Brands need wake-up call on customer experiences

Anders Ekman,V12 president, believes meeting the demands of today's consumers requires a solid grasp on customer data, insights from third-party demographics…

Real-time inventory, retailer digital visibility are big consumer wants

October 8, 2019

A majority of consumers, 77%, put significant weight in a retailer's presence in the digital media realm and even a bigger number, 94%, view real-time product…

6 steps to reverse engineer the customer experience for better outcomes

Lisa Sharapata, senior director of brand experience at Aprimo, explains why retail customer experience strategy should be equipped with the agility and…

Target loyalty news tops most-read in September

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Target's newest loyalty program grabbed big attention with Retail Customer Experience readers in September. If you missed that story get the lowdown as well as…

Adapting the brand to the digital age: How messaging is revolutionizing customer service

Ido Bornstein-HaCohen, CEO, Conversocial, believes changing consumer expectations and technological advancements are propelling us further into a digital world…

Digital grocery sales on healthy growth path

October 1, 2019

Digital grocery order sales is predicted to double by 2021, hitting $150 billion by 2025, as the number of grocers offering click and collect and third-party…

Halloween spend will be robust thanks to social media

October 1, 2019

Social media is expected to influence this year's Halloween spend which is predicted to be near a record-breaking figure.

Omnichannel shopping grabbing traction among consumers

September 30, 2019

More consumers are using an omnichannel approach when shopping, which is blurring the lines between the two experiences, according to JRNI research.

Consumers won't be very patient on Black Friday, claims research

September 27, 2019

Retailers should strive hard to meet e-commerce consumer expectations this holiday season as shoppers will be quick to ditch brands if performance doesn't meet…

High consumer optimism will spur holiday season sales

September 27, 2019

An OpenX survey reveals high consumer optimism about the economy will fuel bigger holiday season spend and online shopping may grab more share than physical…

Talking With: Maropost CEO on CX strategy, retail challenges in play

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

As North America's fastest growing marketing automation platform, Maropost is busy helping retailers focused on boosting the customer experience. CEO Ross…

Why all-in-one is fast becoming the standard in CRM

John Oechsle, president and CEO of Swiftpage, maps out the many reasons an all-in-one CRM is the path for retailers as they provide more features that help…

Alipay mobile wallet growth up 20%

September 25, 2019

Ant Financial chairman and CEO Eric Jing said that Alipay and its local e-wallet providers served 1.2 billion customers around the world in June 2019, a 20…

Why it's time for brands to prioritize the happiness of millennial shoppers

Brightpearl CEO Derek O'Carroll says brands must work harder to attract buyers and to encourage repeat purchases, particularly from the younger demographic.

When it comes to gift returning, Gen Z is the leader

September 23, 2019

A whopping 77% of consumers expect to return at least one gift this holiday season and Gen Z shoppers will be leading the pack.

Consumers still leery when it comes to social media site shopping

September 19, 2019

While consumers are increasingly using social media sites when it comes to shopping, a hefty majority (90%) are concerned about security when it comes to…

Shoppers loving the gift card these days

September 19, 2019

There is a consistent 10% year-over-year growth in gift card sales and online-bought cards (in retail and restaurants) are reflecting a 6% increase in check…

A customer experience audit of women's retail

Nick Godfrey, executive vice president and co-founder, Customer Portfolios, explains how an audit of the customer experience is not only necessary but critical…

Welcome to the era of harmonic retail

DeAnn Campbell, retail strategy and research, Harbor Retail, is convinced the next evolutionary era heralds a shift beyond converged commerce to harmonic…

A deep dive into the click and collect concept

Lauren Leach, director of Conway MacKenzie’s real estate industry vertical, offers a comprehensive look at today's 'click and collect' retail strategy.