Survey: Lots of consumers would rather clean toilets than deal with customer support

June 8, 2018

When it comes to calling a retailer's support or customer service number a good number of Americans (44 percent) would rather spend the time scrubbing out the…

How retailers can meet millennials in the middle

Steve Davidson, vice president, Fortegra Warranty Product Group, explains how millennial behaviors, such as using digital services to get the best bang for…

The question for today's retailers: What business are you in?

by Chris Petersen — Owner, IMS

Blogger Chris Petersen poses a big question to retailers as the days of retailers differentiating on products seems to be long past for two reasons: there are…

Cycle Gear taps data analytics to steer retail business forward, boost customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Motorcycle parts and apparel retailer boosts revenue and bottom line with HeadCount's traffic and conversion technology.

Kagan: Grocery kicking to high gear with e-commerce, home delivery

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why grocers can't simply choose to sit the change wave taking place in their industry. If they do, the wave will pass them by, leaving them…

Retail precision: Where are your next best customers?

Gary Sankary, head of retail for Esri, explains why the emphasis on customer experience must continue for retailers wanting to successfully navigate through…

Why delivery is playing a starring role in the retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be…

Consumers spending less at restaurants, reveals survey

May 29, 2018

Americans are looking to not only spend less during restaurant visits, but also hope to dine out less frequently this year, according to a survey by…

5 steps to customer continuity

Mike Small, chief client officer at Sitel Group, explains why it's no longer enough for brands to provide consumers with a mobile app or automated tweets in…

Rewards.com users now earning, redeeming Dash digital currency at retailers

May 28, 2018

Dash, a company that frames itself as an alternative to bitcoin, has announced a partnership with Rewards.com, a loyalty rewards website incentivizing…

Retail grad celebration spend projected to hit $5B

May 22, 2018

While spending on graduation gifts and celebrations won't hit a record-setting figure this year it's still not too shabby given a projection of $5.2 billion.

How Ocado masters e-commerce grocery in the UK

by Elliot Maras — Managing Editor, Food Logistics

E-commerce has not taken off in the grocery sector as it has in other retail segments in the U.S., nor has it matched the performance of grocery in the U.K.

Walmart shutters Scan&Go due to consumer disinterest

May 16, 2018

There's no more Scan&Go happening at Walmart as the top retailer has shuttered the cashierless checkout app.

Starbucks is top mobile loyalty app with consumers, reveals survey

May 16, 2018

In what is probably not a surprise to anyone, Starbucks' mobile app is the most popular among several well-known restaurant loyalty rewards apps, according to…

How digital virtual experiences reinforce the physical environment

Bryan Laing, vice president, client service, IDL Worldwide, explains why connecting with consumers on a deeper, more personal level through physical…

Lessons in "goodwill" and the power of people

by Chris Petersen — Owner, IMS

Blogger and industry expert Chris H. Petersen explains why today's retail customer experience involves a foundation of "goodwill" that drives positive feelings.

Consumers want personal advertising, claims new data

May 15, 2018

Today's consumer want personalization when it comes to marketing and advertising, with seven of 10 saying they prefer content and ads tailored to their…

Mother's Day gift cost just under a C-note

May 10, 2018

Mother's Day shoppers will spend, on average, just under $100 buck this year, with baby boomers most likely to spend the least and generation xers likely to…

Ulta Beauty tackles retail change by embracing change

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ulta Beauty CEO Mary Dillon says the world continues to have a need for human connection and inspiration within the retail environment and that her company…

Jewelry, outings top Mother's Day gift list

May 9, 2018

Just over one third of Mother's Day shoppers, 34 percent, will spend $4.6 billion on jewelry for moms and 55 percent will spend $4.4 billion on food…