How to boost retail operational efficiency via process management

Mark Holenstein, COO at Signavio, maps out why having the best omnichannel strategy is not only important, but necessary when competing with other high-volume…

Survey: Consumers want Amazon-like store experience

April 16, 2018

Consumers, especially millennials, are increasingly expecting an "Amazon-like" experience when in a retail store environment and that means retailers need to…

A new purpose for in-store retail in 2018: customer delight

Justin Jones and Ashley Welch, co-founders of Somersault Innovation, explain the focus of in-store retail and why it's all about creating 'Cathy' moments -…

Kagan: E-commerce threat gives retail a choice - fight or die

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Analyst and blogger Jeff Kagan believes retail must cannibalize itself or new competitors like Amazon Go and Whole Foods will eat them alive. There is no…

If Kroger had a hammer: 7 ways an Ace deal would change the form of grocery

by Bryan Pearson — President, LoyaltyOne

Bryan Pearson maps out seven ways a mini-mall within a store retail strategy would change the shopper's path to purchase.

5 retail lessons learned from the upcoming lingerie wars

by Chris Petersen — Owner, IMS

As Chris Petersen sees it everything and every aspect of retail is being disrupted and reinvented.

Digital transformation a reality for grocery brands, retailers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Retailers and brands share the need to become omnichannel marketers in order to maintain customer loyalty and enhance customer relationships. Because of this…

4 trends retailers should be prepared for this year

Kurt Heinemann, CMO at Reflektion, shares his insight on what he expects will be the important retail trends in 2018 and beyond.

Researchers predict ‘tipping point’ for grocery e-commerce to arrive in 2025

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Changing demographics, a collaboration among retailers and "pure play" digital merchants and dedicated staffing to support e-commerce are among the factors…

Creating measurable touchpoints for experiential retail

Jacob Taylor, founder and CEO, Civitas, explores the evolution of experiential retail and what marketers can do to capitalize on measurable touchpoints during…

Why online retailers, partners must focus on social commerce

Govinda Giri, architect of the Sagoon social commerce platform, believes the time is now to capitalize on an e-commerce model with the social media audience.

Consumers love interactive content, reveals report

March 27, 2018

Today's consumers are still focused on price when it comes to the purchase decision but the importance of the shopping experience is gaining traction…

Using data to break discount dependency and nurture loyalty

James Glover, co-founder and CEO, Coherent Path, explains why retailers have to stop nurturing the wrong type of customer – the deal-hungry and disloyal –and…

Easter spend expected to be very robust

March 26, 2018

Easter spending is predicted to hit $18.2 billion, nearly as high as last year's record-setting $18.4 billion, according to a National Retail Federation and…

The try-before-you-buy trend spurring a returns tsunami, claims study

March 26, 2018

Retailers offering a try-before-you-buy strategy are experiencing a surge of intentional returns that may undermine profits, according to a new Brightpearl…

The horse you rode in on will not win the race for the future

by Chris Petersen — Owner, IMS

Blogger Chris Petersen explains why reducing customer effort in the product purchase is critical in building the customer relationship.

Physical, digital melding together fast in retail

March 22, 2018

The lines between the physical and the digital is getting even more blurry, according to a NRF/Forrester study.

Mobile orders skyrocket in 2017, but 2 in 5 still use cash, claims study

March 21, 2018

Restaurant visits paid via mobile app grew by 50 percent over the last year, a new NPD study finds. However, cash payment still captures two of every five…

Kagan: Amazon effect only part of reason Toys R Us failed

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan says we shouldn't be too quick to blame the failure of Toys R Us on Amazon. A good deal of the blame, he says, should land on the toy seller's…

Women like online shopping more than men, claims report

March 20, 2018

When it comes to ecommerce and online shopping it's women who are enthusiastic as male consumers tend to prefer shopping in brick-and-mortar retail locations.