should be equipped with the agility and…
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Target loyalty news tops most-read in September
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Target's newest loyalty program grabbed big attention with Retail Customer Experience readers in September. If you missed that story get the lowdown as well as…
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Adapting the brand to the digital age: How messaging is revolutionizing customer service
Ido Bornstein-HaCohen, CEO, Conversocial, believes changing consumer expectations and technological advancements are propelling us further into a digital world…
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Digital grocery sales on healthy growth path
October 1, 2019
Digital grocery order sales is predicted to double by 2021, hitting $150 billion by 2025, as the number of grocers offering click and collect and third-party…
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Halloween spend will be robust thanks to social media
October 1, 2019
Social media is expected to influence this year's Halloween spend which is predicted to be near a record-breaking figure.
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Omnichannel shopping grabbing traction among consumers
September 30, 2019
More consumers are using an omnichannel approach when shopping, which is blurring the lines between the two experiences, according to JRNI research.
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